Key people Work, Jobs (with Salaries)

Customer Success Consultant - Hospitality
Frontline Performance Group —Remote
- £43,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Professional Services & Customer Advisory Consultant - Semestry
Tribal Group —Remote
- £45,000 - £55,000 a year
- Remote
- Analysis skills
- Continuous improvement
- Travel
- Employee assistance programme
- Flexible schedule
Client Liaison Manager
HCML —Remote
- £28,000 - £32,500 a year
- Full-time
- Remote
- Microsoft Word
- Administrative experience
- Case management
- Annual leave
- Employee assistance programme
Customer Success Executive (Fixed-Term Contract)
E3 Compliance Training —Remote
- £26,500 a year
- Full-time
- Remote
- Salesforce
- Business development
- Analysis skills
- Work from home
- Sick pay
Quick apply
Head of Care
Langley Trust —Remote
- £62,933 a year
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
Global Events Executive - Remote
Trendstep agency —Remote
- £24,420 - £28,000 a year
- Full-time
- Remote
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
Customer Success Manager - Full Time
Lief —Remote
- £30,000 a year
- Full-time
- Remote
- Marketing
- Mentoring
- Business
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Regional Marketing Associate | UK | Remote
Grafana Labs —Remote
- £43,000 - £52,000 a year
- Remote
- Salesforce
- English
- Travel
- Annual leave
Senior Communications Officer- Communications and Engagement
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Annual leave
- Employee assistance programme
14d
Policy Advisers for the Scottish Liberal Democrats Parliamentary Group
Liberal Democrats —Edinburgh
- £38,000 a year
- Full-time
- Analysis skills
14d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
6d
Enterprise Customer Success Manager — UK, Remote Contract
HeyGen —Remote
- £70,000 - £110,000 a year
- Remote
- Sales
- Salesforce
- English
1d
Senior People Business Partner (France & UK)
Crunchyroll, LLC —London
- £75,200 - £94,000 a year
- English
- Bachelor's degree
- Human resources
- Life insurance
Public Health Officer
Warwickshire County Council —Warwick
- £28,598 - £31,022 a year
- Full-time
- Microsoft Office
- Analysis skills
- No degree
- Annual leave
- Employee discount
14d
Claims Team Leader
Pinnacle Pet UK —Remote
- From £34,000 a year
- Weekend availability
- Remote
- Management
- Supervising experience
- Communication skills
1d
Sustainable Production Manager (Film & TV) Full Time
Sustainable Film —Iver
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Maintenance
- Free parking
Quick apply
10d
Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
7d
Head of Client Services
ICS.AI Limited —Remote
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
9d
Customer Relations Manager
Hamberley Care Homes —Hailsham
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme

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Customer Success Consultant - Hospitality

Frontline Performance Group -
Remote

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Job details

Full-time
£43,000 - £45,000 a year

Benefits

Annual leave
Company pension
Work from home

Qualifications

Hospitality
Bachelor's degree
IT
SaaS
Leadership
Communication skills

Full job description

WHO YOU ARE

FPG Customer Success Consultants are exceptional hospitality leaders who have built successful careers creating outstanding guest experiences, developing teams, and driving performance. You may have served in leadership roles such as Front Office Manager, Front Desk Manager, Guest Relations Manager, Rooms Division Manager, or similar positions where coaching people, influencing leaders, and delivering measurable results were central to your success.

You’ve demonstrated your leadership in hospitality, and your executive presence is undeniable. You possess the rare ability to influence at all levels, whether you’re engaging senior leadership, nurturing aspiring managers, or empowering frontline staff. You thrive in a dynamic SaaS environment, where your hospitality expertise is instrumental in helping clients maximize performance and elevate the guest experience. Your presentation and facilitation skills, both in person and virtually, are highly effective, leaving audiences inspired and motivated to take action.

Building and maintaining strong client relationships comes naturally to you. Your critical thinking, empathy, self-awareness, and collaborative mindset make you a trusted partner. You excel at prioritizing competing demands while staying focused on helping hospitality teams achieve measurable results.

If you've built a successful career leading hotel operations, developing people, and inspiring teams to reach their full potential, FPG may be the perfect place to take your experience to the next level. Join a team that's passionate about unlocking potential and elevating performance across the hospitality industry.

WHAT YOU WILL DO
As a Customer Success Consultant at FPG, your role is pivotal in ensuring that each customer embarks on their journey with us successfully. Your responsibilities span the entire customer lifecycle, beginning with the activation process. This process includes immersive live virtual delivery sessions that unveil the FPG Foundation Framework – the formula for success in the FPG program. Your mission is to effectively articulate this framework, securing buy-in at all levels and helping customers understand their crucial role in program success. You will also manage a portfolio of accounts. Here, your primary objective is to ensure the sustained success of The Foundation Framework and client performance. Each client’s incremental revenue performance, coupled with the framework, is the metric by which FPG measures success. As the voice of the customer, you will be at the forefront of advocating for our clients, proactively driving the adoption of The Foundation Framework and maintaining a strong focus on customer retention. You will cultivate and nurture client relationships, ensuring they receive the support necessary to achieve maximum impact. Additionally, your role may provide the opportunity to engage with clients on-site from time to time, further enhancing relationships and positively impacting the overall client experience.

HOW YOU WILL DO IT

Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
Drive the implementation and ongoing maintenance of The Foundation Framework
Promote and support the adoption and utilization of the IN-Gauge software platform
Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency
Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights
Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge
Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent
Lead quarterly program reviews with key stakeholders
Initiative conversations with internal leadership regarding upsell opportunities
Represent FPG at industry events, conferences, networking functions, and marketing activities to strengthen relationships, enhance brand visibility, and identify new business opportunities.
Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

QUALIFICATIONS

Bachelor’s Degree is preferred, with a track record of working in a performance results-focused environment
3 to 5 years of leadership experience within the hospitality industry (such as Front Office, Front Desk, Guest Relations, Rooms Division, or similar hotel operations leadership roles).
Tech savvy with SaaS experience being advantageous
Leadership experience in the hospitality industry highly preferred
Possesses exceptional presentation skills, both in-person and virtually, with an inspiring and impactful style
Demonstrates executive presence and the ability to influence at all levels
Exhibits a high level of polish and poise in all interactions
Excellent listing skills, curiosity, and resourcefulness
Capable of compelling written and verbal communication, catering to both technical and non-technical audiences
Excellent listing skills, curiosity, and resourcefulness
Proactive and capable of working autonomously
Must show adaptability and flexibility in response to the evolving needs of the business
Fosters collaboration among various departments to advance the company’s shared vision

COMPENSATION

Base Salary 43,000-45,000 GPB + lucrative incentive plan, averaging around 8,400 GPB annually, as well as additional individual and team bonuses

BENEFITS
We offer a full range of benefits to all regular, full-time employees and their qualified dependents as outlined
below:

Pension Scheme
Health Insurance
Term Life Assurance Policy
Annual leave - 25 days
Annual company paid holiday during Christmas week.
All other statutory leave per HMRC
Work from home flexibility
Lucrative Incentive Plan

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