Work, Jobs in Lancashire, England (with Salaries)

Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Banking
- Annual leave
- Work from home
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Online Assistant
Sainsbury's —Preston
- £13.23 an hour
- Employee assistance programme
- Employee discount
7d
Sales Assistant (Part-Time)
Pandora Jewelry —Blackburn
- £13.25 an hour
- Part-time
- Sales
- Employee discount
10d
Debt adviser and Web chatter
Citizens Advice Lancashire West —Leyland
- £25,049.60 - £26,141.40 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Free parking
Quick apply
9d
Warehouse Assistant
Maxearn Ltd —Manchester
- From £26,437 a year
- Full-time
- Organisational skills
- Warehouse experience
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Retail Assistant
Screwfix —Blackpool
- £13.08 an hour
- Part-time
- Annual leave
- Employee discount
12d
Retail Assistant (Opticians)
Boots —Blackpool
- £16 an hour
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
7d
ICC Call Handler - Middlebrook, Bolton
North West Ambulance Service NHS Trust —Bolton
- £25,760 - £27,476 a year
- 12 hour shift
- Customer service
- Data entry
- Typing
9d
Data Systems and Information Officer
East Lancashire Hospitals NHS Trust —Accrington
- £32,073 - £39,043 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
5d
Veterinary Care Assistant
PDSA —Blackpool
- £27,130 a year
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
4d
Store Assistant
Aldi —Heywood
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Receptionist/Clerical Officer - Outpatient Appointments
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,272 a year
- Full-time
- Patient care
- Front desk
- Communication skills
7d
Neighbourhood Partnership Specialist
OnwardHomes —Preston
- £37,250 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
5d
Team Member
NEXT —Blackburn
- £8.28 - £12.71 an hour
- 8 hour shift
- Employee discount
Lettings Administrator
Escape Campus Student Accommodation —Lancaster
- £27,934 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Maintenance
- Free parking
- Sick pay
Quick apply
12d
Food Processing Lead - Oat Milk Production
Oato —Preston
- Up to £35,000 a year
- Full-time
- Programmable logic controllers
- In-person
- Mechanical knowledge
- Profit sharing
Quick apply
14d
Delivery Driver
SP TRANSPORT GROUP LTD —Rochdale
- £1,260 a week
- Full-time
- Customer service
- English
- Driving
- Paid training
- Flexitime
Quick apply
Administrator
CareTech Group —Preston
- £24,815.44 a year
- Full-time
- Customer service
- Organisational skills
- Front desk
5d
Sales Executive
Hippo Motor Group —Blackburn
- £28,000 - £68,000 a year
- Full-time
- Customer service
- In-person
- Annual leave
- Referral programme
Quick apply

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Customer Banking Agent

Capita -
Preston

Apply Now

Job details

Full-time
£27,032 - £30,032 a year

Benefits

Annual leave
Work from home

Qualifications

Financial services
Communication skills
Banking

Full job description

Join our dynamic team based at Portway House, 1 The Pavilions, Preston, PR2 2YD, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

We’re looking for motivated, collections Banking Agents to join Lloyds Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty.

You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances.
This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well regulated banking environment that prioritises colleague development and customer wellbeing.

Enjoy a flexible working journey – achieve your performance milestones and unlock hybrid working from month 4, with the opportunity to work from home full-time by month 6.

The first 8 weeks of training are critical, so annual leave is not recommended during this period
Leave requests from weeks 9–22 may be considered, subject to business needs
Ongoing support and coaching to help you succeed and grow in your role

Rotational shift pattern on a 6-week cycle (fixed shift lines are not available)

Job title:

Customer Banking Agent

Job Description:

What You’ll Be Doing

Supporting customers with a wide range of banking collections queries, including those who may be in vulnerable or challenging circumstances
Providing clear, accurate, and professional guidance, tailored to individual customer needs
Identifying signs of vulnerability and taking appropriate action to ensure customers receive the right support
Handling customer complaints with care and professionalism, taking ownership to investigate issues thoroughly and resolve them fairly and effectively
Accurately recording customer interactions, actions, and decisions across multiple banking systems to ensure consistency, auditability, and quality outcomes
Using systems and processes confidently to support decision making and ensure the right outcome is delivered first time
Offering suitable solutions while balancing customer wellbeing with regulatory and risk requirements
Working collaboratively within a supportive, high performing team to deliver positive outcomes
Developing your understanding of vulnerability, financial wellbeing, and banking products through ongoing learning and training

What We’re Looking For

Strong communication and active listening skills, with the ability to engage sensitively with customers who may be vulnerable or experiencing financial difficulty
A genuine commitment to delivering fair, respectful, and supportive customer outcomes
The ability to work confidently within regulated processes, policies, and vulnerability guidelines
Confidence using systems and technology to accurately record information and support customer needs
A positive, resilient attitude with a willingness to learn and continuously develop your skills and knowledge
A strong commitment to the role, including reliable attendance and punctuality, recognising the importance of consistent customer support and actively engaging in your own development journey through training, coaching, and learning opportunities
Someone who is prepared to be coached, open to feedback, and comfortable with accountability to continuously improve performance and outcomes

Previous banking or contact centre experience is beneficial but not essential — full training will be provided , including support around identifying vulnerability and delivering appropriate customer care.

Career Progression & Development

At LBG, your development matters. We are proud of our strong internal progression culture , with around 20% of colleagues currently on a progression plan into roles such as:

Coach
Trainer
Subject Matter Expert (SME)
Team Manager

You’ll be supported with structured learning, on‑the‑job coaching, and clear pathways to help you reach your career goals.

What You’ll Get

On‑Target Earnings (OTE) of up to £30,032 , including performance‑related bonuses in the first 12 months
Guaranteed base salary of £27,032
Up to £3,000 available through a range of bonus schemes
Structured training programme with ongoing learning and development support
Clear progression opportunities across multiple career pathways
A supportive, inclusive team environment within a trusted UK banking organisation
A meaningful role where your work genuinely makes a difference to customers’ lives
The opportunity to work from home once you have successfully completed the training programme (approximately 22 weeks). You will be required to work full‑time in the office until this point.

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our recruitment team

You will be invited to attend a video interview with a member of the recruitment team

If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Preston.

Location:

Preston

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

jobs in Lancashire, England

Customer Banking Agent

IT Desktop Support

Online Assistant

Sales Assistant (Part-Time)

Debt adviser and Web chatter

Warehouse Assistant

Retail Assistant

Retail Assistant (Opticians)

ICC Call Handler - Middlebrook, Bolton

Data Systems and Information Officer

Veterinary Care Assistant

Store Assistant

Receptionist/Clerical Officer - Outpatient Appointments

Neighbourhood Partnership Specialist

Team Member

Lettings Administrator

Food Processing Lead - Oat Milk Production

Delivery Driver

Administrator

Sales Executive

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