Hotel Work, Jobs (with Salaries)

Hotel Receptionist
Searcys —London
- £30,784 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
11d
Front Office Associate (Hotel)
Dorsett Canary Wharf —Canary Wharf
- £26,500 a year
- 8 hour shift
- Bilingual
- Hospitality
- Hotel
Quick apply
14d
Hotel Team Member - Part Time
Travelodge —London
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Hotel Receptionist
Sydney House Chelsea - Reception —London
- £13.64 an hour
- 8 hour shift
- Computer literacy
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
6d
Hotel Room Attendent
X Facilities Group Limited —London
- £13 an hour
- Part-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
Hotel Receptionist
hyde park aparts LTD —London
- From £13 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
Hotel Receptionist Full Time
The Kensington Hideaway Hotel —London
- From £13.50 an hour
- Full-time
- Hotel
- Organisational skills
- Front desk
Quick apply
11d
Hotel Receptionist Part Time
The Kensington Hideaway Hotel —London
- From £13.50 an hour
- Full-time
- Bilingual
- Hospitality
- Microsoft Office
Quick apply
Night Guest Service Assistant
Holiday Inn Express Park Royal —London
- £13.10 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Hotel Team Member
Travelodge —Kingston upon Thames
- £12.71 an hour
- Full-time
- No experience needed
- Hotel
- Employee discount
Room Attendant
WGC —London
- £13.85 an hour
- Hotel
- Language training provided
- Employee assistance programme
3d
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Hotel Receptionist
Holiday Inn high street Kensington hotel —London
- £26,436.80 a year
- Full-time
- English
- Hotel
- Front desk
- Store discount
- Health & wellbeing programme
Quick apply
12d
GENERAL ASSISTANT
The Inch Hotel —Fort Augustus
- Hospitality
- Bar
- English
- Employee discount
Laundry Attendant, The Savoy Hotel
FAIRMONT —London
- £33,853 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Hotel Night Receptionist
Hampton by Hilton London Ealing —London
- £12.71 an hour
- Full-time
- Bilingual
- Hospitality
- Bar
Quick apply
5d
Housekeeping - Team Member
Premier Inn —London
- Up to £14.56 an hour
- Part-time
- No experience needed
- Hotel
- Cleaning
- Employee discount
Quick apply
8h
Day Concierge - Luxury residential
POD Management Ltd —London
- £33,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —London
- Up to £14.56 an hour
- Part-time
- Serving
- Hotel
- Front desk
- Employee discount
Quick apply
12h
Hotel Receptionist
The Petersham Hotel —Richmond
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- English
Quick apply

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Hotel Receptionist

Searcys -
London

Quick apply

Job details

Full-time
£30,784 a year
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Guest check-in and check-out
Guest relations
Stakeholder liaison
Internal department liaison
Complaint handling
Staff training
Accommodation booking
Front desk
Guest services telephone call handling
Cash handling
Communication skills
Hotel front office operations
Time management

Full job description

Company Description

30 Euston Square is a Grade II* listed award-winning events venue in a perfect central London location. From meeting and conference spaces to private dining and rooftop terraces, the venue offers an iconic setting for any occasion.

This venue is unique to Searcys as is the only property within the estate that is home to a selection of boutique bedrooms.

As a Hotel Receptionist, you will receive the following industry-leading benefits:

50% discount across Searcys venues
Enrolment into the Searcys pension scheme
Up to 38 days annual leave (dependent on job role)
Enhanced Maternity and Paternity Leave
Access to everyday discounts and communication portal
Employee assistance program and qualified Mental Health First Aiders
Monthly Chef wellbeing and supplier trips
Chef whites and shoes provided
Opportunity to enrol into the WSH Group Chef Academy
Meals are provided on shift when working within one of our venues
Your birthday off to celebrate in style
A day off to volunteer/give back to the charity of your choice
A wide selection of Searcys ibelong Events.

Job Description

Job Type: 40hrs per week

Morning and evening shift rotation

Salary: £30,784

Main Purpose:
The Reception team serves as the first point of contact for all guests and visitors to the RCGP. We are
committed to providing the highest level of customer service in all our actions.

Key Responsibilities:

Maintaining a positive culture throughout the department
Maintaining the highest level of service to consistently exceed guest expectations
Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
Ensuring everyone is aware of forthcoming daily events being held in the venue
Dealing with visitor enquiries/requests.
Assisting in handling visitor passes and directing visitors as appropriate
Issue Searcys day passes, Members passes and Gym passes
Answering all calls within 3 rings and attending to voicemails as soon as possible
Receiving and transferring telephone calls (internal).
To respond to e-mails as soon as possible no later than 12 hours after receiving it.
Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person
Check-in and out overnight guests, individual and group
Obtaining and maintaining complete and accurate guest records of address and contact details as required by UK law
Advising the housekeeping department of all changes in allocation or occupancy as well as any special requests for overnight guests
Liaising with the engineering and IT teams to log, follow up and resolve any issues noted or reported by guests or colleagues in the bedrooms or at the desk
Promoting bedroom facilities on check-out for future bookings
Ensuring all charges are posted correctly to guests' accounts
Taking payments for overnight stays for individual guests and assuring those are posted correctly
Taking payments for additional services like extra breakfasts and assuring those are posted correctly
Being fully aware of cash handling policies and cashing up procedures and adhering to them at all times
Being fully aware of all available rates and promotions for college members
Being fully aware of all corporate memberships and the associated benefits
Maintaining a good knowledge of all products and services available to overnight guests and day visitors within 30 Euston Square as well as Searcys
Ensuring all guest feedback and complaints are dealt with in a professional and friendly manner
advising the DM and/or Reception Manager of the outcome or asking for assistance.
Covering the Exams reception Desk as and when necessary
Ensure the Members Lounge checklist is completed daily
Ensuring the desk and reception areas are presentable at all times.
Liaising with colleagues of all other departments to ensure a smooth running of the operation and to ensure full guest satisfaction
Assist with training of new staff
Being fully aware of all standards and procedures as outlined in the Searcys Handbook and adhering to them at all times
Being fully aware of all standards and procedures for the reception department as laid out by the Reception and Accommodation Manager and adhering to them at all times
To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.

Qualifications

Skills required:

Excellent product knowledge

Excellent communication skills

Excellent time management Supportive / Team player

Excellent customer service skills

Additional Information

We are the oldest caterer in the UK, founded in 1847. Working with us means being part of London’s most prestigious events and some of the country's most iconic venues. You’ll gain valuable experience and mentoring from skilled colleagues and have a chance to write your own chapter in our celebrated history.

A career at Searcys means being part of something special. With our rich heritage, and ever-growing business, we will be delighted if you join us – a company with a strong sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk

Quick apply

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