Sales Support Coordinator
Salary up to £30,000
Company Pension Scheme
Private Medical Cover
Shefford, UK
On Site
At R A Rodriguez (UK) Limited, we have been supplying high-quality industrial engineering solutions for decades. Working with leading global manufacturers, we provide bearings, linear motion systems, power transmission, automation, gearboxes, actuators and motion control products to customers across a wide range of industries.
As our business continues to grow, we're looking for a motivated and organised Sales Support Coordinator to join our friendly office team in Shefford. This is an excellent opportunity for someone e with previous office or commercial experience who enjoys helping customers and working as part of a close-knit team.
The Role
You'll play an important part in supporting both our customers and our external sales engineers, helping to ensure enquiries are handled efficiently from initial contact through to delivery. Every day is different. You'll be speaking with customers, preparing quotations, processing orders, working with suppliers and helping customers find the right solution for their application. As your knowledge develops, you'll gain an understanding of our products and industries, becoming a trusted point of contact for both customers and colleagues.
What You'll Be Doing
- Responding to customer enquiries by telephone and email.
- Preparing accurate quotations using information from suppliers and manufacturers.
- Processing customer orders and ensuring information is entered accurately.
- Supporting the external sales team with quotations, customer follow-up and account administration.
- Updating and maintaining our CRM system.
- Liaising with suppliers to obtain pricing and delivery information.
- Keeping customers informed of order progress and delivery schedules.
- Resolving post-order queries professionally and efficiently.
- Building positive, long-term relationships with customers.
- Identifying opportunities to introduce additional products or services where appropriate.
- Working closely with colleagues across sales, purchasing and warehouse operations.
- Providing occasional support within the warehouse during busy periods, including picking, packing and despatch where required.
What We're Looking For
We're more interested in attitude than previous industry knowledge.
You'll be someone who:
- Enjoys helping customers.
- Communicates confidently and professionally.
- Is organised with excellent attention to detail.
- Works well both independently and as part of a team.
- Is comfortable using Microsoft Office and learning new computer systems.
- Has a positive, can-do attitude.
- Enjoys learning new skills and taking on responsibility.
- Can manage multiple tasks and prioritise effectively.
Experience in customer service, administration, sales support or office environments would be an advantage.
What You'll Receive
- Competitive salary
- Company Pension Scheme
- Private Medical Cover
- Full product and systems training.
- Ongoing coaching and development.
- A supportive and experienced team environment.
- A varied role where no two days are the same.
Why Join R A Rodriguez?
At R A Rodriguez, people are at the heart of our business. We pride ourselves on providing outstanding customer service, technical expertise and long-term relationships with both customers and suppliers.
If you're looking for a role where you'll learn, develop and become part of a respected engineering business with a strong reputation across UK industry, we'd love to hear from you.
Pay: £24,420.00-£30,000.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Work Location: In person
