We are currently recruiting for a new Service Advisor to work with us at our Kia store in Dunfermline.
Benefits:
- Colleague Referral Bonus - £750 by referring a friend or family to work at F&T
- Vehicle Introduction Bonus - £100 by referring a friend or family member to purchase a car from any of our stores
- PC Literate & all system training provided
- F&T Inter group and Kia manufacturer training.
- Car benefit scheme
- Store discount
- Family run company
- Top-notch teammates
Hours
Full Time: Monday - Thursday 8am - 5.30pm, Friday 8am - 5.00pm
Company Overview
Flear & Thomson Ltd is a leading Kia dealer with locations in Dunfermline, Perth, and Stirling. Recognized among the top 3% of Kia dealers globally, we pride ourselves on delivering and maintaining a fantastic experience for all our customers .
About the role
Our Service Advisors will be the primary point of contact for customers seeking aftersales services. We are looking for a someone who is a natural communicator.
This customer-facing role will be a great fit for someone who's already worked in a customer service position. Your expertise will contribute significantly to our commitment to exceptional customer service and satisfaction.
Day-to-day responsibilities
- Act as the first point of contact for customers inquiring about service and repairs in a efficient and professional manner.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Manage service bookings digitally and ensure timely follow-up with customers regarding their vehicle status.
- Upsell additional services and products to enhance customer satisfaction and increase revenue.
- Maintain accurate records of customer interactions and service transactions.
- Analyze customer feedback to improve service delivery and address any concerns.
Skill Requirements
- Proven experience in a customer-facing role.
- Demonstrate computer literacy and knowledge of IT systems
- Strong communication and influencing skills with the ability to engage effectively with diverse customers.
- Strong organisational skills to schedule incoming work effectively, helping maintain the requirements of our customers and the capacity of our workshop.
- Excellent phone and digital etiquette and professionalism in all customer interactions.
- Good basic data entry and core administration skills with attention to detail.
If you are passionate about delivering outstanding customer service in the automotive industry, we invite you to apply today and become part of our award-winning team at Flear & Thomson Ltd!
Job Types: Full-time, Permanent
Pay: From £30,442.00 per year
Benefits:
- Employee discount
- Referral programme
Experience:
- Customer Service or Sales: 2 years (required)
- Automotive Service Advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
