Hays Work, Jobs (with Salaries)

Customer Service Agent
Hays Travel —Sunderland
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
6d
Travel Consultant - Cardiff
Hays Travel —Cardiff University
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Foreign Exchange Consultant - Southsea
Hays Travel —Southsea
- Part-time
- Annual leave
- Employee discount
12d
Travel Consultant - Cwmbran
Hays Travel —Cwmbran
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Grantham
Hays Travel —Grantham
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Relations Clerk
Hays Travel —Sunderland
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Employee discount
Foreign Exchange Consultant - Peterhead
Hays Travel —Peterhead
- Temporary
- Annual leave
- Employee discount
Travel Consultant - Ballymena
Hays Travel —Ballymena
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Southsea
Hays Travel —Southsea
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Perth
Hays Travel —Perth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Lancaster
Hays Travel —Lancaster
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Leeds Merrion Centre
Hays Travel —Leeds
- Part-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Penarth
Hays Travel —Penarth
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Foreign Exchange Consultant - Hereford
Hays Travel —Hereford
- Part-time
- Annual leave
- Employee discount
Travel Consultant - Lanark
Hays Travel —North Lanarkshire
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Northallerton
Hays Travel —Northallerton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Doncaster
Hays Travel —Doncaster
- Full-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Travel Consultant - Dundee
Hays Travel —Dundee
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Stamford
Hays Travel —Stamford
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Travel Consultant - Holiday & Flight Centre
Hays Travel —Hamilton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount

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Customer Service Agent

Hays Travel -
Sunderland

Apply Now

Job details

6 days ago

Benefits

Employee discount

Qualifications

Computer literacy
Organisational skills
Communication skills

Full job description

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Responsibilities

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Homeworkers, Web , Virtual Call Centre and Independent group Fulfilment.

Working as a Customer Support advisor you will be liaising directly with customers over the phone for any pre-departure queries, amendments to Customers bookings, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

We also have our online support functions which includes engaging with customers via our social media platforms, dealing with Foreign Exchange queries and logging our Trust Pilot reviews.

Competences / Qualifications

Excellent communication, organisational and administration skills
Accuracy and good attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Computer literate
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Motivational and development skills

Specific Duties

To ensure that all bookings are administered professionally and within given timescales
To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity

General

To undertake any other duties that may fall into the job criteria
NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Apply Now

Refine Your Search

hays jobs

Customer Service Agent

Travel Consultant - Cardiff

Foreign Exchange Consultant - Southsea

Travel Consultant - Cwmbran

Travel Consultant - Grantham

Customer Relations Clerk

Foreign Exchange Consultant - Peterhead

Travel Consultant - Ballymena

Travel Consultant - Southsea

Travel Consultant - Perth

Travel Consultant - Lancaster

Travel Consultant - Leeds Merrion Centre

Travel Consultant - Penarth

Foreign Exchange Consultant - Hereford

Travel Consultant - Lanark

Travel Consultant - Northallerton

Travel Consultant - Doncaster

Travel Consultant - Dundee

Travel Consultant - Stamford

Travel Consultant - Holiday & Flight Centre

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