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  • 2nd Line Support Engineer

    Company: Elan Computing

    Location: Newcastle Upon Tyne, England

    Date Posted: October 16, 2014

    Skills : Our client, a global telecoms company, requires a 2nd Line Support Engineer to take up an initial 3 month contract role based in Newcastle-upon-Tyne for a large government end-client. The role will involve supporting standard and complex incidents/problems on all Genesys and Verint components as well as other IPCC components. This will be within a high pressure environment requiring great attention to detail and careful adherence to correct process. You will interface with other customer Programme support teams, client teams, and suppliers. The post requires a team player who is willing and able to work effectively with other technicians with a "one team" mentality. This position will provide opportunities to work on new solution designs and on Handover to Support activities.