Emergency call operator Work, Jobs (with Salaries)

[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
12d
Control Room Operator
Wolverhampton Homes —Wolverhampton
- £32,475 - £34,995 a year
- Weekend availability
- Customer service
- Annual leave
23h
Out Of Hours Operator
Appello —New Milton
- £12.81 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
5d
GSOC Operator
Mitie —London
- £19.95 an hour
- Full-time
- Customer service
- Analysis skills
- Computer skills
7d
Control Centre Operator
Folkestone & Hythe District Council —Folkestone
- £29,744 - £37,889 a year
- Part-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Annual leave
6d
Switchboard Call Handler - Bank
Betsi Cadwaladr University Health Board —Bangor
- £26,300 a year
- Part-time
8d
IC Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Customer service
- English
PBX Operator- The Westin Grand Cayman Seven Mile Beach Resort & Spa
Pyramid Hotel Group —Grand Cayman
- £6.56 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Communications Operator
North Wales Police —St. Asaph
- £27,204.00 - £40,050.18 a year
- 12 hour shift
- Bilingual
- Computer literacy
- Windows
Relief Call Operator
Churchill Retirement PLC —Ringwood
- £12.88 an hour
- Customer service
- English
- Communication skills
- Free parking
PBX Operator
Pyramid Hotel Group —Grand Cayman
- £6 an hour
- Weekend availability
- Hospitality
- Spanish
- Customer service
- Annual leave
- Employee discount
On Call Operator
Horizon Home Care —Poole
- £12.71 an hour
- Weekend availability
Quick apply
6d
111 Health Advisor
FCMS NW —Blackpool
- £13.00 - £13.13 an hour
- Part-time
Telephone Operator
Hilton —London
- Full-time
- Hospitality
- Hotel
- IT
Firefighter (Fire Control) TRANSFER IN
West Midlands Fire Service —Birmingham
- Up to £34,415 a year
- Full-time
- Free parking
- Employee assistance programme
Switchboard Operator (Carmarthenshire)
Hywel Dda University Health Board —Llanelli
- £26,813 - £27,890 a year
- Part-time
- Communication skills
11d
Switchboard Operator - York
York Teaching Hospital Facilities Management’ —York
- £25,760 - £27,476 a year
- Part-time
- Relocation assistance
- Employee assistance programme
5d
CCTV Operator - Alarm Receiving Operator - Days & Nights
Qvis Lighting & Security Ltd —Portsmouth
- £28,000 - £29,000 a year
- 12 hour shift
- Customer service
- Communication skills
- Free parking
Resilience and Security Manager
TfGM —Manchester
- £50,532 - £56,195 a year
- Hybrid work
- Annual leave
9d
Switchboard Operator
ISS Facility Services —Worcester
- £16.26 - £19.06 an hour
- Weekend availability
- In-person
- Communication skills

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[6990] Control Room Operator

National Highways -
Birmingham

Apply Now

Job details

Permanent
£29,010.00 - £37,762.50 a year
12 days ago

Qualifications

GCSE
Typing
Communication skills

Full job description

Job reference: 000509

Salary: Competitive

Department: Traffic and Operational Delivery

Location: Birmingham (West Mids ROC)

Employment type: Permanent

Hours Per Week: 37

Job start date: 12/10/2026

Closing date: 31/07/2026

Job Description

About the job.

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all.

Every day in our Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. We take immense pride in our work, knowing that we’re connecting businesses, families, and communities across the country with passion and dedication.

We’re looking for people to join our diverse and energetic team to manage our road networks in the West Midlands region, where you’ll be based at our Regional Operations Centre in Birmingham.

Our Control Room Operator's operate 24/7, 365 days of the year, so our operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest.

The salary for the position is £29,010 plus 25% shift allowance (combined salary of up to £36,262.50), increasing to £30,210 plus shift allowance after 9 months successful probation (combined salary of up to £37,762.50).

Monitoring live traffic conditions, using a range of tools and technologies, such as CCTV cameras, traffic sensors, and real-time data feeds, to keep an eye on traffic flow, congestion, and incidents.
Incident management, when an incident occurs, such as an accident, breakdown, or severe weather event, ROC operators are among the first to respond. You’ll coordinate the immediate response, which might involve dispatching traffic officers, alerting emergency services, or setting up road closures and diversions.
Providing accurate and timely information to road users. This can include updating digital road signs (Variable Message Signs), coordinating with local media, and providing updates to traffic information services.
Working closely with various stakeholders, including the police, fire services, and local authorities, to manage incidents and ensure the safety of road users.
Playing a role in coordinating road maintenance activities and construction work, ensuring that such operations are carried out safely and with minimal disruption to traffic.

About you.

We are looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

Some skills and requirements we are looking for include;

Decision-making and problem-solving skills
Excellent communication skills and telephone manner
Ability to work calmly under pressure
Comfortable with technology and able to quickly learn new systems
A high level of typing proficiency

Other Requirements

GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications.
Prepared to work shifts as part of a 24/7 cover.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

Please note, the advert may close ahead of the deadline if we receive a large number of applications.

Apply Now

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