Senior customer experience manager. Work, Jobs (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Senior Customer Success Manager
Blackboard —Remote
- Full-time
- Remote
- Up to 50% travel
- Salesforce
- English
Senior Manager, Customer Success Operations
Cubic Corporation —Remote
- Full-time
- Remote
- Bachelor's degree
- Business
- Leadership
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Customer Success Consultant - Hospitality
Frontline Performance Group —Remote
- £43,000 - £45,000 a year
- Full-time
- Hospitality
- Hotel
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Senior Customer Success Manager (APAC)
LoyaltyLion —Remote
- Remote
- English
- Communication skills
9d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
UK Senior Key Account Manager
Guardant Health —Remote
- £102,000 - £127,500 a year
- Full-time
- Sales
- Salesforce
- Microsoft Office
Senior Product & Customer Insights Manager, Customer Experience and Business Trends
Amazon UK Services Ltd. —London
- Full-time
- Business development
- Bachelor's degree
- Business
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Customer Success Manager - Full Time
Lief —Remote
- £30,000 a year
- Full-time
- Remote
- Marketing
- Mentoring
- Business
Customer Experience and Insight Manager
Scottish Power —Glasgow
- £55,200 - £69,000 a year
- Customer service
- Annual leave
- Employee discount
VP Customer Success
Energy Exemplar —Remote
- Remote
- Business development
- Analysis skills
- Bachelor's degree
Senior Customer Success Manager
Clio —London
- £11,400 - £15,400 a year
- Full-time
- IT
- Communication skills
- Life insurance
Senior Customer Success Manager
Nodes & Links —London
- Remote
- Communication skills
Senior Customer Success Manager
Freshworks —London
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Full-time
£60,000 a year

Qualifications

Power BI
Team management

Full job description

Hybrid

Newbury

Customer Service & Operations

Full Time

Closing on: Aug 7 2026

circa £60,000 plus car (£5,100) and bonus

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. Managing a team of two, you'll work closely with colleagues, suppliers and stakeholders across multiple locations to drive progress and deliver results.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative – with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

What makes working here different?

At Novuna, you’ll find a supportive, inclusive culture where people are encouraged to be themselves and do their best work. We offer real opportunities to learn and grow, the freedom to make a difference, and the time and trust you need to shine — all while being part of a business that genuinely cares about its people and its impact.

Ready to apply?

Step 1:

Apply for the role via careers.novuna.co.uk

Step 2:

If you match the role criteria we'll contact you for a telephone interview.

Step 3:

We’ll carry out a face to face or online interview (and we may request a second interview if the role you're applying for is a more specialist role).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Apply Now

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