Call centre manager Work, Jobs (with Salaries)

Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Kenyon International Call Centre (KICC) Manager
TrustFlight —St. Helier
- Weekend availability
- Hybrid work
- Spanish
- Travel
- Contracts
Quick apply
8d
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
£120K+ OTE, Remote B2B Head of Sales, Player-Coach, Warm Inbound, AI Startup
BidX.ai —Remote
- £120,000 - £150,000 a year
- Full-time
- Remote
- Management
- Sales
- Analysis skills
Quick apply
9d
Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
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3d
Contact Centre Reporting manager
Utilita Energy Limited —Valley Park
- £44,639 a year
- Customer service
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
10d
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
11d
Telesales Account Manager - Belfast / Remote
Yell Ltd —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Customer Success Manager
Speechmatics —London
- Hybrid work
- Spanish
- Contracts
- APIs
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
4d
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
11d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Cold Calling & Lead Generation Assistant (Part-Time)
DMT Facilities LTD —Broadstairs
- £13 - £18 an hour
- Part-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Work from home
- Flexible schedule
Quick apply
11d
Customer Service Manager
BMV Business Support Services Ltd —Aberdeen
- £2,600 - £3,300 a month
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
13d
Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
2d
Call Centre Manager / Sales Manager
CRS Ltd —Bristol
- Sales
- Continuous improvement
- Leadership

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Call Centre Manager

Practice Plus Group IUC -
Exeter

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Job details

Permanent
£71,043.70 a year

Qualifications

Leadership

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Exeter

As the Call Centre Manager, you will play a critical role in leading the operational performance of our NHS 111 and Integrated Urgent Care contact centre. Reporting to the Head of IUH Contact, you will be responsible for ensuring the service delivers an exceptional patient experience while consistently achieving key performance targets, quality standards, and contractual requirements.

This is a highly visible leadership role that requires a balance of strategic thinking and hands-on operational management. You will work closely with managers, clinical teams, and stakeholders to drive service improvements, enhance performance, and create an environment where colleagues feel supported, engaged, and empowered to succeed.

You'll be joining a fast-paced and rewarding service that supports patients when they need healthcare advice and support most. Your leadership will be instrumental in ensuring that our teams deliver a caring, efficient, and high-quality service every day.

What you'll be doing

As Call Centre Manager, you'll be responsible for the day-to-day leadership and management of the contact centre operation, ensuring the service runs efficiently and effectively while delivering the highest standards of patient care.

This role is Monday-Friday however you will be doing the occasional weekend work if business dictates as there will be silver on-call duty as part of this role.

Key responsibilities include:

Providing inspirational leadership to managers and frontline teams, fostering a positive, high-performance culture that puts patients at the centre of everything we do.
Managing performance against key operational metrics, service levels, quality standards, and contractual KPIs, ensuring targets are consistently achieved or exceeded.
Supporting the recruitment, onboarding, development, and retention of colleagues, while conducting appraisals and identifying training and wellbeing needs.
Monitoring operational performance and analysing service data to identify trends, opportunities, and areas for improvement, using insight to drive informed decision-making.
Taking ownership of complaints and escalations, ensuring they are investigated thoroughly, resolved effectively, and used as opportunities to improve the service.
Ensuring appropriate staffing levels are maintained through effective workforce planning and proactively identifying and mitigating operational risks.
Contributing to the development of new policies, procedures, and operational initiatives that enhance efficiency, service quality, and patient outcomes.
Managing allocated budgets and resources responsibly, ensuring value for money while maintaining excellent service delivery.
Building strong relationships with internal and external stakeholders and representing the organisation at meetings, reviews, and service discussions as required.
Participating in the senior management on-call rota, providing leadership support outside of normal operational hours when required.

What we’ll look for in you

We're looking for an experienced operational leader who thrives in a fast-paced contact centre environment and has a genuine passion for delivering excellent customer and patient experiences. You'll be someone who can motivate teams, drive performance, and lead with confidence while maintaining a people-focused approach.

We're looking for an experienced and motivated leader who thrives in a fast-paced contact centre environment and is passionate about delivering excellent service. You'll be confident in managing teams, driving performance, and creating a positive culture where colleagues can succeed.

You will have:

Previous experience in a Call Centre, Contact Centre, or Operational Management role.
Strong leadership skills with the ability to coach, develop, and motivate teams.
Experience managing performance against KPIs, service levels, and quality standards.
A good understanding of workforce planning, resource management, and contact centre metrics.
Excellent communication, problem-solving, and stakeholder management skills.
Experience using contact centre technology, telephony systems, and performance reporting tools.
A proactive approach, with a focus on continuous improvement and delivering outstanding patient and customer experiences.

A good standard of education is required, with a degree-level qualification desirable but not essential.

At Practice Plus Group, we’re proud to be one of England’s leading independent NHS providers, revolutionising Integrated Urgent Care (IUC) with a fresh, innovative approach. We bring together NHS 111 call centres, clinical assessment services, and urgent care to ensure patients get the right care at the right time, in the right place. We treat everyone, patients and colleagues alike, how we’d want to be treated, and we are always striving to do things better, together. We embrace diversity and work as one big team to create a high-quality, caring experience for all.

Please note, candidates are required to have full eligibility and unrestricted right to work in the UK. We are unable to offer sponsorship for this position. All offers of employment are contingent upon the receipt of satisfactory references and a DBS check.

Apply Now

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