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Quality (Product and Process) and Continuous Improvement Manager

Omega PLC -
Thorne

Apply Now

Job details

Full-time

Qualifications

Management
Quality management
ISO 9001
Change management
Quality assurance
Continuous improvement
B2B sales
Leadership

Full job description

Full Time

Thorne

DOE

About Us

Omega PLC is one of Britain's fastest-growing suppliers of premium-quality kitchens to the housebuilding market. Our kitchens are built to last, with a range of brands to offer developers, ensuring everyone has the right information at the right time.

The Role

Role Purpose:
Develop and lead a Quality and CI function committed to achieving the highest levels of process and product quality, and excellent levels of customer service.
Drive a culture of continuous improvement and personal and collective ownership of all aspects of quality.
Lead Change Manager for driving behavioural change, culture and ownership amongst internal and external supply.
Business lead in developing and implementing strategies to drive all aspects of product quality, process quality and continuous improvement.
Key responsibility for developing, implementing, and maintaining an integrated management system to ensure regulatory compliance, mitigate risks, and drive continuous improvement across the organisation.
Develop quality standards to ensure the Business, Suppliers and their employees and operational procedures always meet these standards.
To actively support the Operational Leadership in envisioning, developing, and implementing.

Key Responsibilities:
Quality

Ensure all existing processes meet safety, legal and all other national or international standards, constantly seeking ways to adapt and improve.
Transition the Business from a quality-checked approach to quality-assured environment.
Actively lead drive to ensure right first-time delivery to our customers.
To design quality standards, procedures and specifications in line with business objectives.
Monitoring performance, creating compliance reports and collecting feedback from customers, business functions and employees.
Actively participate in new product development to ensure they meet quality standards before launch.
To benchmark, develop and ensure compliance with industry standards.
Lead the Quality Team in all aspects of their daily functions.
Demonstrate robust, visible and focused leadership of the department.
To extend and empower a culture of quality ownership and excellence across all aspects of the business.
Constantly challenge the Business to drive continuous improvement and lean principles, using data to identify opportunities and solutions.
To develop internal and external compliance and audit processes to ensure continued improvement across all supply and process areas.

Key Relationships:
Within own department

Provide Quality leadership that sets clear objectives and expectations across the entire Department and business.
Work closely with internal and field-based teams to ensure all regulatory requirements, standards and behaviours are clearly understood and met across all parts of the business.
To support the development and improvement of the team to help achieve required business targets.
Provide information to support the Operations Directorate and other departments within the business with appropriate feedback to improve business compliance and quality performance.

Across other departments

Work collaboratively with / challenge other teams within the business / supplier base to create a zero tolerance of any form of quality failure.
Develop and utilise a general awareness of other department processes to recognise the impact of own activities on other areas of the business.

External customers:
Demonstrate clear commitment and ownership of all aspects of quality.

Skills, knowledge and experience:
Essential / Desirable

Educated to Degree level or equivalent management experience.
Quality Assurance qualification from an accredited body, for example CQI certificate / diploma or through experience.
ISO9001:2015 Internal Auditor qualification.
Experienced in managing and implementing Quality Management Systems.
Experience in carrying out internal and external Quality Audits.
Strong people management, change management and leadership skills
Sound experience / understanding of business analytics.
Competent in PCs and advanced system usage.
Previous experience of working in a senior management level within a business-to-business sales and quality environment.
Proven track record of change and performance delivery.
Ability to define and deliver quality and continuous improvement initiatives, performance enhancements and overcome barriers to success.

Any other comments:
Must be required to travel and work away from home for training and development purposes.

Apply now and help us deliver outstanding results for our customers! Send your CV and a cover letter to: [email protected]

Apply Now

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