25 Jul 2026
London, LND, GB, EC2M 2AT
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SMBC: A trusted partner for the long term
Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.
Who we are
United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.
Role Summary
Reporting to the Head of Cross-Product Platforms Technology, this position is for an experienced Senior Technology Services Delivery Manager to lead SMBC EMEA HR & Corporate IT domains. The role holder is required to successfully drive IT strategy, architecture and solutions design, roadmaps, delivery and enablement of IT solutions in a collaborative way together with other SMBC IT and end-users areas, and third-party vendors, and play an active leadership role within EMEA Cross-Product Platforms Technology leadership team. Goals of this role include:
- IT Solution Delivery and Service Ownership of HR & Corporate Shared IT Systems
- Leadership of Full System delivery life cycle of IT solutions design, build, test, implement
- Delivery of IT architecture and solutions in partnership with other SMBC and vendor teams
- Stakeholder engagement of HR & Corporate Functions and associated EMEA & Global IT & Operations
- Line management of IT permanent and temporary staff and management of vendor relationships and vendor resources involved in delivery and support of associated IT systems
Candidates we are looking for will demonstrate:
- 15 + years of experience in similar engineering and technology management role within HR & Corporate IT domains within Global Banking & Financial Services
- Extensive knowledge of HR & Corporate Domains within Commercial and Investment Banking across EMEA
- Experience in HR & Corporate domain specific technology, process, data, and reporting architectures in particular SAP HR platform, Process Unity and Coupa platforms
- Experience in Process Orchestration Platforms, in particular Camunda and Service Now
- Knowledge of BPMN and DMN standards
Business Area
EMEA Cross-Product Platforms Technology area is the largest part of EMEA Information Technology & Security Department (ITSD). We partner with SMBC EMEA group functions and other regional and global IT Teams to deliver integrated technology solutions that transcend individual business product lines, fostering interoperability, scalability, and efficiency across enterprise domains. HR & Corporate Platforms team are a key sub-area within EMEA Cross-Product Platforms organisation covering multiple IT solutions used across EMEA region by HR and Corporate Functions.
Position Description
Facts & Figurres relevant to this role:
HR & Corporate Functions of all EMEA legal entities e.g., UK, EU and rest of EMEA region
Systems include various internal and 3rd party platforms and applications
Annual investment budget ~ USD 6+ MM CAPEX and USD 2+ MM OPEX
Direct team ~ 20+ and indirect teams ~ 20+
Systems - SAP SF, TPM Process Unity, Coupa Procurement, Camunda Process Orchestration, Databricks Data Lake
Responsibilities of this role:
Lead Design and Delivery of IT Service Ownership of HR & Corporate platforms & their integration interfaces
Lead IT Domain Architecture, Solution Design, Development and Implementation of HR & Corporate Systems
SAP HR Success Factors platform and its downstream integrations
Delivery of the IT and data integrations of SAP HR SF to EMEA downstream systems
Coordination with other regional IT and data teams to deliver integrations to their regional downstream systems outside EMEA
The integration technology architecture will include Databricks data lake platform, API/CPI connections and other technology components (to be confirmed as part of the detailed architecture design)
Downstream systems include, but not limited to global and regional HR systems, Identity and Access Management systems, Finance Systems, Compliance Systems and other domains based on regional architectures
Process Unity & Coupa platforms and its downstream integrations
Delivery of Third-Party Risk Management (Process Unity) & Procurement (Coupa) systems to EMEA including upstream and downstream system integrations
The integration technology architecture will include IBM and other middleware, and API based connections and other technology components (to be confirmed as part of the detailed architecture design)
Integrations include, but not limited to Oracle ERP, Identity and Access Management systems, Finance Systems, etc
Lead Technical Specification, Design, Software Engineering, Integration and Testing of Process Orchestration Share platform (Camunda)
Lead Full System delivery life cycle of IT solutions design, build, test, implement, deploy and cutover
Lead Delivery of IT architecture and solutions in partnership with other SMBC and vendor teams
Lead stakeholder engagement, technical delivery management, budget and line management
Managing multiple competing demands from different stakeholders, projects and BAU activities
Maintaining the quality of IT solutions based on legacy and strategic technologies, effective IT and Change risk management
Direct and indirect management of resources aligning approaches with colleagues in other regions and other teams
Competencies
Customer Focus
Driving Change
Driving Results
Embraces Diversity
Enterprise Leadership
Judgement and Decision Making
Risk Management
Strategic and Visionary
Trust and Integrity
What we offer
For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
Hybrid and flexible working
Competitive paid leave days
Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
Access a wide range of learning and development opportunities and career progression opportunities
Ambitious remuneration package
So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!
We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested.
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About SMBC
A trusted partner for the long term
United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.
about what we do and who we are at https://www.smbcgroup.com/emea/careers
