It application support analyst Work, Jobs in Horsham, England (with Salaries)

Junior Support Analyst
Eseye Ltd —Guildford
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Computer Science
- Computer networking
- In-person
- Annual leave
- Work from home
Quick apply
2d
ERP application & data support analyst
AerFin —Crawley
- Computer Science
- Engineering
- ERP systems
- Employee assistance programme
Quick apply
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills
Global Network Operations Analyst
Rentokil Initial Group —Crawley
- Hybrid work
- Maintenance
- Scripting
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
11d
Graduate Pricing Analyst
1st Central —Haywards Heath
- £33,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Senior IT Service Desk Analyst
Adur & Worthing Councils —Worthing
- £31,537 - £36,363 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- In-person
- Employee assistance programme
11d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
LGR Performance Data Analyst
Brighton & Hove City Council —Hove
- £41,177 - £44,253 a year
- Full-time
- Analysis skills
- Presentation skills
9d
Business Insights Analyst x 2
SmartestEnergy —Worthing
- £38,000 - £40,000 a year
- Hybrid work
- Presentation skills
- Travel
Quick apply
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Travel
Software Asset Analyst
Viridien —Crawley
- Full-time
- Oracle
- English
- Analysis skills
Identity Access Management Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Employee discount
Quick apply
2d
Identity Access Management Analyst
Legal & General Investment Management —Hove
- Analysis skills
- Analytics
- Employee discount
1d
SOC Analyst Level 2
GBA5 EntServ UK Limited —Farnborough
- Full-time
- Communication skills
11d
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
Application Support Engineer
Unily —Godalming
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- No degree
Quick apply
IT Support Analyst - Automation & AI
Cevitr Ltd —Farnborough
- £25,000 - £28,000 a year
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
1d
Commercial Data Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Salesforce
IT Support Analyst
The Orpheus Centre- SEN College —Godstone
- £27,250 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Data Analyst
London Borough of Sutton —Kingston upon Thames
- £38,256 - £46,968 a year
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
- Employee discount
9d

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it application support analyst jobs near horsham, england

Junior Support Analyst

Eseye Ltd
Guildford

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year
2 days ago

Benefits

Annual leave
Company pension
Work from home
Company events
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Computer Science
Incident management
Relational databases
Incident queue management
GCSE
Ticket management
Microsoft Office Suite
ISO 9001
Computer networking
Telecommunication
ISO 27001
Customer support
Communication skills
Help desk

Full job description

Job Title:

Junior Support Analyst

Salary:

£27,000 - £30,000 per annum (DOE) + 5% Company Bonus + 8% Quarterly Support Bonus

Location:

Guildford, Surrey (hybrid working: 3 days per week in the office)

Working hours:

37.5 hours per week. This role involves a rotating shift pattern to provide support for our global customer base. There is also the opportunity to join the on-call rota, which offers additional paid compensation on top of your annual salary.

Company & Role Overview:

At Eseye, we are on the cutting edge of IoT innovation, providing global cellular connectivity solutions that power millions of connected devices worldwide. Using advanced eSIM technology and access to 800+ networks across 190+ countries, we help businesses connect, manage and scale their IoT deployments seamlessly. We're seeking a motivated Junior Support Analyst to join our fast-growing technical team based at our Guildford office. In this role, you will be at the forefront of investigating technical issues, managing incidents through to resolution and working with teams across the business to keep our customers connected and supported.

This is an excellent opportunity for a recent graduate or someone with 1+ years’ experience eager to develop their career in a fast-paced technology-driven environment. If you enjoy problem-solving, have an interest in IoT and IT systems, and are excited to learn new technologies, this role offers a fantastic platform for growth.

This isn’t just a Support role - it could be a gateway into our wider business and has been for many of our previous Support Analysts. You’ll gain exposure across multiple functions and develop valuable commercial and operational experience. Many of the skills you’ll build here could open the door to future career paths such as Application Support, IoT Operations, Business Operations or Technical Consulting.

What you’ll be doing:

Take ownership of incidents reported from Eseye customers through our service desk interfaces and delivery to agreed SLAs.
Provide a level of technical triage and analysis for incidents reported from Eseye Customers through our service desk interfaces.
Work with technical, service delivery and customer success teams to ensure a successful resolution to customer incidents.
Responsible for escalation of incidents and managing through to the Level 2 support team.
Must ensure that all work is carried out in compliance with security and quality standards ISO27001 and ISO9001.
Responsible for maintaining an appropriate knowledge base, for the solutions to problems that will assist and support other Support team members.
Responsible for the monitoring of automated alerts and the implementation of appropriate mitigation and escalation.
Responsible for providing first line support for internal laptop/device issues and working with a third-party IT team to resolve issues.

What we are looking for:

Essential:

Degree-level qualification in Computer Science, Engineering or equivalent.
Some experience working in Technical Customer Services or Technical Systems Support.
An understanding of SLA management processes and ticket systems.
Experience working in technical support teams, ideally in a Telecoms or communications environment.
Working knowledge of fundamental networking concepts.
Good experience in MySQL (or equivalent) technologies and be capable of navigating and manipulating data within relational databases.
Experience with network packet analysis tools such as Wireshark or equivalent.
Excellent written and verbal communication skills, with an ability to articulate complex matters at the right level.
Strong user experience with key applications within the Microsoft Office suite especially Excel.
The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service.

Desired:

Knowledge of GSM/LTE cellular networks or working within a Mobile Network Operator Technical Services environment.
Experience in customer-facing positions.

Why choose this role?

This is a great opportunity to build your technical knowledge while working on a broad range of customer and internal support issues. You’ll have the chance to investigate real technical challenges, collaborate with different teams and develop your experience across networking, databases, incident management and customer support. If you’re proactive, technically curious and enjoy being the person who helps solve the problem, we’d love to hear from you.

Company Benefits

Annual salary review and career progression
Life insurance
Income protection
Access to private GP appointments and prescriptions
High street discount scheme
25 days annual leave
Birthday annual leave (1 day)
Free parking
Unlimited free Costa Coffee
On-site café

Job Types: Permanent, Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Life insurance
On-site parking
Referral programme
Work from home

Ability to commute/relocate:

Guildford GU2 7AF: reliably commute or plan to relocate before starting work (preferred)

Education:

GCSE or equivalent (preferred)

Experience:

IT Support: 1 year (preferred)
Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: Hybrid remote in Guildford GU2 7AF

Quick apply

Refine Your Search

it application support analyst jobs in horsham, england

Junior Support Analyst

ERP application & data support analyst

Service Desk Analyst

Global Network Operations Analyst

Graduate Pricing Analyst

Senior IT Service Desk Analyst

Application Support Analyst

LGR Performance Data Analyst

Business Insights Analyst x 2

2nd Line Technical Support Analyst

Software Asset Analyst

Identity Access Management Analyst

Identity Access Management Analyst

SOC Analyst Level 2

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Application Support Engineer

IT Support Analyst - Automation & AI

Commercial Data Analyst

IT Support Analyst

Data Analyst

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