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VIP Meet & Greet Services Agent - London St Pancras International Railway Station

WELL'COM RAIL -
London

Quick apply

Job details

Full-time | Fixed term contract
From £2,300 a month

Qualifications

French
Hospitality
Multilingual
Customer service
English
Customer relationship management
Guest services
Phone etiquette
Hotel experience
Time management

Full job description

WELL'COM RAIL is a company offering an exclusive hospitality service combining intimacy and luxury to make your station travel experience memorable. We assist high-contributing international clientele on arrivals and departures at London St Pancras, Paris-Gare du Nord, and Brussels-Midi stations on behalf of a major railway operator.

As part of our expansion, we are looking for VIP Meet & Greet agent with a background in luxury hospitality. The position is a full-time fixed-term contract for 6 months, 40 hours per week, including weekends, based at London St Pancras Railway Station, starting on June 17, 2024. Contract extension to a permanent position may be considered based on activity and candidate professionalism.

Salary: Base of £1900Net/month + paid overtime

Benefits include tips related to the profession.

If you are eager to work in a small-sized company where employees are recognized and valued, enjoy service, contact, fieldwork, and languages, this position might be for you!

In your daily work, you will closely collaborate with your Station Manager. Your mission? Welcoming and assisting high-contributing passengers at the station, coordinating with their private vehicle and chauffeur. You will also be responsible for accompanying VIP passengers throughout their station experience:

Departures:

Pre-established contact with the client's chauffeur to determine the meeting point and time
Welcome at the client's vehicle door
Handling luggage
Priority assistance at passport controls and security checkpoint
Assistance with tax refund
Accompaniment to the lounge
Priority boarding to the passenger's seat on board their train

Arrivals:

Personalized welcome at the train door
Handling luggage
Accompaniment to the client's vehicle

Your goal? To provide the most efficient customer experience at the station.

Who are you?

Minimum high school diploma
Strong availability and flexibility to work weekends
Fluent in English and ideally another language
Previous experience at a station, airport, luxury hotel, or as cabin crew
Excellent presentation, extremely punctual, smiling, and dynamic
Passionate about hospitality services and the transportation industry
Naturally smiling, always ready to help others

What sets you apart?

Enhanced sense of service
Discretion (due to the clientele we work with)
Punctuality (to never keep a client waiting)
Fluent communication
Team spirit, autonomy, and dynamism (to handle delicate situations)
Stress management (to react in case of minor or major issues)
Clean criminal record (required for obtaining the badge)

Join us!

Recruitment process:
Submit your application (cover letter + CV) to [email protected].
During 1 or 2 phone interviews, you will then meet with one of our executives.
Reference checks will be required.
#VIPMeet&Greet #Railway #Conciergeservice #SPI

Job Types: Full-time, Fixed term contract

Pay: From £2,300.00 per month

Application question(s):

Have you had any experience in the service sector?
Do you have a high level of availability and flexibility to work, including weekends?
Your criminal record must be clean to obtain the professional badge. If your criminal record is not clean, you cannot apply.

Work Location: In person

Quick apply

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