Assistant hotel manager Work, Jobs (with Salaries)

Assistant Head of Reservations
The Lanesborough —London
- English
- Hotel
- Employee discount
- Life insurance
Assistant Head Concierge
Ham Yard Hotel - Concierge —London
- £38,332 - £42,000 a year
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
Assistant Head Concierge
SOFITEL —London
- Full-time
- Hotel
- Supervising experience
- Organisational skills
Quick apply
2d
Assistant Head Butler, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Sick pay
Assistant Chief Engineer
Hilton —London
- £35,000 a year
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Assistant Chief Butler
Rosewood London —London
- Full-time
- Hotel
- Guest services
- Annual leave
Quick apply
Assistant Chief Engineer
The Balmoral —Edinburgh
- £51,000 a year
- Computer literacy
- Maintenance
- Hotel
- Employee assistance programme
- Employee discount
Assistant Chief Engineer (Mechanical Bias)
Hilton —Brighton
- £38,000 - £39,140 a year
- Full-time
- Hotel
- HVAC
- Employee stock purchase plan
- Annual leave
Group Head Receptionist
The Close, Tetbury —Tetbury
- £14.06 - £16.17 an hour
- Full-time
- Hotel
- Employee discount
14d
Lead Receptionist
Royal Southern Yacht Club —Southampton
- From £27,000 a year
- Full-time
- Microsoft Office
- Hotel
- Accounting
- Free parking
- Employee discount
Quick apply
9d
Assistant Head Sommelier - Brooklands
The Hongkong and Shanghai Hotels, Limited —London
- Hotel
- Restaurant experience
Assistant Chief Engineer
PPHE Hotel Group —London
- Hotel
- Employee assistance programme
- Employee discount
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Head Receptionist
Shepherd Neame —Sandwich
- £13.30 an hour
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
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Assistant Head of Reservations

The Lanesborough -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Season ticket loan
Free flu jabs
Company pension
Private medical insurance
Employee discount
Life insurance

Qualifications

English

Full job description

We have an exceptional opportunity to join our Reservations Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As an Assistant Reservations Manager, you will work closely with Head of Reservations for overseeing daily operations, optimising inventory and revenue opportunities, and ensuring coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the team’s skills and abilities through training and development as well as leading their annual appraisals.

The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Reservations, Sales and Events teams.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

Work closely with the Head of Reservations to coordinate with the Sales team, Events team and Head of Revenue to ensure all Groups & Individual bookings are completed correctly.
To liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Front Office, Sales and Events teams.
Supervise reservations agents to ensure daily tasks/weekly tasks are completed consistently with the highest attention to detail for all teams to be able to deliver exceptional guest service.
Proactively create and update training materials and supporting documents to make sure they are up to date and available for the Reservations Agents.
To be aware of future business on the books and to take action as directed to fill low demand period. Highlight peak dates due to group or any other significant pickup to Head of Revenue and Head of Reservations.
To ensure any discrepancy or possible mishandling of hotel or guest financial information is reported to hotel management as soon as possible.
Assisting Finance team and Head of Reservations with processing commissions for room reservations
Previous experience within Front Office in a 4 or 5 establishment is essential and experience in the luxury London market would be preferred
Excellent command of the English language and a second language would be preferred
Previous experience in a supervisory role
Ability to work on own initiative is essential
Knowledge of Opera system would be preferred

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

Additional holiday allowance
Season ticket loan
Enhanced Pension Scheme
Life Insurance
Complimentary dry cleaning
Safety shoes
Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

Private Medical Insurance
Dental and Optical benefits
Complimentary meals on duty
Cycle to Work scheme
Flu vaccinations
Discounted chiropodist and massage treatments
Substantiality initiates
Social and sports activities (e.g., football games, running club, yoga & pilates etc.)

Career Growth & Personal Development

Internal transfer and promotion opportunities
Cross-departmental exposure
Partnered with industry-leading training providers
Internal learning gateway
Free access to e-learning platform offering job-specific training and personal growth courses
Subsidised professional qualifications and certified training programmes
Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

Award programmes throughout the year with generous prizes
Long service awards
Preferential room rate at The Lanesborough for you and your family
50% discount on F&B and Club & Spa treatments
Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply Now

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