Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.
Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. Our innovative products build trust and deliver value through exceptional experiences.
What do we do?
As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.
Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.
The Role:
This is an exciting opportunity to work alongside our technical team. You will be the primary technical resource responsible for the health and continuity of our on-premises and hosted LAMP stack systems. This is a purely operational role; cloud migration and greenfield architecture work generally sits outside scope.
This is a hands-on, keep-the-lights-on (KTL) contract role. You will own the day-to-day BAU operations of our legacy Linux/LAMP infrastructure, ensuring stability, availability and security while our permanent team focuses on cloud modernisation initiatives.
We are looking for a need someone who can make an immediate impact and step in at full pace and you will be expected to operate independently with minimal supervision from day one.
Key Functional Responsibilities:
· ay-to-day administration, monitoring and maintenance of Linux servers (CentOS/RHEL/Ubuntu) running LAMP stack workloads
· Management and performance tuning of MySQL/MariaDB databases, including backups, replication and query optimisation
· Apache/Nginx web server configuration, virtual host management, SSL certificate renewals and troubleshooting
· Ownership of the change management process for the legacy estate — planned maintenance, patching and emergency fixes
· Incident response and root cause analysis for platform issues, with clear post-incident documentation
· Proactive capacity and health monitoring using existing tools (CheckMK, Splunk); raising alerts and implementing remediations
· Ensuring security patch compliance across the estate in line with internal SLAs
· Code and configuration deployments to production and staging environments, following agreed change control procedures
· Producing and maintaining runbooks, SOPs and infrastructure documentation to a professional standard
· Handoff and knowledge transfer activities as required to support the permanent team
Required skills and qualifications:
Linux Administration
- Strong, demonstrable command-line Linux experience (CentOS, RHEL or Ubuntu — enterprise environments)
- Solid understanding of Linux internals: process management, networking, filesystems, user/group permissions
- Experience administering production LAMP stacks (Linux, Apache/Nginx, MySQL/MariaDB, PHP/Perl/Python)
- Apache and/or Nginx configuration including virtual hosts, rewrites, load balancing and SSL/TLS management
Database Administration
- Hands-on MySQL or MariaDB DBA experience in a production environment
- Database backup and restore procedures, replication setup and monitoring
- Performance analysis, slow query diagnosis and index optimisation
- Schema changes and data migrations with minimal downtime
Scripting & Automation
- Proficient in Bash scripting for automation, scheduling and alerting
- Working knowledge of at least one higher-level scripting language (Python or Perl)
- Experience with cron, system and other scheduling mechanisms
Operations & Process
- Experience working within formal ITIL-aligned change management processes
- Familiarity with monitoring platforms such as Nagios or CheckMK
- Strong documentation discipline — runbooks, post-mortems, change records
- Ability to triage and resolve incidents under pressure with clear stakeholder communication
Desirables:
- Experience with Puppet and/or Ansible for configuration management of legacy estate
- Familiarity with Git for configuration and script version control
- Exposure to Splunk or similar log aggregation/SIEM tooling
- Experience working within PCI-DSS or ISO 27001 regulated environments
- Prior experience as a contractor in a KTL/BAU capacity alongside a cloud migration programme
- Experience with MySQL upgrades
Our culture:
Our values sit at the heart of the culture at Eckoh:
We encourage and support everyone to grow with Eckoh
We challenge, listen, and are open minded to change and suggestions from others
As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients
We take personal_ ownership _to strive for excellence in whatever we do
We are welcoming, embrace diversity and respect each other in a spirit of true humanity
Our Vision:
We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.
Engagement Terms: This role is offered outside IR35 as a genuine business-to-business contract. The successful contractor will be engaged via their own limited company or an Eckoh-approved umbrella company.
Duration: Initial 6-month term, with strong expectation of extension subject to business need
Location: Hemel Hempstead office with hybrid flexibility (minimum 3 days/week on-site during onboarding)
Notice: 2 weeks from either party
Security: Candidates must be eligible to work in the UK and consent to background screening
Job Type: Fixed term contract
Pay: £320.00-£360.00 per day
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: Hybrid remote in Hemel Hempstead HP3 9HN
