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Senior Customer Lead, Defence
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- £80,000 - £100,000 a year
- Full-time
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Site Reliability Engineer – NS London
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Senior Customer Lead, Defence

Plexal -
London

Apply Now

Job details

Permanent | Full-time
£80,000 - £100,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

Procurement
Business development

Full job description

London

Full-time

Permanent employee

The Role's Purpose

Defence is a critical sector for Plexal’s Innovation Services business, where Plexal supports across a range of areas, from embedding innovation practices, designing new models for technology adoption and accessing new and distuptive technologies.

The Senior Customer Lead, Defence, reports to the Director of National Security and Defence in Plexal’s Go-To-Market function and is responsible for driving client engagement across a range of stakeholders (from MOD to Defence Primes) to deliver tangible growth for Plexal in the Defence sector.

What You'll Do

Act as Account Manager for Plexal’s existing Defence clients, ensuring strong, resilient partnerships through the whole life cycle of Plexal’s client engagement from prospecting, proposal development, opportunity identification, and customer satisfaction in project delivery.
Drive Plexal’s growth in Defence through building creative and diverse partnerships for revenue across the UK Defence sector, including MOD (especially National Armaments Director Group), wider MOD bodies, and significant defence suppliers/primes. Own and manage senior relationships and build new routes to market from scratch.
Provide high value defence sector expertise and a pre-existing network in defence to illuminate routes to market and opportunities for Plexal’s defence sector growth.
Lead on critical Defence GTM activities including partnership with defence primes, collaboration with bid consortia and securing Plexal’s position on defence frameworks.
Develop, validate and sell new propositions into the Defence sector, working closely with internal teams to create offerings that address critical client needs and enable strategic, long-term growth in the Defence sector.
Contribute to the strategy and overall delivery of the NS & Defence GTM team, supporting NS&D strategic campaigns across a diverse portfolio of client delivery.
Be a valued contributor to the evolution of Plexal’s GTM function and delivery teams working in defence.
Requires regular business travel across all Plexal sites.
Needs the ability to manage and influence through both face-to-face and virtual team environments.
The role requires SC clearance (minimum); DV (preferred)

Your Experience

Essential:

8+ years of experience in UK Defence sector business development/GTM (e.g. consulting, technology delivery or Defence primes).
Extant, valid SC (essential) or DV (highly desirable) clearance.
Extensive experience of working directly with key UK Defences Stakeholders, especially National Armaments Director Group organisations and defence primes.
An established and wide network in UK defence, and significant subject matter expertise on UK defence challenges, technology requirement and procurement.
Proven and wide-ranging experience of winning new business, proposition development, and building high value revenue growth with defence clients.

Highly Desirable:

Experience of working on technology adoption, innovation ecosystems, or organisational change in government, especially Defence or National Security.

Who You Are

Able to operate autonomously as an individual contributor, delivering against GTM objectives and targets.
Accountable for personal delivery, and able to work collaboratively in a wider GTM team contributing to overall NS&D objectives.
A strategic mindset, able to anticipate medium-long term client demand and opportunities for Plexal’s defence growth.
Excellent interpersonal skills, able to develop rapport and strong relationships with clients, understand client needs and align Plexal to deliver against them.
A strategic thinker, able to understand long-term trends in clients and develop credible Plexal propositions.
A collaborative worker, with a strong bias to supporting and enabling broader teams (both GTM andLondon-based Plexal colleagues).

Interview Dates:
First-round interviews via teams: 25 June 2026
Second-round interviews in person: 29 June 2026
Senior Leadership Team Final Interview in Person: 02 July 2026

Why us?

Plexal’s Values:

Mission: We inherit the mission of UK government and deliver it in an agile and creative fashion.

Collaboration: We believe in the power of working together.

Equality: We strengthen ourselves as a team by embracing the different.

Care: People are at the heart of what we do; we care about our customers, members and colleagues.

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.

In return we will offer you:

Salary: £80,000 - £100,000 depending on skills and experience
Annual bonus scheme
A generous pension scheme (with a company contribution of up to 10%)
Private healthcare, life assurance and critical illness cover
25 days holiday plus bank holidays
Volunteering day

Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.

About us

Plexal is the innovation and growth company helping to strengthen the UK’s technology capabilities through collaboration.

With teams in London, Manchester and Cheltenham, we work closely with government, industry, startups and academia to drive economic growth and reinforce national security.

Founded by Delancey in 2017, Plexal delivers four core services: creating workspaces for innovators, running innovation programmes and consultancy, building regional tech clusters and helping SMEs scale strategically.

By closing the gap between early-stage and established organisations – across the public and private sectors at home and abroad – we’ve impacted over 1,200 businesses, added £731m to the UK economy and helped create 9,400 jobs.

Headquartered at Here East on the Queen Elizabeth Olympic Park, Plexal partners with organisations including the Department for Science, Innovation and Technology, the National Cyber Security Centre, Airbus, Amazon, Barclays Eagle Labs, Google Cloud, TfL, The Alan Turing Institute and the University of Oxford.

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