IT Work, Jobs (with Salaries)

IT User Support Technician
TESTQ Technologies —Remote
- £33,400 - £43,000 a year
- Full-time
- Remote
- Computer Science
- English
- Windows
Quick apply
11d
IT Infrastructure Engineer
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- English
- Organisational skills
- Annual leave
- Work from home
9d
IT Consultant
Pet Xi Training —Remote
- £30,000 - £38,000 a year
- Remote
- Azure
- Microsoft Office
- Scripting
1st Line IT Support Engineer
Cardonet —London
- Customer service
- SharePoint
- Communication skills
- Referral programme
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
One Desk IT (12-Month FTC)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
IT Support Engineer - UK
Ever Nimble —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Travel
- Store discount
- Work from home
Quick apply
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
IT Support Engineer
Air Charter Service —Surbiton
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Time management
Quick apply
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
10d
IT Test Analyst
Bettys & Taylors Group —Harrogate
- £38,500 - £42,800 a year
- Full-time
- Hybrid work
- DevOps
- ERP systems
- Analysis skills
- Annual leave
- Employee assistance programme
IT Project/Solutions Engineer - UK
Ever Nimble —Swansea
- From £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- IT
- Free parking
- Store discount
Quick apply
IT Engineer - Networking
SHI International Corporation —London
- £60,000 - £90,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- Travel
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
IT Support Engineer
AutoProtect Group —Harlow
- £35,000 - £40,000 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Engineer, EMEA
Okta —London
- £40,000 - £55,000 a year
- Weekend availability
- Google Suite
- Continuous improvement
- Driving
- Annual leave

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IT User Support Technician

TESTQ Technologies -
Remote

Quick apply

Job details

Permanent | Full-time
£33,400 - £43,000 a year
11 days ago

Qualifications

Jira
Desktop support
TCP
Computer Science
LAN
English
Windows
Technical support
Microsoft Office
Information security
DHCP
Bachelor's degree
Zendesk
ITIL
IT support
DNS
Organisational skills
ServiceNow
IT
TCP/IP
Communication skills
Active Directory
Information Technology
VPN

Full job description

Reference: TQ2526_3132_488

Vacancy: 1

Job Title: IT User Support Technician

Location: Leicester

Job Purpose:

TESTQ Technologies is a leading IT services and solutions provider delivering high-quality digital, data, and enterprise technology solutions across multiple industry sectors. With strong domain expertise and a commitment to operational excellence, we support organisations in maintaining reliable, secure, and efficient IT environments.

We are seeking a proactive and technically skilled IT User Support Technician to provide first- and second-line technical support to end users across the organisation. The role requires strong troubleshooting abilities, excellent communication skills, and a customer-focused approach to ensure timely resolution of IT issues and seamless user experience.

Job Description (Main Duties and Responsibilities):

Provide first-line and second-line technical support for hardware, software, and network-related issues.
Diagnose, troubleshoot, and resolve incidents related to desktops, laptops, mobile devices, printers, and peripherals.
Respond to service desk tickets, emails, and user requests within agreed service level agreements (SLAs).
Install, configure, and maintain operating systems, applications, and user accounts.
Support Microsoft Windows, Office 365, and other enterprise applications.
Assist in onboarding and offboarding processes including account setup, access provisioning, and equipment allocation.
Maintain and update IT documentation, knowledge base articles, and support procedures.
Escalate complex technical issues to senior support teams or third-party vendors when required.
Monitor system performance and proactively identify potential issues.
Ensure compliance with IT policies, security standards, and data protection regulations.
Support network connectivity issues including LAN/WAN, VPN, and Wi-Fi troubleshooting.
Assist with system upgrades, patches, and routine maintenance activities.
Provide user training and guidance on IT systems, tools, and best practices.
Participate in IT projects such as system rollouts, migrations, and upgrades.
Maintain asset inventory and track IT equipment lifecycle.

Key Skills, Qualifications and Experience Needed

(The candidate must demonstrate these in all stages of assessment)

Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
3+ years of experience in IT support, service desk, or technical support roles.
Strong knowledge of Windows operating systems and desktop support.
Hands-on experience with Microsoft Office 365, Active Directory, and Exchange.
Experience using ticketing systems such as Jira Service Desk, ServiceNow, Zendesk, or similar.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with hardware troubleshooting and device configuration.
Knowledge of ITIL practices and service management principles is desirable.
Proven ability to diagnose and resolve technical issues efficiently.
Strong understanding of IT security best practices and user access management.
Ability to manage multiple support requests and prioritise tasks effectively.
Experience supporting remote users and distributed teams.
Strong documentation and reporting skills.

Other Key Skills:

Excellent verbal and written communication skills
Strong problem-solving and analytical thinking abilities
Customer-focused approach with strong interpersonal skills
Ability to work effectively in a team and independently
High attention to detail and organisational skills
Proactive and self-motivated mindset
Ability to handle pressure and meet deadlines
Adaptability to changing technologies and business needs
Strong stakeholder engagement and support orientation

Qualifications: Bachelor's degree or above in the UK or equivalent

Salary: GBP 33,400 to 43,000 per annum

Published Date: 01 July 2026

Closing Date: 31 July 2026

Evaluation: CV Review, Technical Assessment, Personal and Technical Interview, and References

Job Type: Full-time, Permanent (Part-time and Fixed Term options are available)

Pay: £33,400.00-£43,000.00 per year

Education:

Bachelor's (preferred)

Experience:

IT User Support Technician: 3 years (preferred)

Language:

English (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: Remote

Quick apply

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