Opus Work, Jobs (with Salaries)

Operations Support Technician
The Opus Group —London
- Weekend availability
- Hybrid work
- Windows
- Travel
- In-person
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Team management
- In-person
- AI
- Annual leave
- Work from home
10d
Banking Tech Full Stack Lead Engineer (Angular/Java) - VP
Citi —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Annual leave
- Employee assistance programme
11d
Staff Backend Engineer - Grafana App Platform | UK | Remote
Grafana Labs —Remote
- £103,958 - £124,750 a year
- Remote
- Mentoring
- AI
- Communication skills
- Annual leave
IT Solutions Support Consultant
OPUS TECHNOLOGY —Reigate
- £47,000 - £52,000 a year
- Full-time
- Hybrid work
- Azure
- Life insurance
- Referral programme
Quick apply
Senior Project Manager, Practice Technology, Disputes
White & Case —London
- Full-time
- PMP
- Bachelor's degree
- Travel
- Life insurance
Junior Insolvency Administrator - Entry level
Opus Restructuring and Insolvency LLP —Leeds
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- English
- School
- Health & wellbeing programme
- Work from home
Quick apply
12d
Wellbeing Assistant
Opus Care Limited —Ashford
- £12.71 an hour
- Part-time
- Organisational skills
- In-person
- Care plans
Quick apply
4d
Senior Backend Engineer - Databases - Loki Query | UK | Remote
Grafana Labs —Remote
- £91,000 - £114,000 a year
- Remote
- Communication skills
- Annual leave
Research Engineer, Machine Learning (Reinforcement Learning)
Anthropic —London
- £260,000 - £630,000 a year
- Hybrid work
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Account Executive
Opus 2 —London
- Full-time
- Hybrid work
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Staff Software Engineer - Databases SRE | UK | Remote
Grafana Labs —Remote
- £103,958 - £124,750 a year
- Remote
- AI
- Leadership
- Annual leave
Software Engineering Technical Leader
Cisco Systems —London
- Full-time
- Hybrid work
- Mentoring
- Software development
- AI
Logistics Manager
Opus Provisions —London
- From £40,000 a year
- Full-time
- Customer service
- English
- Business development
- Free parking
- Relocation assistance
Quick apply
10d
Marketing Intern
Provenance —London
- £28,000 a year
- Full-time
- Hybrid work
- AI
- Employee assistance programme
Quick apply
Supportability Engineer
Leonardo UK Ltd —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- Flexible schedule
- Referral programme
Machine Operator (Evening Shift)
OPUS PLASTICS LIMITED —Exeter
- £33,150 a year
- Full-time
- Assembly
- In-person
- Mechanical knowledge
- Free parking
- Store discount
Quick apply
5d
Housekeeping - Team Member
Premier Inn —Warwick
- Up to £13.06 an hour
- Part-time
- No experience needed
- Hotel
- Cleaning
- Employee discount
Quick apply
Senior Financial Accountant
The Opus Group —London
- Weekend availability
- Hybrid work
- Travel
- Communication skills
1d
Software Engineer
Cisco Systems —London
- Full-time
- Hybrid work
- Bachelor's degree
- Software development
- Linux

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Operations Support Technician

The Opus Group -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
Software deployment
Ticket management
Windows
Network infrastructure
Computer hardware
Mac OS
Root cause analysis
Communication skills

Full job description

Job Title: Operations Support Technician

Group/Team: Information Technology Shared Services

Reports to: Director, IT Services

Location: London

Employment Type: Full-time, Salaried

Travel Requirements: <10%

WHO WE ARE

THE OPUS GROUP

The Opus Group is a purpose-built network of leading marketing agencies that deliver world-class experiential, event, and brand solutions. The Opus Group’s industry-renowned, highly-awarded agencies, including Opus Agency, MAS, and Verve, provide scalable, end-to-end solutions designed to drive action and impact. With a global footprint and specialised expertise, The Opus Group partners with over 70 global companies, including the world’s most influential brands.

WHAT WE ARE LOOKING FOR

The Operations Support Technician is responsible for resolving the day-to-day
technology challenges that prevent employees from serving our customers. In addition to
providing excellent customer service skills, triage, follow through, and timely problem
resolution, Operations Support Technicians are responsible for reducing the amount of
trouble tickets in the organization over time. This is achieved through root cause analysis,
automation, implementation/configuration of tools, and a deep understanding of systems
and cause/effect.

Through collaboration with the other IT team members (Business Systems Analysts,
Security & Compliance, Infrastructure, and IT Management), the Operations Support
Technicians are responsible for analysis of existing desktop tools, requirements gathering,
selection, implementation, configuration, and roll out. This includes, but is not limited
to, system deployment, antivirus, server and network configuration management, asset
management, system monitoring, patch management, and the ticketing system.

YOU SHOULD HAVE

At least 5 years in providing Support
Effective written, verbal communication, and collaboration skills
Proficient listener, capable of translating requests into actionable tasks
Excellent troubleshooting and problem-solving skills
Awareness of Information Security best practices
Demonstrated knowledge of a broad range of hardware and software

ESSENTIAL RESPONSIBILITIES

Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
Understanding of MS Windows and Mac operating systems
Knowledge of – and ability to troubleshoot – a wide variety of software systems, locally installed, client/server, and cloud based
Partner with agency employees to help them become more efficient with our selection of technology tools
Present a professional image as a representative of the company
Establish and maintain effective professional working relationships with co-workers, and every level of management
Create and update end-user documentation, as needed
Updating, troubleshooting, and resolving issues in the office network, including servers, routers, switches, VPN, etc.

WHAT YOU CAN EXPECT IN RETURN

Full time position
Opportunities for growth and development
Health & dental insurance options
London Bridge office with rooftop working and social spaces
Hybrid/remote working flexibility
Extended Bank holiday weekends in May and August
Christmas and New Year period office closure

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.

Physical Requirements:

Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

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