Role: 2nd Line Support Engineer
This role is working at the office based near Bromley/Beckenham.
Reports to: Service Desk Manager
An opportunity has arisen for a Technical Support engineer to join an expanding team, and develop their career in a forward thinking, growing and progressive Managed Service Provider (MSP), who are providing Cloud technology, Hosted services, on site and Remote support provision, consultancy, and support services to their customers.
The ideal candidate will have worked in a fast paced, busy customer facing IT support environment, and will have good experience in Cloud based systems such as Azure, and o365 and Windows Active Directory, as well as having on-premise networking and server administration skills, who wants to help people, with great customer service.
Skills, Knowledge, and Experience:
Essential:
- 2-3 years hands-on experience troubleshooting user and customer issues in Cloud based and Windows Desktop and Server environments
- Completing daily tasks such as setting up user accounts, MFA, email accounts, security groups, and helping users gain access to their systems and data remotely.
- Ability to build laptops, desktops from scratch and to rebuild, transferring data securely between devices where required
- You must have extensive experience of supporting, administering, and troubleshooting all Office packages such as Teams, OneDrive, SharePoint, and Outlook on Mobile phones, tablets desktops and laptops.
- You should have a good but basic understanding of networking, WIFI, and firewalls, and can triage and troubleshoot network related issues with switches, Firewalls, and Internet Lines
- Should have good experience of on-premise and Cloud based IT systems, especially with Active Directory, Azure products, Office365, and Intune
- Must have working knowledge of supporting regular Backups, and be involved with tape rotation, and restore procedures with Veeam, Symantec and other Cloud based backup vendors
- Must be able to show experience in and can support centrally controlled and standalone Anti-Virus software and should know what and how clients should be proactively managed
- Excellent knowledge of daily security activities such as security updates, password management, MFA and how to react and be proactive to general security related issues.
Job Types: Full-time, Permanent
Salary: £34,000.00-£39,000.00 per year
Benefits:
- Private medical insurance
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Do you have any MSP experience?
Experience:
- Service Desk: 2 years (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
Work Location: In person
Reference ID: KB/RDNP24