Norwegian speaking customer service Work, Jobs (with Salaries)

Customer Support Adviser (Norwegian speaking)
Ventures Lab —London
- Weekend availability
- Hybrid work
- CRM software
- English
- Data entry
- Annual leave
Quick apply
2d
Norwegian Speaking- Customer Service Account Manager
EBSCO —North London
- Full-time
- Data analysis skills
- English
- Analysis skills
Swedish Speaking Operations Coordinator
International SOS —Croydon
- £29,000 a year
- English
- Organisational skills
- Life insurance
Lead Account Executive(Swedish/Finnish/Danish/Norwegian speaking)
Freshworks —London
- Full-time
- Hybrid work
- Business development
- Travel
Quick apply
Freelance Graphic Designer (Norwegian / Danish)
Wordbank —London
- £105 a day
- 8 hour shift
- Remote
Quick apply
Danish Speaking Operations Coordinator
International SOS —Croydon
- £29,000 a year
- English
- Organisational skills
- Life insurance
Regional Trainer (Northern Europe)
Sonos, Inc —London
- Full-time
- Microsoft Powerpoint
- Public speaking
- English
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CS Team Manager (Norwegian)
Amazon EU SARL (UK Branch) - D67 —Remote
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- Remote
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- English
- Leadership

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Customer Support Adviser (Norwegian speaking)

Ventures Lab -
London

Quick apply

Job details

Full-time
2 days ago

Benefits

Annual leave

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Norwegian
Internal department liaison
English
Data entry
Organisational skills
Customer interaction
Multidisciplinary collaboration
Communication skills
Negotiation

Full job description

We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.

Main Duties and Responsibilities:

Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation
Maximise any revenue-generating opportunities identified
Accurate data input
Manage your own time in line with resource planners
Dealing directly with colleagues around the business to obtain missing information
Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role
Manage the escalation process for customer resolution with empathy
Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto and Paysafe)
Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
Working closely with the VIP, Marketing and Risk/Payments department
Crediting bonuses & Free spins
Actively engaging customers in the view to increase player activity
Providing the necessary support for the creation, implementation and continuity of the processes required for the Information Security Management System. Fulfilling all the duties assigned by the CEO and his managers within the scope of the requirements and responsibility areas of the job and workplace

Requirements:

Previous experience in a customer support or similar customer-facing role is preferred.
Must be fluent verbal and written communication skills in Norwegian and English,
Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and levels of technical expertise.
Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and provide appropriate solutions.
Proficiency in using customer support software, CRM systems, and other relevant tools.
Adaptability and flexibility to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
Strong organizational skills and attention to detail, ensuring accurate documentation and follow-up.
Ability to work independently as well as collaboratively in a team-oriented environment.
Availability to work on a flexible schedule, including weekends and holidays if required.
A positive attitude, patience, and a genuine desire to assist customers.

The Shift schedule for this position is as follows:

Working Days: Monday to Sunday
Shifts: 07:00 - 23:00 GMT+1 (split between Morning and Afternoon shifts)

Our Offer:

Competitive salary synonymous with skills and experience
Performance and bonus structure dependent on achievement of set targets and personal performance
B2B Consultancy agreement for remote agreement with 25 days PTO

Quick apply

Refine Your Search

norwegian speaking customer service jobs

Customer Support Adviser (Norwegian speaking)

Norwegian Speaking- Customer Service Account Manager

Swedish Speaking Operations Coordinator

Lead Account Executive(Swedish/Finnish/Danish/Norwegian speaking)

Freelance Graphic Designer (Norwegian / Danish)

Danish Speaking Operations Coordinator

Regional Trainer (Northern Europe)

CS Team Manager (Norwegian)

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