Hays Work, Jobs (with Salaries)

Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Travel Consultant - Ballymena
Hays Travel —Ballymena
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Gorseinon
Hays Travel —Gorseinon
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Dundee
Hays Travel —Dundee
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Shrewsbury
Hays Travel —Shrewsbury
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Magherafelt
Hays Travel —Magherafelt
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Coventry
Hays Travel —Coventry
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Northallerton
Hays Travel —Northallerton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Weymouth
Hays Travel —Weymouth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Leeds Merrion Centre
Hays Travel —Leeds
- Part-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Nuneaton
Hays Travel —Nuneaton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Helmsley
Hays Travel —Helmsley
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Aylsham
Hays Travel —Aylsham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Sutton Coldfield (Broads Travel)
Hays Travel —Sutton Coldfield
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Mapperley
Hays Travel —Mapperley
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
7d
Travel Consultant - St Andrews
Hays Travel —St. Andrews
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
3d
Travel Consultant - Old Swan
Hays Travel —Liverpool
- Part-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Ely
Hays Travel —Ely
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Cookstown
Hays Travel —Cookstown
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
10d
Travel Consultant - Carmarthen
Hays Travel —Carmarthen
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount

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Customer Relations Clerk

Hays Travel -
Sunderland

Apply Now

Job details

Benefits

Employee discount

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Analysis skills
File management
Communication skills
Negotiation
Time management

Full job description

Role Summary

This is an exciting opportunity to join our Customer Relations team at Hays Travel. The department is dedicated to resolving customer complaints with empathy, professionalism, and care, ensuring every customer walks away with a positive impression of our brand. Our aim is to build trust, encourage repeat bookings, and inspire customers to recommend Hays Travel to others. As we deal with sensitive and sometimes complex situations, a mature, understanding, and compassionate approach is essential. At the same time, you’ll be joining a supportive and collaborative team where no two days are the same. This role is perfect for someone who enjoys creative problem-solving, thrives on new challenges, and values teamwork when overcoming obstacles together.

Key Responsibilities:

Handling complaints from customers across various company divisions
Recording, maintaining, and updating documentation related to complaints in compliance with GDPR
Keeping customers informed about the progress of their complaints through both verbal and written communication
Coordinating with Colleagues, Tour Operators and Third Parties regarding complaints and queries in line with ABTA’s Code of
conduct
Ensuring timely receipt of documentation from relevant parties
Liaising with ABTA and Legal Representatives
Generating relevant reports for management
Adhering to Customer Excellence Standard

Competencies Required:

Exceptional listening and communication skills
Highly organised with excellent time-management skills
Strong problem-solving and analytical abilities to identify effective solutions
Able to investigate issues independently, prioritise workload, and collaborate effectively within a team
Strong negotiation skills, achieving satisfactory outcomes for all parties
Flexible and adaptable to meet changing business needs
Exceptional accuracy with a strong attention to detail
Proven ability to meet tight deadlines in fast-paced environments
Confident, driven, and enthusiastic professional approach
Resilient and able to perform effectively under pressure

Technical Skills Required

Knowledge of computer systems i.e. Microsoft Word and Excel with the ability to utilise its key functionalities
Strong attention to detail and accuracy skills
File management skills
Web Navigation skill

Qualifications

English and Maths GCSE grade 4 or above

General

Undertake any other duties that fall within the job criteria
Adhere to all company policies and procedures, including Health and Safety
Treat all employees, customers, and suppliers with dignity and respect
Note that this job description is not exhaustive but reflects the key areas involved

About Us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays, alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

hays jobs

Customer Relations Clerk

Travel Consultant - Ballymena

Travel Consultant - Gorseinon

Travel Consultant - Dundee

Travel Consultant - Shrewsbury

Travel Consultant - Magherafelt

Travel Consultant - Coventry

Travel Consultant - Northallerton

Travel Consultant - Weymouth

Travel Consultant - Leeds Merrion Centre

Travel Consultant - Nuneaton

Travel Consultant - Helmsley

Travel Consultant - Aylsham

Travel Consultant - Sutton Coldfield (Broads Travel)

Travel Consultant - Mapperley

Travel Consultant - St Andrews

Travel Consultant - Old Swan

Travel Consultant - Ely

Travel Consultant - Cookstown

Travel Consultant - Carmarthen

I want to receive the latest job alerts for hays

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