Customer complaints team manager Work, Jobs in London, England (with Salaries)

Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Senior Admissions Officer (Applicant Enquiries)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Housing Complaints and Service Improvement Manager
i-Jobs —London
- £247.80 a day
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
2d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
7d
Principal Customer Resolution Consultant
Accident Resolution Services London Ltd —London
- £6,389 - £7,000 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
1d
Helpdesk/ Reception Manager
Publicis Groupe Holdings B.V —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Operational Support Grade - HMP Downview (Prison Support Role)
Ministry of Justice —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
3d
Customer Insights and Outcomes Manager
Sanctuary Group —London
- £51,379 - £62,412 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
Quick apply
23h
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Housing Services Manager
Lewisham Council —London
- £64,938 - £69,660 a year
- Weekend availability
- Employee discount
11d
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Workplace Experience Coordinator
CBRE —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Client Services Manager
Accident Resolution Services London Ltd —London
- £2,900 - £4,394 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
4d

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customer complaints team manager jobs near london, england

Customer Service Manager

Restore PLC -
London

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

customer complaints team manager jobs in london, england

Customer Service Manager

Senior Admissions Officer (Applicant Enquiries)

Housing Complaints and Service Improvement Manager

Assistant Customer Service Manager

Customer Operations Manager

Customer Support Manager

Customer Care Coordinator

Customer Success Supervisor

Principal Customer Resolution Consultant

Helpdesk/ Reception Manager

EMEA Customer onboarding Lead

Operational Support Grade - HMP Downview (Prison Support Role)

Resident Liaison Officer

Complaints and ME’s Manager

Customer Insights and Outcomes Manager

Zara Covent Garden Customer Experience Manager

Housing Services Manager

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

Workplace Experience Coordinator

Client Services Manager

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