Management Work, Jobs (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
- 12 hour shift
- Management
- Microsoft Office
- Supervising experience
Quick apply
Manager, Monitoring & Site Management
Alimentiv —Remote
- £76,500 - £127,500 a year
- Full-time
- Remote
- Customer service
- Bachelor's degree
- Organisational skills
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Director of Onshore Asset Management
SSE —Belfast
- £124,200 - £248,400 a year
- Full-time
- Communication skills
- Employee discount
11d
Benefits and Customer Services Manager
Warwick District Council —Remote
- £59,852 - £62,585 a year
- Part-time
- Remote
6d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
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Operations Manager
Specialized Signs Ltd —Newbridge
- £40,000 - £48,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Video Content Creator & Social Content Manager
Focus Clinic —London
- £200 - £250 a day
- Part-time
- Social media management
- Bachelor's degree
- Organisational skills
- Flexitime
- Employee discount
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6d
Policy Manager
Institute of Health Visiting —Remote
- £27,407 a year
- Part-time
- Remote
- Writing skills
- Data analysis skills
- Analysis skills
- Work from home
- Sick pay
Quick apply
11d
NHSCT Assistant Director Medicine and Emergency Medicine Band 8C
Health and Social Care Trust —Antrim
- £76,965 - £88,682 a year
- Hospital
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Operations Manager
Breathe Safety Ltd —Christchurch
- £45,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Head of Delivery Excellence and CI
EA Technology —Remote
- Remote
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
11d
Operations Manager
Healeys Cornish Cyder Farm —Truro
- £60,000 a year
- Full-time
- Presentation skills
- IT
- In-person
- Free parking
- Store discount
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10d
Management Trainee Commercial Team
Dandara —Milton Keynes
- Travel
- Mentoring
- Organisational skills
Area Manager
Lidl —Burnley
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Airport Supervisor
St Giles International —London
- £15.09 an hour
- 10 hour shift
- Childcare
- English
- Supervising experience
- Annual leave
Operations Manager
Safetykleen —Ditton
- £60,000 - £72,000 a year
- 8 hour shift
- Employee assistance programme
- Referral programme
Quick apply
Information Security Manager
No1 Server Technologies Ltd. —Cardiff
- £8,000 - £9,500 a month
- Full-time
- Computer networking
- In-person
- Leadership
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Management Trainee - London
SIXT UK —London
- £32,330 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
13d
Business Management Trainee
Open Alliances Group Ltd —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
4d

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Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

Management jobs

Major Incident Management Lead

Head of Operations - Event Traffic & Crowd Management

Manager, Monitoring & Site Management

Director of Onshore Asset Management

Benefits and Customer Services Manager

Head of Manufacturing Operations

Operations Manager

Video Content Creator & Social Content Manager

Policy Manager

NHSCT Assistant Director Medicine and Emergency Medicine Band 8C

Operations Manager

Head of Delivery Excellence and CI

Operations Manager

Management Trainee Commercial Team

Area Manager

Airport Supervisor

Operations Manager

Information Security Manager

Management Trainee - London

Business Management Trainee

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