vehicle technician

sales executive

customer service representative

service advisor

technician

To manage a portfolio of accounts that have fallen in to default and at repossession proceedings. This included managing all insolvency cases for the group and reporting to management at monthly meetings including the CEO and COO to help highlight market trends and possible avenues to maximise debt recovery. To advise customers of the legal proceedings being taken against them to recover either the vehicle and or secure the debt owed, their liability to us and the options available to them. This meant dealing with very difficult situations by phone and email and trying to resolve their queries or complaints whilst looking for opportunities to reduce costs to the customer and group by agreeing payment plans or by other methods of enforcement. Daily liaison with portfolio of solicitors and repossession agents again to help maximise our recovery rate and reduce costs to the group, by investigating records held, credit file and data checks which are then provided to the agent. The role required a very thorough understanding of financial products offered by the group, data protection laws and a legal understanding of what routes we could pursue to secure the debt whilst protecting our brand image. This role has taught me how to be empathetic and professional to a high level whilst maintaining the groups aim to secure the debt owed to us. To be efficient and productive in a very busy environment where goals can be changed at short notice and to be able to prioritise quickly to deal with these situations. To communicate on all levels including board level.

Working at BMW was very stressful from the start of the day to the end, I was kind of eased in on my first 2 weeks , not much training more watching and shadowing, however this  didn't last ! I was then given an average of 15  or more customers to deal with , that's when it became more and more stressful , some of the customers  were nice some rude you have to be very thick skinned working here ! Some of the staff members where very lovely and very helpful others where not and some of the staff that had worked there the longest would be the ones to take liberties , by  sending group WhatsApp message on a Monday morning knowing full well that it was the busiest day and then you had to deal with their work load as there where only 4 advisers  that meant that you would have to see up to anything up to 19. customers in its was madness. Overall the atmosphere in the office was quite relaxed and we would have a few laughs . The managers were easy to talk to but didn't really offer much help when we had busy days . Management cared more about the customer satisfaction score than the staff always wanting to hit their big targets and not caring about staff breaking down due to the lack of help when it was needed. The show room was beautiful and it was  nice to work in such a prestigious dealership., but don't be fooled there are more better places that aren't as glamorous that will treat you better provide more training and more benefits and will also pay better ! If you value your sanity and mental health then I wouldn't recommend working here.  



I worked at BMW Thorne as a Driver for 9 months.

I'll admit, I really liked it. As a car lover, spending every day driving brand new BMWs was my dream, from basic 1-Series all the way up to the i8, I loved it.

Shifts were one week earlys, the next lates, and repeat, which was fair on everyone, which I didnt mind. The lates were great after 5pm, as all the Mechanics and Bodyshop guys went home, so it was quiet.

Wage was basic minimum, which was OK, but it cost me £200 a month in petrol to get there and back, which wasnt great. I guess thats the price of running a Focus ST.

As for the workers...some are great, others not so much. The yard lads were sound, but some of the bodyshop and paint guys sure had an ego, and the mechanics just look down on you as if you're their servant.

As usual with these places, the worst of all is the management. They just use agency staff for fun. Sack you when they want for no good reason, and lie to you about it.

I had a great 2 week off at Xmas and was looking forward to going back to work, only to be called on the day before going back that somehow work has slowed and they had to let some agency workers go.

I was sad about it, but accepted it, and was told to drop my entry pass at reception and not enter the building...which I ignored.
I went back and entered the building as I wanted to say bye to my friends, only to find out they only got rid of ME, and everyone else was still there.

Great job, but just run by liars who dont care about their staff. You are just a pawn in their game. You mean nothing to them.

You have been warned.


While at my time in BMW I found there was no such thing as organized there, I was told by the agency I was working through at the time that my shifts would go in order of "Early 6:00-2:00 evening 2:00-10:00 and then nights 10:00-6:00" this was never the case as we would be told at some point in the week or sometimes the weekend what shift we will be on, it was not the biggest issue that come to mind but a big issue was when going into the arranged shift that they would then question if you was needed for the arranged shift, this was an on going thing during my employment there.
Another problem i found while there was the pay system was very broken, at first the agency i worked for told everyone that they pay for finances like miles, food brought while at work ect, brilliant yes. they did not tell anyone that the agency took a percentage from your overall wage including the payed finance to some how lower and save money on tax, I was paying the same tax as before and the percentage from my wage, I was coming out with a very low wage and often wondered if some weeks i would get paid anything, this made overtime become very redundant because if you did not get for example 2 hours every day over time you would be loosing or getting basic rate after tax and the reduction.
overall I had a very bad time there and would not recommend anyone going there.

•	Highly motivated with strong enthusiasm for the BMW brand as well as an affinity for technology, who enjoys going the extra mile for customers.
•	I’m a product expert who enjoys learning about the newest advances in technology around BMW.
•	My product knowledge, allows me to possess the people skills necessary to be able to communicate in non-technical terms with customers who may have very little technical knowledge on BMW products and features prior to buying a BMW.
•	With my strong interpersonal skills and confident manner, I’m able create a positive experience for BMW customers when visiting the BMW retailer especially the BMW 7 series and the BMW i8.
•	To provide insightful information during test drives as well as support Sales Executives by demonstrating product options to customers when required and logging the required information on our internal data base.
•	 My role as a BMW Genius is to assist customers before, during and after finding the vehicle of their dreams.
•	Ran the daily reports for BMW Germany, these consisted of detailed information like, response times, email, volume of web chats, team productivity, graphs, customer feedback positive and negative.

The working day started before the start time, and frequently only finished after; however, there were seldom any complaints. The focus was getting the job done, with the involvement of all departments, and whereby the majority of decisions needed to be made within a productive time frame.
With a professional and well balanced work team, each and every challenge needed to be addressed with a degree of perfection, a careful and thorough theoretical process, and the subsequent practical working model of the applicable project to hand. The most difficult or challenging part of the job was the re creation of new and unique ideas, whilst the most difficult part of the job was ensuring that each and every minor detail had been addressed and tested. 
Fast forward to the somewhat more modern day world, and advanced technological improvements associated with such, these roles continue to be of paramount importance; and particularly whereby both the "front and back of house" roles need to function side by side. 
  

What is the best part of working at the company?
Rewarding, respected, listened to, recognised for achieving great results, which lead to receving monthly, quarterly and yearly awards. Excellent and fun working environment. As a Team Manager for BMW Uk I had the most amazing and enjoyable experience managing large teams as well as small teams. I worked alongside some amazing colleagues as well as the Operations Team who supported us all the way. One of my top employments by far.

What is the most stressful part about working at the company?
To be honest, there wasn't hardly any stressful times within my role. I planned and organised ahead which I found to work really well. If you know your job well, planning and time management is key, which helps with achieving KPIs and SLAs as well as maintaining a happy and appreciative team.

What is the work environment and culture like at the company?
The work environment is so welcoming, very friendly and extremely supportive. 
BMW UK is known for its supportive and inclusive environment where individuals feel valued, respected, and empowered to contribute their best.

My experience working for Capita has been my worst working experience so far. I worked here for 2 years and during that time work on 2 different units; BMW and DWP. My role within the BMW unit was fairly positive apart from a couple of incidents with holiday hours. The BMW contract was then lost by Capita which meant hundreds of employees had to be transferred to other units within the company. I was transferred to DWP which seemed to be satisfactory at first. In summary, my employment was unfairly terminated soon after enlightening my manager about my diagnosis with depression. The duty of care I was supposed to receive was non existent and I was discriminated against due to my mental illness. This lead to making a claim to the employment court for my unfair dismissal, but unfortunately I was unable to attend the hearing due to personal medical reasons. The role I was pursuing was a satisfactory role, but the quality of the company and management staff is very poor.

On a day to day basis i am responsible for the overall running of the department. This starts with a 09:00 daily meeting followed by individual showroom and administration issues for the team. Each day while these duties are being undertaken i will work through various tasks such as price checking the cars to ensure they are competitive, structure deals for ongoing customers,ensure the cars are displayed to a high standard and deal with any work that is relevant. I enjoy managing a team of 8 salesman, a business manager, an administrator and a valetor ensuring we get the most out of the department. The most rewarding and challenging part of my job is maintaining the high standards in which we set and surpass each month. I am extremely particular and it was challenging at first to get the team to buy into my vision however now we all have the same goal i believe this is why we are getting the exceptional results.

BMW Financial Services provides a range of financial leasing and purchase products for all makes and models of cars as well as its own brands.  My role was working in the collections department in its call centre, where I was responsible on securing the company’s assets (Customers vehicles) and recovering outstanding debt. This involved communicating in all forms from both inbound and outbound calls, emails and correspondence whilst delivering BMW's Service of Excellence.  With this, I advised customers on general account queries, termination options and recovery processes, agreed payment plans. Previous to this I worked within the Settlements team calculating settlement figures for customers finance packages. Unfortunately due to financial crash of 2008/9 BMW Finance saw their portfolio of debt rise to unmanageable levels resulting in my role being outsourced.

Top Job Titles	Average salary
Vehicle technician 5 salaries reported	£33,216 per year
Sales executive 8 salaries reported	£26,621 per year
Customer service representative 1 salary reported	£24,500 per year
Service advisor 1 salary reported	£12.21 per hour
Technician 2 salaries reported	£41,750 per year

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