Overview:
At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities:
JOB OVERVIEW
Please note: We are interested in applications from candidates who are able to work in a hybrid role. Based out at either our London or Halifax Office, depending on where you reside.
The Centre of Excellence (CofE) Regional Meetings & Events Programme Manager is responsible for supporting the successful delivery, governance, adoption, and continuous improvement of a global clients Meetings & Events programme.
Acting as a central point of coordination between internal stakeholders, meeting planners, programme leadership, and suppliers, the role ensures adherence to programme policies, operating procedures, technology platforms, and data governance requirements.
The CoE Regional Meetings & Events Programme Manager will oversee programme administration, user support, training, reporting, compliance monitoring, stakeholder engagement, and continuous improvement initiatives across multiple regions, supporting the organisation's global Meetings & Events strategy and operating model.
RESPONSIBILITIES
Meetings & Events Programme Support & Governance
- Support the day-to-day administration and operation of the global Meetings & Events programme
- Partner with programme leadership and key stakeholders to ensure successful programme execution[EW2.1] and adoption
- Support governance activities, stakeholder engagement, issue resolution, and escalation management.
- Assist with programme communications and change initiatives
- Support implementation and enhancement of Meetings & Events operating processes and standards
M&E Technology Administration & User Support
- Provide first-line support to meeting requestors, meeting planners, and programme stakeholders
- Administer and support Meetings & Events technology platforms, including Cvent and future approved solutions
- Assist users with Meeting Request Form (MRF) submissions, platform navigation, and system utilisation
- Troubleshoot system issues and coordinate escalation to technical teams where required
- Maintain user access, system configurations, and platform documentation
Training & Change Management
- Deliver onboarding and training programmes for stakeholders, meeting planners, and end users
- Develop and maintain training materials, process documentation, user guides, and best practice resources
- Support programme adoption and change management initiatives
- Promote awareness and understanding of programme requirements, processes, and tools
Compliance Monitoring & Policy Support
- Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures
- Track compliance with preferred supplier programmes and approved sourcing processes
- Identify, document, and escalate policy exceptions and non-compliance trends
- Support governance reviews and compliance reporting activities
Supplier Programme Management
- Promote adoption of preferred suppliers and approved sourcing channels
- Monitor supplier utilisation, performance and compliance trends
- Identify opportunities to increase programme adoption and supplier optimisation
- Support supplier performance reviews and reporting
Data Management, Reporting & Analytics
- Ensure accurate data capture and data integrity within Meetings & Events technology platforms
- Produce operational, management, compliance, and adoption reports
- Provide analysis of programme performance and identify trends, risks, and improvement opportunities
- Support KPI tracking and programme performance measurement
- Provide recommendations to improve programme effectiveness and user adoption
Key Deliverables
- End-user support services
- Training sessions and onboarding programmes
- User guides, process documentation, and knowledge articles
- Monthly operational and management reporting
- Compliance and governance reporting
- Adoption and utilisation reporting
- Preferred supplier programme reporting
- Quarterly service reviews
- Continuous improvement recommendations and action plans
Qualifications:
REQUIREMENTS
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7–10+ years in Meetings & Events operations
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Experience supporting global Meetings & Events programme
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Experience in driving organisational change, user adoption and stakeholder engagement within Global programmes, driving change and adoption
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Strong knowledge of Meetings & Events governance, sourcing, compliance, and operational processes.
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Experience in training, stakeholder engagement, and support models
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Experience working in collaborative environments, building and influencing strong relationships with internal and external stakeholders across regions, cultures, and functions.
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Strong analytical and problem-solving skills with the ability to generate actionable insights.
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Excellent verbal and written communication skills
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Identify, manage, and escalate programme risks and compliance issues, ensuring adherence to contractual obligations, policies, processes, and governance standards
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Project management experience with the ability to prioritise tasks, meet deadlines, and competing priorities effectively
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Proven experience in fostering an inclusive work environment and promoting team success.
PAY AND BENEFITS
Our benefit offerings include Group Pension scheme, 25 days annual leave entitlement plus 8 bank holidays (increses with length of service), Private health and dental care, Life insurance with Employee Assistance Programmes, counselling and well-being services, Group Income Protection and Perkbox (staff discount platform).
If Hybrid/Onsite:
The salary range allocated to this role has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.
This role is also eligible for a 5% discretionary bonus programme based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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