Service advisor Work, Jobs (with Salaries)

Temporary Customer Service Advisor
The Diamond Store.co.uk —Remote
- Up to £12.71 an hour
- Temporary
- Remote
- Microsoft Word
- Communication skills
- Work from home
- Employee discount
Quick apply
3h
Customer Service Advisor Cardiff
HM Revenue and Customs —Cardiff
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
3d
Customer Service and Sales Advisor
Andorra Resorts —Remote
- From £12.71 an hour
- Weekend availability
- Remote
- Spanish
- Computer literacy
- Travel
Quick apply
14d
Service Advisor
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Data entry
- SharePoint
11d
Service Advisor
Arnold Clark —Edinburgh
- £30,500 - £42,500 a year
- Computer literacy
- Data entry
- Organisational skills
- Employee discount
Quick apply
14d
Customer Service Advisor
Experian —Nottingham
- Full-time
- Annual leave
Quick apply
12d
Customer Service Advisor
Capita —Glasgow
- From £28,267.20 a year
- Full-time
- Hybrid work
- Employee discount
10d
Customer Service Advisor
TrustFord —Glasgow
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
Service Advisor
Volvo Car UK —Llanfairpwllgwyngyll
- £29,000 - £31,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
5d
Customer Service Advisor - East Kilbride
HM Revenue and Customs —East Kilbride
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
3d
Service Advisor
Hawco Group —Inverness
- Up to £35,000 a year
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
12d
Customer Service Advisor
Royal Bank of Canada —Edinburgh
- Full-time
- Microsoft Word
- Communication skills
5d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Communication skills
- Banking
Customer Service Advisor
Office for National Statistics —Newport
- £25,501 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
Customer Service Advisor
EE —Cardiff
- £26,116 - £26,738 a year
13d
Customer Service Advisor
Yorkshire Building Society —Nottingham
- £24,500 a year
14d
Service Advisor
Mercedes Benz of Epsom —Epsom
- Up to £43,000 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
- Life insurance
Quick apply
8h
Service Advisor
Park's Motor Group —Ayrshire
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee discount
- Life insurance
Quick apply

I want to receive the latest job alerts for service advisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service advisor jobs near

Customer Service Representative jobs in Remote

Customer Service Representative jobs in Cardiff

Customer Service Representative jobs in Glasgow

Customer Service Representative jobs in Nottingham

Service Advisor jobs in Epsom

Service Advisor jobs in Nottingham

Customer Service Representative jobs in Edinburgh

Service Advisor jobs in Inverness

Service Advisor jobs in Edinburgh

Service Advisor jobs in Ayrshire

Fully Remote Civil Service jobs in London

Disclosure Barring Service Dbs jobs in Liverpool

Customer Service Representative jobs in Manchester

Customer Service Representative jobs in Birtley

Customer Service Representative jobs in Birmingham

Customer Service Representative jobs in Chichester

Remote Amazon Customer Support jobs in London

Library Service jobs in North East Region

Customer Service Representative jobs in Dartford

Customer Service Representative jobs in Chorley

Temporary Customer Service Advisor

The Diamond Store.co.uk
Remote

Quick apply

Job details

Temporary | Part-time | Seasonal | Full-time | Fixed term contract
Up to £12.71 an hour
3 hours ago

Benefits

Work from home
Employee discount

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Personal upselling recommendations
Client engagement
Complaint handling
Customer interaction
Fraud prevention and detection
Outbound calling
Communication skills
Add-on sales

Full job description

Company Overview

The Diamond is one of the UK’s largest online jewellers, boasting over 150,000 satisfied customers and more than 14 years of experience in selling jewellery online. We are proud of our exceptional customer service and our high ratings on Trustpilot, which reflect our commitment to creating memorable experiences for our customers.

We’re looking for passionate and driven individuals to join our growing Customer Service Team at The Diamond Store. As a remote advisor, you’ll play a vital role in delivering exceptional service and driving sales across our beautiful jewellery collections.

Below are the available shift patterns we are hiring for:

Contract 4 - Tier 1: Customer Service Advisor - 30 Hours P/W on Mon - Fri 12pm-6pm

Contract 8 - Tier 2: Senior Customer Service Advisor - 40 Hours P/W on Mon, Tues, Thurs, Fri 2pm - 10pm & Sat 1pm- 9pm

Contract 9 - Tier 2: Senior Customer Service Advisor - 40 Hours P/W on Mon, Tues, Wed, Fri 2pm - 10pm and Sun 10am - 6pm

About the Role: In this fast-paced and rewarding position, you will interact with customers via email, live chat, and telephone. Your mission will be to guide each customer through their shopping journey, offering expert advice and personalised recommendations to help them find the perfect piece of jewellery, while ensuring a smooth and professional experience throughout.

Key Responsibilities:

Respond to customer inquiries via live chat, email, and phone in a prompt, professional, and friendly manner
Promote and recommend our wide range of jewellery based on individual customer needs and preferences
Use effective sales techniques including upselling, link selling, and cross-selling to maximise sales
De-escalate complaints calmly and efficiently, aiming to resolve issues and prevent order cancellations
Take ownership of inbound and outbound calls, as well as live chats, building rapport and trust with every customer interaction
Perform fraud checks in line with company policy to ensure secure transactions
Handle escalations appropriately and communicate clearly with management when necessary
Take full responsibility for managing your daily customer board, ensuring no queries are left unresolved
Proactively chase outstanding orders with both customers and our (OBR) team, meeting time-sensitive deadlines
Support the after-sales process to maintain customer satisfaction and loyalty
Meet and exceed personal and team sales targets and KPIs

Requirements:

Previous experience in retail or a sales-focused customer service role is essential
Strong ability to de-escalate complaints and retain customer confidence
Excellent communication skills, both written and verbal
Confident, clear, and professional telephone manner
Comfortable with learning new systems and software; familiarity with LiveChat, Outlook, and Microsoft Teams is a plus
A quiet, distraction-free home working environment with a reliable internet connection
Access to your own laptop or desktop computer (equipment not provided)
Flexibility to work evenings, weekends, and overtime during peak periods

Available Contracts & Shift Patterns: We have 3 remote positions available:

We currently have varied contracts available, with hours spread across our opening times:
Monday to Friday, 7am – 10pm and Saturday & Sunday, 10am – 9pm.

Shift patterns are pre-set and not rotational. If you have any questions about the shifts, please get in touch before applying.

Please refrain from using our customer service email for recruitment-related queries, as this impacts the team’s KPIs. We kindly request that you direct any questions via Indeed, where our recruitment team will be able to respond directly.

Below are the available shift patterns we are hiring for:

Contract 4 - Tier 1: Customer Service Advisor - 30 Hours P/W on Mon - Fri 12pm-6pm

Contract 8 - Tier 2: Senior Customer Service Advisor - 40 Hours P/W on Mon, Tues, Thurs, Fri 2pm - 10pm & Sat 1pm- 9pm

Contract 9 - Tier 2: Senior Customer Service Advisor - 40 Hours P/W on Mon, Tues, Wed, Fri 2pm - 10pm and Sun 10am - 6pm

Application Process: To apply, please send your CV along with a cover letter stating which contract and shift pattern(s) you are interested in. Full training will be provided to ensure you have the tools and knowledge to succeed in your role.

Please note training will be conducted as a group during the hours of 9am - 5pm, during October 2026, before being moved to your agreed shift pattern once training has been completed.

Join us and help our customers celebrate life’s most special moments with stunning jewellery and five-star service.

Pay: Up to £12.71 per hour

Benefits:

Employee discount
Work from home

Application question(s):

If you have live chat, telephone and email customer service in a fast paced environment. Please use this box to list the examples?
This role is fully remote, so a suitable home working environment and a reliable internet connection are essential. Do you have a quiet, dedicated workspace and stable internet access to support remote working? Please also tell us about any previous experience you have with remote working.
Please indicate which temporary contract(s) you are most interested in, using the contract number listed in the job description
Training will begin in October 2026 and will take place in a group setting between 9am – 5pm. You will be scheduled for training during these hours, for the hours outlined in your chosen contract. A full training schedule with your allocated times will be provided in advance. Your regular shift pattern will begin in October, or once training has been completed. Will you be able to attend the training?

Experience:

Telephone Customer Service : 3 years (required)
Live Chat: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

Refine Your Search

service advisor jobs

Temporary Customer Service Advisor

Customer Service Advisor Cardiff

Customer Service and Sales Advisor

Service Advisor

Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Service Advisor

Customer Service Advisor - East Kilbride

Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Service Advisor

Service Advisor

Customer Service Advisor

I want to receive the latest job alerts for service advisor

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected