Work, Jobs in Glasgow, Glasgow City G1 (with Salaries)

Consumer - Customer Contact Centre Advisor
Advice Direct Scotland —Glasgow
- £22,962 a year
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Part-Time Sales Associate
Instyle Sofas —Glasgow
- Up to £15,000 a year
- Part-time
- Sales
- In-person
- Free parking
- Annual leave
Quick apply
Personal Assistant
Chisholm Hunter Ltd —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Sales Professional - Live chat
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Internal Stock Auditor
Chisholm Hunter Ltd —Glasgow
- Full-time
- Analysis skills
- Employee discount
Quick apply
Stock Associate - Buchanan Galleries, Hollister
Hollister —Glasgow
Sales Assistant - Part Time
Superdry —Glasgow
- £8.00 - £12.71 an hour
- Part-time
- Employee discount
- Flexible schedule
Sales Assistant
Vendora Inc LTD —Glasgow
- £25,800 - £30,800 a year
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Accounts Assistant
Swietelsky Construction Company Ltd —Glasgow
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Administration Assistant/PA
Healthpharm —Glasgow
- £12,480 - £20,800 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Trainee Installation Engineer – Stage Lighting & Audio Visual Systems
AURCA LTD —Glasgow
- £28,000 a year
- Overtime
- No experience needed
- Construction experience
Quick apply
14d
Health Care Support Worker - Obstetrics and Gynaecology
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Part-time
- Inventory control
- Patient monitoring
- Patient care
- Annual leave
- Employee assistance programme
4d
Customer Service Representative Lloyds Banking Group Disputes
Teleperformance —Glasgow
- £27,081.60 a year
- Full-time
- Customer service
- English
- Financial services
- Annual leave
- Employee discount
Retail Sales Assistant
Bayne's the Family Bakers —Glasgow
- £10.54 - £12.93 an hour
- Part-time
- Bakery
- Cash handling
- Communication skills
- Employee discount
Receptionist/Customer Service
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £25,000 - £29,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Gym membership
Quick apply
Sales Assistant (Bear Builder) - Seasonal Summer Temp
Build-A-Bear Workshop —Braehead
- Temporary
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Glasgow
- Temporary
Travel Sales Consultant
Trailfinders —Glasgow
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Sales Associate
Ernest Jones —Glasgow
- £12.71 an hour
- Part-time
- Employee discount
Customer Support Assistant
Tmgroup —Glasgow
- £24,788 a year
- Full-time
- Hybrid work
- CRM software
Quick apply
11d

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Consumer - Customer Contact Centre Advisor

Advice Direct Scotland -
Glasgow

Quick apply

Job details

Full-time
£22,962 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer service
Salesforce
Case note recording
Case record updates
Organisational skills
IT
Customer interaction
Phone etiquette
Communication skills

Full job description

About Advice Direct Scotland

Advice Direct Scotland is a leading Scottish charity delivering free, practical, and impartial advice to the people of Scotland on issues including consumer rights, debt, and energy. We are a forward-thinking organisation with a strong digital infrastructure and a commitment to supporting both our staff and the communities we serve.

About the Role

We’re looking for Advisors to join our Consumer advice team at Advice Direct Scotland. In this role, you’ll provide accurate, impartial, and practical advice to consumers across Scotland, helping people resolve a wide range of issues and make informed decisions.

You’ll handle enquiries through phone, email and live chats ensuring every customer receives clear, respectful, and supportive service. Using our CRM system (Salesforce), you’ll record details, actions, and outcomes accurately to maintain high service standards.

What You’ll Do

Respond to customer enquiries via phone, email and live chats in a professional, supportive way.
Provide accurate and comprehensive advice within agreed guidance and knowledge resources.
Identify and respond sensitively to customer vulnerabilities and needs.
Maintain accurate records in Salesforce, ensuring all notes and actions are clear and professional.
Work towards agreed quality and productivity targets.
Take part in coaching, one-to-ones, refresher training, and team briefings.
Contribute to a positive, collaborative team environment.

About You

You’ll bring empathy, professionalism, and a passion for helping others. You’ll also have:

Excellent communication and listening skills.
The ability to understand complex information and explain it clearly.
Strong attention to detail and organisational skills.
Confidence using IT systems (experience with Salesforce is an advantage).
A flexible and positive attitude towards change and learning.

Experience in advice, customer service, or contact centre environments is beneficial, but full training will be provided.

What We Offer

4 Day working week
A supportive, forward-thinking working environment.
30.5 days annual leave
Employer pension contributions.
EAP and Employee benefits
Comprehensive training and ongoing professional development
Supportive, inclusive, and values-driven work environment
Opportunities for progression within Advice Direct Scotland
The chance to make a real difference to people across Scotland

Equality and Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from all backgrounds and communities.
If you need adjustments or alternative ways to apply, please let us know – we’re happy to help.

Job Type: Full-time

Pay: £22,962.00 per year

Application question(s):

Do you have experience working in a customer service, advice, or contact centre environment?
Have you ever provided support or information to customers by phone, email, or live chat?
How comfortable are you using multiple systems at once while speaking to customers? (e.g. CRM, knowledge base, chat tools)
The role involves recording detailed case notes in Salesforce. How confident are you in maintaining accurate written records?
Looking back at your previous roles, how have you demonstrated long-term commitment?
What is your notice period?
Was your most recent role in a contact centre?
What’s motivating you to look for a new role? If you’re not currently working, could you share the reason you left your most recent employer?
This is a office based role. Are you comfortable travelling to Glasgow 4 days a week?

Experience:

contact centre: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

jobs in Glasgow, Glasgow City G1

Consumer - Customer Contact Centre Advisor

Part-Time Sales Associate

Personal Assistant

Sales Professional - Live chat

Internal Stock Auditor

Stock Associate - Buchanan Galleries, Hollister

Sales Assistant - Part Time

Sales Assistant

Accounts Assistant

Administration Assistant/PA

Trainee Installation Engineer – Stage Lighting & Audio Visual Systems

Health Care Support Worker - Obstetrics and Gynaecology

Customer Service Representative Lloyds Banking Group Disputes

Retail Sales Assistant

Receptionist/Customer Service

Sales Assistant (Bear Builder) - Seasonal Summer Temp

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Travel Sales Consultant

Sales Associate

Customer Support Assistant

I want to receive the latest job alerts for jobs in Glasgow, Glasgow City G1

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