Work, Jobs in Wales (with Salaries)

Customer Service Advisor
BRC Jobs —Wales
- £26,942 - £29,942 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Referral programme
Quick apply
13d
Data & Quality Manager
The Wallich —Wales
- £35,996.19 a year
- Full-time
- Hybrid work
13d
Cleaner
Iceland —Caernarfon
- £11.60 - £12.71 an hour
- Part-time
Practice Development Officer
Denbighshire County Council —Rhyl
- £40,777 - £42,893 a year
- Full-time
7d
Working Denbighshire Employer Engagement Coordinator
Denbighshire County Council —Rhyl
- £34,434 - £36,363 a year
- Full-time
11d
Store Assistant
Aldi —Brecon
- £13.50 - £14.47 an hour
Retail Assistant
Iceland —Caernarfon
- £11.60 - £12.71 an hour
- Part-time
13d
Warehouse Operative
Amazon.com —Swansea
- Full-time
- Employee discount
Customer Service Advisor
EE —Cardiff
- £26,116 a year
- Full-time
- Annual leave
13d
Retail Assistant - Online Picker
Iceland —Llandudno
- £11.60 - £12.71 an hour
General Service Assistant
Chartwells —Swansea
- £13.45 an hour
Cleaner
OCS Group —Bangor
- £12.71 an hour
Quick apply
Adviser
Citizens Advice —Merthyr Tydfil
- £26,078 a year
- Hybrid work
1d
Cleaner
TCFM —Cardiff
- £12.71 an hour
- Employee discount
Quick apply
Swyddog Cymorth Diogelu / Safeguarding Support Officer
Merthyr Tydfil County Borough Council —Merthyr Tydfil
- £29,064 - £31,022 a year
- Full-time
Manufacturing Technician
PCI Pharma Services —Tredegar
- Full-time
Vetting Team Support Officer
Welsh Assembly Government Communication Centre Home —Wales
- £27,302 - £29,291 a year
- Full-time
- Customer service
- IT
11d
Cleaner
TC Facilities Management —Cardiff
- £12.71 an hour
- Employee discount
Retail Associate
TK Maxx —Wrexham
- Part-time
- No experience needed
- Employee discount
1d
Psychology Assistant
Cardiff University —Cardiff
- £28,031 - £31,236 a year
- Full-time
- Hybrid work
- University
- Psychology
- Annual leave

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Customer Service Advisor

BRC Jobs
Wales

Quick apply

Job details

Full-time
£26,942 - £29,942 a year
13 days ago

Benefits

Referral programme

Qualifications

Customer service
Microsoft Office
IT
NVQ
Communication skills

Full job description

Job Title: Customer Service Advisor
Type: Temporary - 3 months
Location: South Wales
Salary: £26,942 per annum
Hours: Full Time

BRC are working closely with a social housing organisation in South Wales who are looking for a Customer Services Advisor to join their busy Customer Services team.

This is an excellent opportunity for an experienced customer service professional with a background in social housing, contact centres or customer-facing environments. You will act as the first point of contact for customers, delivering an efficient, empathetic and professional service across a range of housing-related enquiries.

Responsibilities:

Acting as the first point of contact via telephone, email, online channels and face-to-face.
Handling enquiries relating to repairs, rents, neighbourhood services and housing management.
Diagnosing and logging repair requests accurately.
Updating customer records and maintaining CRM systems.
Resolving customer queries at the first point of contact wherever possible.
Supporting customers with tenancy, income and ASB-related enquiries.
Carrying out customer satisfaction surveys and outbound calls.
Working collaboratively with internal teams and external contractors.
Providing reception cover, processing payments and handling incoming correspondence.

Requirements:

Previous experience within a customer service or contact centre environment.
Experience dealing with a high volume of customer enquiries.
Knowledge of social housing is desirable.
Strong communication and problem-solving skills.
Good IT skills, including Microsoft Office and CRM or housing management systems.
Ability to work in a fast-paced environment whilst maintaining excellent customer service.
GCSEs (or equivalent) in English and Maths; NVQ Level 2 in Customer Service is desirable.
A DBS check will be required for this role.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

jobs in wales

Customer Service Advisor

Data & Quality Manager

Cleaner

Practice Development Officer

Working Denbighshire Employer Engagement Coordinator

Store Assistant

Retail Assistant

Warehouse Operative

Customer Service Advisor

Retail Assistant - Online Picker

General Service Assistant

Cleaner

Adviser

Cleaner

Swyddog Cymorth Diogelu / Safeguarding Support Officer

Manufacturing Technician

Vetting Team Support Officer

Cleaner

Retail Associate

Psychology Assistant

I want to receive the latest job alerts for jobs in wales

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