Outbound customer service advisor Work, Jobs (with Salaries)

OPG Helpline Inbound Advisor - Contact Centre
Office of the Public Guardian —Nottingham
- £25,582 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
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Customer Service Advisor (Part-time)
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Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
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Olleco —Newport
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apetito —Stourbridge
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Capita —Remote
- £25,155 a year
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Allied Vehicles —Glasgow
- £0.01 a year
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Customer Services Advisor - Maternity Cover
Fortnum & Mason —London
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Yorkshire Building Society —Peterborough
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Customer Experience & Retentions Advisor
WeBuyAnyPhone.com —Fareham
- Up to £31,000 a year
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Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
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Customer Service Advisor NHS
Foundever —Motherwell
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Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
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OPG Helpline Inbound Advisor - Contact Centre

Office of the Public Guardian -
Nottingham

Apply Now

Job details

Permanent | Part-time | Full-time
£25,582 a year
1 hour ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Presentation skills
Communication skills

Full job description

Details

Reference number

473958

Salary

£25,582

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Type of role

Contact Centre

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

These positions are based at Nottingham OPG, Nottingham, NG2 1AR

About the job

Job summary

Please refer to Job Description

Job description

Minimum 25 hours with First two weeks of classroom training at 37 hours.

Role: OPG Helpline Inbound Advisor Contact Centre

Business: Office of Public Guardian (OPG)

Location: Nottingham

Grade: AO

Salary: £25,582

Contract Type: Permanent

Minimum Hours: Full & Part Time Working - 25 Hours

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

As a Contact Centre Advisor, youll act as the first point of contact on our helpline, supporting callers who need guidance with applying for or using a Lasting Power of Attorney (LPA). Youll also assist with queries about registering and using an Enduring Power of Attorney (EPA). Your role is to provide impartial, general advice listening carefully, understanding each callers situation, and giving clear, accurate information to help them navigate the registration process and use powers of attorney confidently. This is strictly an inbound support role and does not involve any sales or outbound calling.

Duties and Responsibilities

Respond to inbound calls, offering clear and accurate guidance on OPG services.
Provide excellent customer service with empathy and professionalism.
Escalate complex queries to specialist teams when needed.
Keep accurate records and update information on our systems.
Work collaboratively with colleagues to improve processes and enhance the customer experience.
Take ownership of your learning and development, supported by your manager.

Agreed Expectations

The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

Youll receive 6 weeks of comprehensive training at our Nottingham office which will be full time (37 hours a week), followed by a further 2-month period of work-based training. After this, youll work in-office at least 2 days per week (subject to government guidance).

Why Join Us?

Make a real difference by helping people during important life decisions.
Be part of a supportive, inclusive team.
Access development opportunities and flexible working options.

Skills & Qualifications

Essential Skills

Experience in a customer service environment, either telephony‑based or face‑to‑face.
Strong communication skills both verbal and written.
Ability to make informed decisions based on evidence.
Competence with Microsoft Office tools (Word, Excel, Outlook, Teams).

Application process

This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 500 words in support of your application based on essential and desirable skills.

Should a large number of applications be received, an initial sift may be undertaken using the lead criteria.

Experience in a customer service environment, either telephony‑based or face‑to‑face.

Interview Process

questions on:

Strengths relevant to the role
Your Experience of telephony-based customer service role and suitability for the role

All interviews will be held remotely via MS Teams.

Feedback will only be provided if you attend an interview.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £25,582, Office of the Public Guardian contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Access to learning and development
A working environment that supports a range of flexible working options to enhance your work life balance
A working culture which encourages inclusion and diversity
A Civil Service pension with an average employer contribution of 27%
Annual Leave
Public Holidays
Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : SSCL Recruitment Enquiries Team
Email : [email protected]
Telephone : 0345 241 5359

Recruitment team

Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/20514?entityId=20514

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information