Work, Jobs in Edinburgh, City Of Edinburgh EH1 (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Hotel
- Analysis skills
- Annual leave
7d
Helpdesk Adviser
Queen Margaret University —Edinburgh
- £25,249 - £31,236 a year
- Part-time
- University
- Organisational skills
- Communication skills
Barista
Starbucks —Edinburgh
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Customer Services Officer
Scottish Government —Edinburgh
- £27,164 - £30,281 a year
- Full-time
- Research
- Presentation skills
- Front desk
10d
Sales Assistant
Card Factory —Edinburgh
- Customer service
- Communication skills
- Flexible schedule
21h
Porsche Valeter
Sytner —Edinburgh
- Weekend availability
- Employee discount
Retail Assistant (Opticians)
Boots —Edinburgh
- Weekend availability
- Employee assistance programme
- Employee discount
Advocate
VoiceAbility —Edinburgh
- £24,500 - £29,500 a year
- Full-time
- Remote
- Travel
- Annual leave
- Employee assistance programme
Dog Walker
Brodies k9 training —Leven
- £400 - £700 a week
- Full-time
- Heavy lifting
- Customer service
- Driving
- Store discount
- Flexitime
Quick apply
Sales Assistant
Mountain Warehouse —Edinburgh
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Retail Assistant
Screwfix —Edinburgh
- £13.48 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Sales Advisor
FlooringSuperstore.com —Edinburgh
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Starbucks Barista
The Explorer Group —Edinburgh
- £12.80 - £13.05 an hour
- Customer service
- Cleaning
- Training & development
- Employee assistance programme
- Flexible schedule
4d
Barista
Costa Limited —Edinburgh
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
Customer Care Support Associate
Aegon UK —Edinburgh
- From £26,228 a year
- Full-time
- Hybrid work
- Microsoft Word
- Continuous improvement
1d
Accounts Payable Clerk
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- AI
- Time management
Retail Optical Assistant
Vision Express —Edinburgh
- Full-time
- Communication skills
Wealth Management Administrator
RGH‑Global Limited —Edinburgh
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
Sales Assistant
Flying Tiger Copenhagen —Edinburgh
- Every weekend
- Customer service
8d

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Complaints Analyst

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
7 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Writing skills
Complaint handling
Analysis skills
Customer interaction
Communication skills
Analytics

Full job description

Closing date for applications: 12/08/2026

Location Edinburgh, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

jobs in Edinburgh, City Of Edinburgh EH1

Complaints Analyst

Helpdesk Adviser

Barista

Customer Services Officer

Sales Assistant

Porsche Valeter

Retail Assistant (Opticians)

Advocate

Dog Walker

Sales Assistant

Retail Assistant

Sales Advisor

Travel Consultant

Starbucks Barista

Barista

Customer Care Support Associate

Accounts Payable Clerk

Retail Optical Assistant

Wealth Management Administrator

Sales Assistant

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We’re building something better

This role is in NatWest Boxed

Job description

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Welcome to our Gogarburn hub

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