JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- To collect any unpaid charges from occupiers.
- Owning the Occupier Relationship from a Collections perspective for a designated number of occupiers including all voice activity
- Owning Client Relationship from an Accounts Receivable Perspective on Designated number of clients
- Monitor and review payment activities of occupiers and prioritise collections from bad/late payers.
- Lead regular meetings with internal stakeholders and clients alike providing commentary on arrears and actively suggesting effective collection strategies or bad debt provisioning.
- Initiate outcomes of the above meetings with supporting function (JBS) where necessary and monitor through to conclusion to report back to internal stakeholders and clients at follow up meetings
- Provision of accurate arrears reports / MI
- Use effective collection techniques including telephone contact to maximise collections and work collaboratively with wider AR function to achieve client set collections KPI targets.
- Update tenant contacts on system.
- Actively work to minimise unallocated/unmatched cash speaking to occupiers to identify remittances and updating the UNO dashboard with details marking as ready to post.
- Collaborating with wider AR function and treasury to achieve client set KPI cash targets
- Provide allocation details where required to facilitate allocation of funds.
- Actively monitor unallocated/unmatched cash and support business to keep to a minimum.
- Prepare monthly and quarterly reports for both internal and external clients as required.
- Attend regular team and department meetings face to face wherever possible and actively contribute to discussions.
- Support change agenda and continual performance improvement to enhance occupier and client experience
- Instruct and engage with Enforcement agents when required and once instructed being the conduit between agents and clients.
- Instruct and engage with Solicitors when required and once instructed being the conduit between agents and clients.
- Undertake complex account reconciliation of tenant accounts to agree account balances.
- Work within the best practice guidelines to ensure a common and consistent approach is used across the company adhering to ISAE audited processes.
- Any other duties necessary to assist with the running of the various portfolios within the team.
Location:
On-site –Norfolk, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
