It application support analyst Work, Jobs (with Salaries)

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Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Performance and Insight Analyst
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- £38,007 - £41,230 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Junior IT Analyst Support Specialist (London, UK)
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- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
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Remson IT & Cyber Security —Wales
- £21,158.00 - £24,784.50 a year
- Part-time
- Remote
- Computer networking
- IT
- Communication skills
- Work from home
Quick apply
2d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
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- APIs
- Profit sharing
- Employee discount
AML Compliance Analyst
Withersworldwide —London
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
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- Employee assistance programme
Quick apply
Internship Programme 2027: Data Scientist and Analyst
Revolut —London
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
IT Support Analyst
Birchall Blackburn Law —Manchester
- Full-time
- Management
- Windows
- Microsoft Office
Quick apply
20h
Graduate Actuarial Analyst
Tokio Marine HCC —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Governance, Risk & Compliance (GRC) Analyst
Quilter —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Customer service
- Windows
- Microsoft Office
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee assistance programme
- Employee discount
20h
Information Security Analyst
Dotdigital —London
- Remote
- DevOps
- Scripting
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- Annual leave
- Referral programme
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Fraud Prevention and Risk Analyst - Ecommerce IT
UNIQLO —London
- Full-time
- Hybrid work
- Sales
- Customer service
- Data analysis skills
- Employee discount
6d
VacancyTitle: Business Analyst
VoiceAbility —Remote
- £36,500 - £46,500 a year
- Full-time
- Remote
- Analysis skills
- Annual leave
- Employee assistance programme
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Digital Optimisation Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
1d

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End User Support Analyst

Clarksons -
London

Apply Now

Job details

Permanent

Qualifications

ITIL Certification
Maintenance
Windows
Technical support
Microsoft Office
ITIL
IT support
Computer networking
SharePoint
TeamViewer
ServiceNow
VMWare
Communication skills
PowerShell
Active Directory
Intune

Full job description

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.

This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.

This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend.

What you will be doing

Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.
Creating and maintaining accurate knowledge documentation on a quarterly basis
Execute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.
Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
Improving and iterate on service support provision to the office.
Ensuring computers, printers and other peripherals are operational.
Providing support with hardware and software maintenance.
Basic hardware breakfix replacement
Hardware Inventory management
Managing system access, security, and spam/anti-virus controls
Customer site visits
Proactive trend analysis calls to the end user
Full JML process covering, Joiners, Movers and Leavers
Proactive room checks
End User Compute device management, including building devices.
Desk moves/ Desk complete set up
To fulfil additional / ad hoc duties as needed in order to meet the needs of the business.

What we are looking for:

Experience & Knowledge

Previous experience within an IT Support role.
Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.
Professional manner with a strong work ethic.
Good problem-solving skills, with a solution focused approach.
Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
Ability to multitask effectively during busy times and remain calm during stressful situations.
A team player who can work within a framework of procedure and policies.
Self-motivated and able to use initiative.
Knowledge and some experience of products within the Microsoft Office 365 suite.
Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
Able to learn quickly and work within a fast-paced environment.
Desire to learn and to undertake on-the-job training and continuous personal development.
Flexible and willing to work outside of the core hours if necessary.

Knowledge/experience of the following are required:

Active Directory, Exchange (both on-prem and O365),
VMware
MS Office standard
Apple hardware & OS (Mobiles/Mac’s)
HP Hardware
Multi Factor Auth setup (MS MFA, DUO)
MS Intune
Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
Windows 10/Windows 11 working knowledge
ITIL V3 or Above
Powershell

Knowledge/experience of the following are advantageous:

ServiceNow ITSM tool
VMware
CUCM
CCST or Networking skills

Special requirements

The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Apply Now

Refine Your Search

it application support analyst jobs

End User Support Analyst

Performance and Insight Analyst

Junior IT Analyst Support Specialist (London, UK)

Helpdesk Analyst

IT Technical Systems Analyst (Applications Team)

AML Compliance Analyst

Application Support Analyst (Nights)

Internship Programme 2027: Data Scientist and Analyst

IT Support Analyst

Graduate Actuarial Analyst

Governance, Risk & Compliance (GRC) Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services

IT Support Analyst

Information Security Analyst

Application Support Analyst

Fraud Prevention and Risk Analyst - Ecommerce IT

VacancyTitle: Business Analyst

Application Support Analyst

Digital Optimisation Analyst

Financial Markets Infrastructure Services - Technical Analyst

I want to receive the latest job alerts for it application support analyst

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