Logical resources recruitment group Work, Jobs (with Salaries)

IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
8d
Executive Associate
UNOPS —London
- English
- Master's degree
- Administrative experience
8d
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
Senior Solution Architect
Agiloft —Remote
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Planner
Epsom and St Helier University Hospitals NHS Trust —Morden
- £15.66 - £16.54 an hour
- Full-time
- Nursing home
- Customer service
- IT
12d
Team Administrator (Neighbourhoods Coordinator)
Neighbourhood &Tenancy Services (South) —Chichester
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
2d
Operational Control Centre Controller
Serco Plc —Gloucester
- £35,000 a year
- 12 hour shift
- IT
- Communication skills
- Employee assistance programme
Vice President, Front Office and Risk BA Team Lead
MUFG —London
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
14d
Interim Client Analytics Lead - 6 Month Fixed Term Contract
Audley —London
- £50,000 a year
- Hybrid work
- Team management
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
Case Administrator
Serco Group —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Vice President, Cyber Risk BA Team Lead
MUFG —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Associate, Customer Consulting Team (Japanese speaker)
MUFG —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Marine Finance Manager
OEG Energy Group —Poundbury
- Full-time
- Microsoft Excel
- Management
- Analysis skills
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Chief of Staff £75,585 - £84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £75,585 - £84,840 a year
- Full-time
- Master's degree
- Administrative experience
- Project management
- Annual leave
- Sick pay
11d
Vice President, Risk Programme Manager
MUFG —London
- Full-time
- PMP
- Microsoft Office
- Project management
Tusker Project Manager 12 Month FTC =Watford
Lloyds Banking Group —Croxley Green
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Project management
4d
Database Administrator, Designer & Engineer
Pensions Regulator —Withdean
- £53,573 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Presentation skills
- Annual leave
- Flexitime
1d
Database Administrator, Designer & Engineer
The Pensions Regulator —Brighton
- £53,573 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Mentoring
- Annual leave
- Flexitime
1d

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IT Helpdesk Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Temporary | Full-time
£28,000 a year
8 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Maintenance
Technical support
ServiceNow
IT
Cybersecurity
AI
Communication skills
Intune
Help desk

Full job description

Location: Coventry (Middlemarch Business Park)

Salary: £28,000 (dependent on experience) plus company benefits

Hours: Full time (37.5 hours per week Monday-Friday)

Sector: Packaging solutions & distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services.

The IT Helpdesk Analyst Role

We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change.

Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business.

Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business.

Key Responsibilities

Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools.

Take ownership of incidents and service requests through to successful resolution within agreed service levels.

Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications.

Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune.

Assist with networking troubleshooting and general IT administration tasks.

Occasionally provide on-site support at other Macfarlane locations when required.

Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management.

Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support.

Contribute to the creation and maintenance of knowledge base articles and self-service resources.

Work closely with the wider IT team to escalate and resolve more complex technical issues.

Identify recurring issues, trends and opportunities for service improvement.

Support IT projects, upgrades and rollouts as required.

What You Will Bring

We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience.

Ideally, you will offer:
Some previous experience within an IT Helpdesk, Service Desk or technical support environment.

Strong communication skills with the ability to explain technical information clearly to non-technical users.

A logical and methodical approach to problem solving.

A full UK driving licence.

Good working knowledge of Windows 11 and end-user device support.

An interest in emerging technologies and AI-enabled support tools.

The ability to prioritise workloads effectively and manage competing demands.

Any of the following would also be advantageous but are not essential:

Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune.

Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools.

Experience with NinjaOne or comparable remote management platforms.

Microsoft certifications such as MS-900, MD-102 or equivalent.

Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection.

What You Will Get

We provide a competitive salary together with a range of flexible benefits which can include:

25 days annual leave (pro rata) plus all public/bank holidays

Contributory pension scheme

Life assurance

Free parking at many of our site locations

Employee Assistance Programme

Extensive range of training and development opportunities

Employee discount scheme (discounts on several major retail and leisure brands)

Simply Health/Dental Cover option for qualifying employees

Financial support with eye tests and glasses (DSE users only)

How to Apply/Next Steps

All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

logical resources recruitment group jobs

IT Helpdesk Analyst

Executive Associate

IT Service Desk Technician

Senior Solution Architect

Planner

Team Administrator (Neighbourhoods Coordinator)

Operational Control Centre Controller

Vice President, Front Office and Risk BA Team Lead

Claims Commercial Manager - Third Party

Interim Client Analytics Lead - 6 Month Fixed Term Contract

Case Administrator

Vice President, Cyber Risk BA Team Lead

Associate, Customer Consulting Team (Japanese speaker)

Marine Finance Manager

Infrastructure Operations Analyst

Chief of Staff £75,585 - £84,840 p.a. + benefits

Vice President, Risk Programme Manager

Tusker Project Manager 12 Month FTC =Watford

Database Administrator, Designer & Engineer

Database Administrator, Designer & Engineer

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