Sales Associate-Westfield Stratford City

Victoria's Secret - London (4 months ago)

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The Sales Associate drives sales growth by personally selling deep and across all product categories and delivering emotionally engaging customer experiences – consistent with the brand vision.

Key Responsibilities:
  • Drives top line store sales and growth by personally selling to customers
  • Moves with intention throughout the store, connecting with multiple customers
  • Proactively engages with customers, reads cues and responds effectively
  • Creates a memorable connection by asking effective questions to identify customer needs and make compelling bra and additional product category recommendations
  • Uses confident selling statements and is effective at overcoming customer objections
  • Provides customers with the perfect bra fit by asking effective questions, taking a measurement, or conducting a fitting
  • Displays expert product knowledge and takes initiative to elevate personal knowledge of product categories
  • Participates in sales goal setting with manager and tracks individual performance towards the goal
  • Converts return, offers and other promotions into larger sales
  • Delivers a friendly and efficient cash wrap experience processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register, as needed
      • All leadership roles at Victoria’s Secret are responsible for:
        • Driving top line store sales results and growing the business through action and productivity
        • Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our “Best at Bras” culture
        • Creating customer awareness of programs available to them, (i.e., email capture) to build customer loyalty, when applicable
        • Setting personal goals and tracking individual and team performance to the goals
        • Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures
        • Taking initiative to recover and replenish merchandise, so it is available to sell
        • Understanding and adhering to visual merchandising brand standards
        • Assisting in housekeeping of sales floor and communicating maintenance issues
        • Keeping an awareness of, and building personal capability in, loss prevention
        • Reinforcing store strategy to reduce shrink
        • Supporting all activities related to providing a safe working environment
        • Understanding and demonstrating Company values
        Success Measures:
        • Sales Comps (Likes)
        • Bra Comps (Likes)
        • Sales Per Hour (SPH)
        • Pounds Per Transaction (PPT)
        • Transactions Per Hour (TPH)
        • Bra Percent (%)

        Qualifications
        • Exhibits an authentic desire to exceed the customers’ expectations
        • Persuasive, builds enthusiasm, and inspires the customer to buy
        • Proven ability to meet or exceed sales goals preferred
        • Demonstrates a sense of urgency
        • Has a healthy, competitive spirit, while maintaining a team focus
        • Is resilient and bounces back quickly from setbacks
        • Pursues opportunities to take on more responsibility
        • Seeks out coaching from leaders and peers to improve productivity; leads own learning
        • Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
        An equal opportunity employer, Victoria’s Secret UK does not discriminate in hiring or terms and conditions of employment because of an individual’s race, colour, religion or belief, gender, nationality, national or ethnic origin, age, disability, sexual orientation, marital status or any other protected category recognized by UK law.