Proactive problem manager telecoms Work, Jobs (with Salaries)

Service Delivery Manager
Digital Space —Newark-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Associate Principal - Telecom
TEECOM —Remote
- £85,000 - £105,000 a year
- Full-time
- AutoCAD
- PMP
- Engineering
- Profit sharing
- Annual leave
Quick apply
AIS/GIS Operations Manager
OCU —Neath
- Full-time
- Microsoft Office
- Continuous improvement
- Leadership
Quick apply
7d
Technical Delivery Manager - Telematics
Radius Limited —Crewe
- Full-time
- Management
- Software development
- Café
- Employee assistance programme
Quick apply
Project Manager - Telecoms & Software
Metricell Limited —Horsham
- £30,000 - £40,000 a year
- Full-time
- English
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
8h
Service Manager
Freedom Fibre —Manchester
- Hybrid work
- Computer literacy
- Microsoft Office
- Communication skills
Senior Internal Communications Manager
Liberty Global —London
- Full-time
- Analysis skills
- Annual leave
Senior Delivery Manager
Boldyn Networks —London
- Full-time
- PMP
- Engineering
- Bachelor's degree
SaaS Account Manager - EMEA
Tyk Technologies —London
- Full-time
- Remote
- APIs
- Communication skills
- Annual leave
Quick apply
Delivery Manager
Boldyn Networks —London
- Weekend availability
- Engineering
- Bachelor's degree
- Construction
Implementation Manager, EU
Gigs —London
- £120,000 - £160,000 a year
- Spanish
- Project management
- Product management
1h
Engineering Manager
MAPP —London
- £70,000 - £75,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Poling Surveyor
LJM Communications LTD —Bury St. Edmunds
- £140 - £220 a day
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Telesales Manager
BOLTWHIZ LIMITED —Dunfermline
- £30,000 - £35,000 a year
- Full-time
- Sales
- Analysis skills
- In-person
Quick apply
8d
Sales Manager - Telecom Data Center Solutions
Delta Electronics —Hemel Hempstead
- Full-time
- CRM software
- Engineering
- English
Quick apply
Change Management Coordinator (On-Site)
Transaction Network Services —Sheffield
- Full-time
- English
- IT
- Financial services
Provisioning Manager - Enterprise Markets
Gamma —Glasgow
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
Quick apply
Technical Resolution Manager
Vertiv —Bedford
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Embedded Security Project Manager - Northern Europe
Securitas —London
- Remote
- AutoCAD
- Travel
HELPDESK TEAM LEADER/MEMBER
Riviera Networks —Wickford North
- £26,000 - £36,000 a year
- Full-time
- CRM software
- Azure
- Management
Quick apply
7d

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Service Delivery Manager

Digital Space -
Newark-on-Trent

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Driving Licence
Incident management
ITIL
Relationship management
Telecommunication
IT
Communication skills

Full job description

Service Delivery Manager

Digital Space | Newark, Nottinghamshire | Full-Time | Office-Based or Hybrid

Are you an experienced Service Delivery professional with a passion for driving service excellence and building strong customer relationships? Digital Space is seeking a proactive and results-driven Service Delivery Manager to lead service performance, customer engagement, and continual improvement for our key clients.

About Digital Space

Digital Space is a leading UK-based provider of secure, connected cloud, connectivity, and managed IT services. We help mid-market and enterprise organisations across the public and private sectors transform through tailored digital solutions. Based at our Newark headquarters, we operate our own network operations centre and data centre, ensuring resilient, high-performance service delivery.

The Role

Be the trusted partner of the customer in all operational aspects of service delivery from order validation through to support. As part of the customer assigned team (with the Account Manager) ensure that customers are supported fully so that they see Digital Space as a partner.

Key Responsibilities:

Service Excellence: Own service performance, driving continuous improvement to enhance customer satisfaction and meet SLAs/KPIs.
Incident & Problem Management: Coordinate major incidents, lead reviews, resolve root causes, and manage escalations with confidence.
Customer Relationship Management: Build trusted client relationships, lead service reviews, and align delivery with customer goals.
Reporting & Insights: Deliver clear, data-driven reporting with actionable recommendations and risk management.
Service Improvement & Strategy: Own and execute continual improvement plans, identifying optimisation and innovation opportunities.
Governance & Process: Ensure strong ITSM process adherence (incident, problem, change) aligned to best practice.
Commercial Awareness: Support contract delivery, manage chargeable work, and identify growth opportunities.
Collaboration & Communication: Act as the central link between customers, technical teams, and stakeholders, translating complex ideas clearly.

What We’re Looking For

Experience & Skills

Proven background in Service Delivery or Service Relationship Management within managed services, IT, or telecoms environments
Experience supporting enterprise or multi-site customers and managing multiple accounts in fast-paced settings
Strong track record leading cross-functional and virtual teams to deliver service outcomes
Hands-on experience with major incident management, escalations, and service recovery
Demonstrated success driving Continual Service Improvement (CSI) with measurable results
Solid commercial awareness, including SLAs, contracts, and identifying growth opportunities
ITIL (v3 or v4) certified with strong knowledge of ITSM best practices
Excellent analytical, reporting, communication, and stakeholder management skills
Confident decision-maker with strong problem-solving ability in high-pressure environments

Behaviour & Approach

Customer-focused, proactive, and results-driven with strong ownership and accountability
Resilient and adaptable, able to perform under pressure and manage changing priorities
Collaborative and influential, building trusted relationships across all levels
Continuous improvement mindset with a focus on delivering value and innovation

Other Requirements

Full UK driving licence
Willingness to travel across the UK and work flexibly, including occasional unsocial hours and overnight stays

Why Join Us?

We are committed to helping you grow into a high-performing sales professional.

Salary: £50,000 - £55,000
Training: Ongoing training and professional development to sharpen your skills
Culture: A supportive, collaborative, and rewarding team environment

Pay: £50,000.00-£55,000.00 per year

Benefits:

Additional leave
Company pension
Cycle to work scheme
Employee discount
Free parking
Referral programme

Application question(s):

Please let us know any dates that you are available for interview
What is your notice Period?
What are your salary Expectations?
Please tell us why you would like to work for Digital Space?
Please advise your Right to Work in the UK status?
Please advise your current working location? and if you are comfortable with the working location illustrated?
Additional Requirements

We are committed to ensuring that the organisation removes any unnecessary barriers to the employment of any individual. We recognise that in order to enable all individuals to compete on equal terms, some people may have additional requirements. If you are subsequently invited for an interview, are there any adjustments required to the recruitment process which would assist you? If so, please give details.

Declaration

By submitting this application, I confirm that the information given in this application is, to the best of my knowledge, correct. I understand that any offer is subject to receipt of satisfactory references, my right to work in the UK and completion of a BPSS/DBS check. I fully understand that if subsequently any information given is found to be false or misleading, the company reserves the right to withdraw its offer of employment or cancel any agreement made. I understand that if this is discovered at a later date, I may be dismissed.

Work Location: Hybrid remote in Newark-on-Trent

Quick apply

Refine Your Search

proactive problem manager telecoms jobs

Service Delivery Manager

Associate Principal - Telecom

AIS/GIS Operations Manager

Technical Delivery Manager - Telematics

Project Manager - Telecoms & Software

Service Manager

Senior Internal Communications Manager

Senior Delivery Manager

SaaS Account Manager - EMEA

Delivery Manager

Implementation Manager, EU

Engineering Manager

Poling Surveyor

Telesales Manager

Sales Manager - Telecom Data Center Solutions

Change Management Coordinator (On-Site)

Provisioning Manager - Enterprise Markets

Technical Resolution Manager

Embedded Security Project Manager - Northern Europe

HELPDESK TEAM LEADER/MEMBER

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