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Business Process Consultant

UP3 Services Ltd
London

Apply Now

Job details

Benefits

On-site gym
Company pension
Work from home
Private medical insurance
Enhanced maternity leave
Life insurance

Qualifications

Sales
Business analysis
Analysis skills
ITIL
Driving
ServiceNow
IT
Test cases
Communication skills

Full job description

Location: Home based or London based with occasional travel to customers

Work for a ServiceNow Elite Partner

Key role details:

Competitive salary
Bupa health insurance & Bupa dental care
Life Insurance
£250 work from home set-up allowance
4% employee pension
25 days holiday (more with tenure)
Progressive parental leave and as much time as you need for pre- and post-natal appointments
Comprehensive training and development
The Ministry - The coolest offices in London
Onsite-Gym

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.

The role

The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers guidance and direction for all digitalisation initiatives on the ServiceNow platform. As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment.

Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects.

We live by our values at UP3; we're proud of every single one of them, and are looking for people who feel the same:

No-one is above making the tea or watering the plants.

Do the right thing by the customer. Always.

No room for egos, politics or gossip.

We're a team. Take pride in sharing what you know.

If you see something that needs doing, roll up your sleeves and get it done.

Remember, at some point, you did something for the first time.

Skills

You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role.

Outstanding Communication skills, professional and approachable
Experience leading requirement gathering workshops
Proven experience in the documentation of user stories and acceptance criteria
Confident in the translation of user stories and process designs to technical teams
Good knowledge of ServiceNow and its capabilities
Consultancy experience working with complex organisations
Process design and ownership background
Experience communicating with senior stakeholders
Proven ITIL or other process best practice knowledge
Excellent client facing and engagement management (trusted advisor)
Strong analysis and problem-solving skills
In depth understanding of Service Management best practice - ITIL
Proven ServiceNow implementation experience including non-IT processes
Experience designing and implementing custom applications is advantageous

Desirable certifications

ServiceNow Certified System Admin
ServiceNow Implementation Specialist
ITIL (or another process best practice such as Six Sigma or COBIT)
Agile Foundation or Practitioner is desired but not essential

Responsibilities (not limited to)

Run discovery workshops across all aspects of the ServiceNow platform
Be the expert in ServiceNow and its underlying process
Be the expert in process improvement
Be a trusted advisor to your customers on how to improve processes
Form part of the senior project team providing process and requirement oversight and advice throughout
Assist customers in training
Assist and advise customers with Business Change initiatives
Document and publish workshop output including but not limited to stories, process maps and wireframes
Prepare and manage all customer facing deliverables regarding process
Input into pre-sales activities to define project and service scope and deliverables
Advise and drive customer testing best practice and assist with the creation and management of test cases and scripts
Provide business analysis skills to solve problems, understand and document customer requirements
Be an advocate of UP3 and our professional services
Manage customers’ ServiceNow roadmap development and delivery to support their business change initiatives
Provide advice and guidance to the client on the best approaches for implementing ServiceNow in terms of:
- ITIL best practice
- SN best practice
- Industry trends and use of SN
Provide leadership and mentoring to less senior staff as required
Keep abreast of industry trends in the Service Management arena and developments in the ServiceNow platform and applications
Share best practices and knowledge with colleagues across UP3
Gain and maintain sufficient high-level ServiceNow knowledge to be able to have effective conversations with customers, including the ‘art of the possible’. Act as sounding board for customer ideas and demonstrate an understanding of the capabilities and benefits of ServiceNow

Company benefits – highlights

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

Excellent Bupa health insurance and Bupa dental cover
25 days holiday increasing based on length of service
Company pension (after 3 months’ service)
A Death-in-Service Life Insurance policy which would pay out 4X your salary
Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt

Key role details:

Competitive salary
Bupa health insurance & Bupa dental care
Life Insurance
£250 work from home set-up allowance
4% employee pension
25 days holiday (more with tenure)
Progressive parental leave and as much time as you need for pre- and post-natal appointments
Comprehensive training and development
The Ministry - The coolest offices in London
Onsite-Gym

Apply Now

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wine consultant jobs

Business Process Consultant

Managed Support Services Consultant

Payroll Officer, EMEA

General Decorative Arts Valuer

Third Line IT Support Engineer / Technical Consultant

More jobs to discover

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Work for a ServiceNow Elite Partner

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Responsibilities (not limited to)

Company benefits – highlights

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