Hays Work, Jobs (with Salaries)

Virtual Contact Centre Agent
Hays Travel —Remote
- Remote
- Sales
- Customer service
- Organisational skills
- Employee discount
1d
Travel Consultant - Ballymena
Hays Travel —Ballymena
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Omagh
Hays Travel —Omagh
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Carmarthen
Hays Travel —Carmarthen
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Gorseinon
Hays Travel —Gorseinon
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Dundee
Hays Travel —Dundee
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Magherafelt
Hays Travel —Magherafelt
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Cookstown
Hays Travel —Cookstown
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
4d
Travel Consultant - Cwmbran
Hays Travel —Cwmbran
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Penarth
Hays Travel —Penarth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Weymouth
Hays Travel —Weymouth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Lanark
Hays Travel —North Lanarkshire
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
7d
Travel Consultant - Cardiff
Hays Travel —Cardiff University
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Bury St Edmunds
Hays Travel —Bury St. Edmunds
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Newbury
Hays Travel —Newbury
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Ilkeston
Hays Travel —Ilkeston
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Lancaster
Hays Travel —Lancaster
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Aylsham
Hays Travel —Aylsham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Ferndown
Hays Travel —Ferndown
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Stamford
Hays Travel —Stamford
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount

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Virtual Contact Centre Agent

Hays Travel -
Remote

Apply Now

Job details

1 day ago

Benefits

Employee discount

Qualifications

Sales
Customer service
Organisational skills
Communication skills
Negotiation
Time management

Full job description

We are looking for Virtual Contact Centre Agent’s to join our successful Digital Sales Team. We are looking for dynamic, sales driven people who are able to work independently as well as working as part of a team. You will have direct access to engage with our customers who have shown an interest in booking a holiday with Hays Travel, whilst working in a fast-paced & highly motivational sales environment.

In return, you will get to be part of an amazing growing team and have unlimited earning potential through our bonus scheme with impressive incentives within our city centre office.

Our customers are at the forefront of everything we do, so exceptional customer service experience is required.

What will be your key responsibilities?

Engage and respond to customer comments on social media channels, emails/online enquiries, live chat or via telephone
Identify, meet and exceed customers’ needs
Build rapport with customers to gain trust and commitment
Conduct research to find the customers perfect holiday
Bring the holiday to life using features and benefits
Accurately input information in order to book a holiday on various supplier systems
Provide excellent customer service on each call in order to gain customers’ trust in you to book a holiday
Add value to the customers’ experience by arranging transfers, insurance, experiences and any other applicable extras.
Conduct daily and effective call backs with customers’
To achieve individual performance targets and sales objectives
Adhere to company policies and procedures
To undertake any other duties that may fall into the job criteria
To conform to all company policies and procedures, including Health and Safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

What experience we are looking for?

Customer focussed
Problem solving
Team player
Good organisational and time-management skills
Excellent communication skills
Experience of working in a targeted environment with a proven sales record
2 years recent direct Travel sales experience

What competencies we are looking for?

Excellent organisational skills
Proven track record in sales
The ability to negotiate and achieve desired outcomes.
Strong administration skills with excellent time management skills
Ability to listen and engage with the customer
Impeccable attention to detail and high levels of accuracy
Excellent communication skills/telephone manner
Demonstrate the ability to work in a fast-paced sales environment
Excellent descriptive skills as selling over a digital platform

About us

As the UK’s largest independent travel agency, Hays Travel specialises in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.

Our values

Our SMILE values are embedded in to our company and ensure our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.

Supportive
Motivational
Innovative
Loyal
Excellent

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.

Apply Now

Refine Your Search

hays jobs

Virtual Contact Centre Agent

Travel Consultant - Ballymena

Travel Consultant - Omagh

Travel Consultant - Carmarthen

Travel Consultant - Gorseinon

Travel Consultant - Dundee

Travel Consultant - Magherafelt

Travel Consultant - Cookstown

Travel Consultant - Cwmbran

Travel Consultant - Penarth

Travel Consultant - Weymouth

Travel Consultant - Lanark

Travel Consultant - Cardiff

Travel Consultant - Bury St Edmunds

Travel Consultant - Newbury

Travel Consultant - Ilkeston

Travel Consultant - Lancaster

Travel Consultant - Aylsham

Travel Consultant - Ferndown

Travel Consultant - Stamford

I want to receive the latest job alerts for hays

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