Work, Jobs in Surrey, England (with Salaries)

Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
Reception Staff
The Drayton Court Hotel, Ealing —London
- £12.71 an hour
- Part-time
- Hotel
- Employee discount
Quick apply
1d
Warehouse Operative
Road to Logistics —Epsom
- £30,000 - £35,000 a year
- Full-time
Cleaner
OCS Group —London
- £12.71 an hour
Quick apply
Mail Sorter
Omnia Resourcing —Slough
- £14.59 - £22.00 an hour
- Temporary
- Communication skills
Trainee Mainline Driver
East Midlands Railway —London
- £50,337 a year
- Customer service
3d
Voice Actor
Realeyes —London
- £1,000 a week
- Remote
Quick apply
Waiter
Wahaca —Paddington
- £17.50 - £19.00 an hour
- School
- Employee assistance programme
Store Assistant
Aldi —London
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Estate Agent
The Property Experts —Woking
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Administrative assistant
Imperial College London —South Kensington
- £38,608 - £41,666 a year
- Full-time
- Administrative experience
- Annual leave
1d
General Interest
Sayari —London
- Remote
Quick apply
6h
Retail Assistant
Venu+ —Chessington
- £12.71 an hour
- Seasonal
- Cleaning
- In-person
Quick apply
13d
Cleaner
TCFM —Sutton
- £12.71 an hour
Quick apply
Cleaner
TC Facilities Management —Epsom
- £12.71 an hour
- Temporary
- Travel
Freelancers
Ragged Edge —London
new models.
Fittings Division —London
Retail Associate
TK Maxx —London
- Part-time
- Customer service
- No experience needed
- Employee discount
2d
Racecourse Assistant
Bort Bet —Ascot
- £100 - £200 a day
- Part-time
- In-person
Quick apply
Retail Assistant
Iceland —Crawley
- £11.60 - £12.71 an hour
- Part-time
11d

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Customer Service Host

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week (Maternity Cover)

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

jobs in surrey, england

Customer Service Host

Reception Staff

Warehouse Operative

Cleaner

Mail Sorter

Trainee Mainline Driver

Voice Actor

Waiter

Store Assistant

Estate Agent

Administrative assistant

General Interest

Retail Assistant

Cleaner

Cleaner

Freelancers

new models.

Retail Associate

Racecourse Assistant

Retail Assistant

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