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Sr. Account Manager - UK

sunday
London

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Job details

£62,000 - £65,000 a year

Qualifications

Hospitality
Analysis skills
Project management
Account management

Full job description

About Us

sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About the Role

As a Senior Account Manager for sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action it's a mix between account management and operations. Your role will start when a restaurant decides to use our solution: you will create its account, collect all relevant information, provide them with tailor-made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!

You will report to the Head of Account Management UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food!
Join early, grow fast, and shape the journey!

Key Responsibilities

Make restaurants operations seamless though effective and efficient delivery of our product
Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities
Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base
Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption
Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product
Ensure best in class restaurant retention though stellar customer service
Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards
Identify gaps in our product and report back to the Head of Account Management to ensure the business is aligned on needs and requirements of the UK hospitality industry
Solve issues through processes and have your ideas adopted and implemented globally
Engage in the continuous improvement of the processes you and your teams build together

About You

Based in the UK
4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets.
Owner & growth mentality.
Passion for foodtech and an itch to roll-up-your-sleeves and build.
Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.

What we Offer

Salary: £62,000 – £65,000
Stock Options
A great office in the heart of London with a balance of in-person and remote work
Free Vacation Policy
100% Employer-Covered Health Insurance

Steps in our Recruitment Process

Share your story: application with resume
Let's get to know each other through a screening interview
Meet with the hiring manager
Impress your future colleagues with a case study
Meet with a Leader
Reference Checks (3 most recent managers)
Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).

Apply Now

Refine Your Search

impress recruitment services jobs

Sr. Account Manager - UK

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Account Manager - UK

Night Guest Services Agent

Corporate Health and Safety Manager

Insurance Officer

Lecturer in Clinical Skills and Simulation

Security Officer

Home Consultant

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Accountant

Casual Food and Beverage Associate

Concierge

Senior Social Scientist - 2026039

Customer Assistant

Sales Estimator

Pensions Communications Consultant

Energy Networks Consultant (Asset Management and Operations)

Customer Assistant

House Porter

I want to receive the latest job alerts for impress recruitment services

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