About Edinburgh Urology Specialists
Edinburgh Urology Specialists is a leading group of Consultant Urological Surgeons
providing specialist private urological care across Edinburgh. We work closely with
leading private hospitals, including Spire Murrayfield Hospital and Nuffield Health
Edinburgh Hospital, to provide patients with high-quality, personalised care throughout
their treatment journey.
As our practice continues to grow, we are looking for an organised, professional and
approachable Patient Care Coordinator to join our team.
This is a varied and rewarding role at the heart of our service. You will work closely with
Consultant Surgeons, clinical teams, hospitals, insurers and patients to ensure that
every aspect of the patient journey is coordinated efficiently, professionally and with the
highest level of care.
The Role
As Patient Care Coordinator, you will take responsibility for coordinating patients from
initial referral through consultation, investigation, treatment and follow-up.
You will provide a combination of patient coordination, medical administration and
Consultant support, ensuring that clinics and surgical pathways run smoothly and that
patients receive a seamless, professional and reassuring experience at every stage.
The role would suit someone who enjoys working in a busy environment, is highly
organised, has excellent attention to detail and takes pride in delivering outstanding
patient service.
Key Responsibilities
Patient Coordination and Care Pathways
Coordinate patients throughout their treatment journey, from referral and initial
consultation through investigations, procedures and follow-up
Monitor patient pathways and waiting lists, ensuring actions and appointments
are followed up promptly
Process referrals from healthcare professionals and ensure relevant information
is available to the Consultant team
Prepare clinic lists and ensure patient notes, investigations, scans and results
are available ahead of appointments
Communicate with patients by telephone and email, providing clear, professional
and empathetic support throughout their care
Respond to patient queries efficiently, escalating clinical matters to the
appropriate Consultant or clinical team when required
Provide patients with clear information regarding appointments, investigations,
procedures and administrative arrangements
Consultant and Medical Administration
Manage Consultant diaries, clinic schedules and surgical bookings
Coordinate theatre and treatment room bookings with relevant clinical and
administrative teams
Prepare, format and distribute clinical letters, reports, referrals and other
correspondence
Maintain accurate and up-to-date patient records and electronic medical records.
Ensure correspondence, results and other relevant documentation are appropriately
recorded and followed up
Provide effective administrative and secretarial support to Consultants and wider
healthcare teams
Liaise with hospitals, clinics, GPs and other healthcare professionals to coordinate
patient care
Assist with the preparation and organisation of Consultants’ clinics, meetings and other
clinical activities
Private Healthcare and Insurer Liaison
Occasional liaison with private medical insurers regarding patient authorisations,
treatment arrangements and related administration
Support the administration of self-pay and insured patient pathways when necessary
Assist with billing and invoicing processes
Ensure relevant financial and administrative information is accurately recorded and
communicated
Liaise with patients regarding estimates, authorisations and other non-clinical aspects of
their treatment where required
General Administration
Maintain a high standard of confidentiality when handling sensitive patient information
Ensure all records and documentation are accurate, complete and maintained in
accordance with relevant data protection and confidentiality requirements
Use electronic patient record and practice management systems efficiently and
accurately
Prioritise and manage competing demands effectively in a busy clinical environment
Contribute to the development and improvement of administrative processes as the
practice continues to grow
Work collaboratively with colleagues and provide support across the practice when
required
About You
We are looking for someone who is professional, organised, approachable and
genuinely committed to providing an excellent patient experience.
You will ideally have:
Previous experience in medical administration, medical secretarial work, patient
coordination or a similar healthcare environment (audio typing not required)
Excellent organisational and time-management skills with the ability to manage multiple
priorities
Strong written and verbal communication skills
Excellent attention to detail and a high level of accuracy
Strong IT skills, including Microsoft Office applications, Zoom, Google Workspace
Confidence communicating with patients, Consultants, GPs, hospitals and other
healthcare professionals
The ability to work independently, use initiative and prioritise workload effectively
A calm, professional and empathetic approach when dealing with patients, including
those who may be anxious or distressed
A strong understanding of confidentiality and the importance of handling sensitive
information appropriately
A positive, flexible and team-oriented approach
Experience of private healthcare, medical terminology (urology), electronic patient
record systems and private medical insurance processes would be advantageous, but is
not essential as in-house training will be provided.
We are particularly interested in candidates who can demonstrate excellent transferable
administrative, organisational and customer-service skills and who are keen to develop
their knowledge of specialist private healthcare.
What We Offer
£16.20 per hour (£31,590 per annum based on 37.5 hours per week)
Monday to Friday, office hours 08:00 – 16:00
Hybrid working, subject to service requirements
Annual performance-related bonus
Contributory pension scheme
Annual leave allowance
Job-sharing opportunities may be considered for suitable candidates
A supportive and professional working environment
The opportunity to work closely with leading Consultant Urological Surgeons
A varied specialist role combining patient coordination, medical administration and
Consultant support
The opportunity to develop your knowledge and experience within a growing private
healthcare practice
Why Join Us?
This is an opportunity to become an integral member of a growing specialist healthcare
team where your organisation skills, communication and attention to detail will directly
contribute to the patient experience.
You will work closely with experienced Consultant Surgeons and healthcare
professionals while developing valuable experience across patient coordination, medical
administration and private healthcare.
If you are looking for a role where no two days are quite the same, where you can make
a genuine difference to patients, and where professionalism and excellent service are
valued, we would love to hear from you.
Pay: From £16.20 per hour
Expected hours: 37.5 per week
Work Location: Hybrid remote in Edinburgh EH11 3UY
