Company Description:
Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
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Trust Payments have an exciting opportunity for a Business Analyst to join our Project Management and Change department.
Location: Bromley, Bangor, Malta
Salary: Competitive + Benefits
How will you make an impact in this role?
We are looking for a driven, detail-oriented Business Analyst to work across all areas of the business — identifying needs, analysing processes, and translating requirements into clear, actionable specifications. You will act as a critical link between business and delivery teams, ensuring requirements are thoroughly documented, understood, and successfully implemented. This role spans business operations, strategic projects, and regulatory mandates, and requires sharp analytical thinking, sound problem-solving ability, and confident communication skills.
What We Expect of You, Day To Day:
- Elicit and document business requirements from stakeholders across projects, mandates, and ad hoc change requests
- Author user stories and acceptance criteria
- Produce functional and non-functional specifications
- Complete requirements traceability matrices
- Design and document process flows (BPMN, swimlane diagrams, etc.)
- Conduct As-Is and To-Be analysis to identify gaps and opportunities
- Analyse business processes to identify pain points and deliver practical, well-reasoned solutions
- Build and present business cases for proposed solutions
- Lead engagement between technology and business teams, driving agreement on the best solutions and managing communications across both areas
- Conduct data analysis to inform decision-making and prioritisation
- Develop and maintain business tools such as ROI calculators to strengthen business case development
- Lead meetings and workshops to define project scope and objectives
- Build reports and dashboards to track key performance indicators
- Ensure compliance with industry standards and best practices
- Lead UAT activities, delivering demos and technical guidance to stakeholders
- Deliver training on new systems and processes where required
- Produce process documentation and training materials that enable business users to build analytical capabilities independently, with BA oversight ensuring quality and consistency
- Drive the development of team members through training and mentorship in business analysis techniques and best practices
Qualifications
- Commercial experience, ideally within the payments industry or broader banking, financial services, or fintech environment
- 3+ years of experience working as a Business Analyst
- Strong analytical and problem-solving skills
- Proficiency in business analysis tools such as JIRA, Confluence, and Visio
- Clear, confident communication and stakeholder management skills
- Proven ability to engage and influence cross-functional teams
- Demonstrated ability to use data to drive recommendations and prioritisation
- Experience with both Agile and Waterfall project methodologies
A Business Analysis certification (e.g. CBAP, BCS Practitioner) is advantageous; a bachelor's degree is a plus
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We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
Continuous professional development and career advancement opportunities
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Next Steps:
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!
Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
Additional Information:
Trust Payments is an Equal Opportunities Employer
We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Automated Assessment Notice
Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.
