Customer service advisor / customer service agent Work, Jobs (with Salaries)

Customer Service Agent
Hays Travel —Sunderland
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Customer Services Advisor
Ecolab Inc. —London
- Weekend availability
- Life insurance
8d
Customer Service Advisor, Full Time - Bellshill
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Typing
- Communication skills
- Annual leave
- Employee discount
1d
Customer Success Manager
Billtrust US Careers —Remote
- £44,000 - £66,000 a year
- Remote
- CRM software
- Financial services
- AI
- Annual leave
Quick apply
Global VIP Guest Advisor
Four Seasons —London
- Full-time
- Hybrid work
- Microsoft Word
- Hotel
- Communication skills
10d
Customer Service Advisor - Cruise & Tours
dnata Travel —Leyland
- Full-time
- Communication skills
- Free parking
- Annual leave
10d
Customer Service Advisor
Berkeley Insurance Group —Borehamwood
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
Senior Manager, Customer Success
Afiniti —Remote
- £96,530 - £124,560 a year
- Remote
- Microsoft Powerpoint
- Machine learning
- AI
12d
Reservations Advisor
Carnival UK —Southampton
- Full-time
- Communication skills
Quick apply
9d
Customer Service Advisor
NFU Mutual Agency —Canterbury
- Full-time
- CRM software
- Communication skills
12d
Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation
Student Roost —York
- £30,466.80 a year
- Night shift
- Sales
- Microsoft Office
- Communication skills
Quick apply
Customer Service Agent
IVC —Bristol
- £26,992.14 a year
- Hybrid work
- Communication skills
- Time management
- Free parking
- Annual leave
3d
Customer Service Advisor
Hedin Automotive —Bromley
- £26,540.80 a year
- Rotating shift
- Communication skills
- Annual leave
- Employee assistance programme
4d
Inbound Sales Advisor
Rightio Subcontractor Ltd —Oldbury
- £26,436.80 - £31,000.00 a year
- Full-time
- CRM software
- Customer service
- Free parking
- Store discount
Quick apply
Account Executive, UK
FlowX.AI —London
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
Quick apply
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Recruiting
Quick apply
Operations Assistant
TIP GROUP —Manchester
- £31,000 a year
- Communication skills
- Referral programme
Quick apply
4d
Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme

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Customer Service Agent

Hays Travel -
Sunderland

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Organisational skills
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

If you’re passionate about travel, why not come and work at Travel Weekly’s High Street Agency of the Year 2026?

Full-time 37.5 Hours - (This role is office based in our Head Office in Sunderland City Centre.)

About Hays Travel

As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 460 Branches throughout the UK, a network of personal travel consultants working from home, and a growing independence group and franchise operation. Our Head Office, based in Sunderland, is home to tour operator teams, finance, events, communications, marketing, people/HR, and IT, plus many more. We have been operating for over 40 years and continue to grow each year.

What it’s like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.

Responsibilities

An exciting new role based in our new Customer Support Team has become available. The Customer Support Team provides service to a number of divisions including: Homeworkers, Web , Virtual Call Centre and Independent group Fulfilment.

Working as a Customer Support advisor you will be liaising directly with customers over the phone for any pre-departure queries, amendments to Customers bookings, producing documentation instantly on booking and meeting both customer and agents requirements. You must be performance driven and customer focused, with a positive can-do attitude.

We also have our online support functions which includes engaging with customers via our social media platforms, dealing with Foreign Exchange queries and logging our Trust Pilot reviews.

Competences / Qualifications

Excellent communication, organisational and administration skills
Accuracy and good attention to detail
Ability to work to strict deadlines
Encouraging working attitude and desire to put forward ideas and implement positive changes to working practices as required
Computer literate
Ability to act on own initiative and prioritise workload
Flexibility to suit needs of the business
Motivational and development skills

Specific Duties

To ensure that all bookings are administered professionally and within given timescales
To ensure that all incoming telephone calls are processed on a timely basis and in a first class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity

General

To undertake any other duties that may fall into the job criteria
NB – this job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Our values

Our SMILE values are embedded into Hays Travel and always demonstrated to ensure you and all our colleagues work well together. Our SMILE values are:

Supportive
Motivational
Innovative
Loyal
Excellent

Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles

Apply Now

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