software engineer

customer service representative

client advisor

senior software engineer

junior software engineer

Bet365

Working at Bet365 was, frankly, one of the most challenging experiences of my career, but not in a good way. From day one, the culture felt highly competitive and, at times, cutthroat, with little support for actual personal development or work-life balance.

High Pressure with Unrealistic Expectations
The workload is relentless. There’s always pressure to go above and beyond, but without fair recognition or compensation for doing so. It often feels like management cares more about immediate results than the long-term well-being of employees. This constant pressure led to burnout and high turnover among my colleagues.

Poor Management and Communication
Leadership is inconsistent and communication is frequently unclear. Decisions are made at the top with little to no transparency, and any feedback from employees seems to fall on deaf ears. Managers often micromanage, creating a feeling that they don’t trust their teams. This lack of transparency and trust creates a toxic work environment where morale stays low.

No Work-Life Balance
Expect to work late nights, weekends, and even on holidays without much regard for your personal time. The company operates around the clock, and while this may be expected in the industry, there’s little accommodation for employees who need flexibility. Time-off requests are rarely honored, and last-minute schedule changes are common.

Minimal Opportunities for Growth
Career development is limited. Promotions and raises are hard to come by, and they often go to employees who can handle the high-stress environment rather than those with real talent or potential. Training is minimal, so you're often expected to learn on the fly, which adds to the stress.

Toxic Work Environment
The competitive culture discourages teamwork and collaboration. Colleagues are pitted against each other to meet targets, which fosters resentment and distrust. It’s hard to build camaraderie in such an environment, and as a result, there’s little sense of community or shared goals.

Bottom Line:
Working here was more about survival than personal or professional growth. The company may have a strong market position, but they need to make significant changes in how they treat their employees if they want to retain good talent. I wouldn’t recommend Bet365 to anyone looking for a sustainable or supportive work environment.

Salary above average. The business is all about money so that should be your attitude. Even better salary and benefits if you come from abroad. Casual environment.

Progression exists. Bonuses are achievable. 

But... 

Customer service is horrible and it will not be your fault. You'll actually feel sorry for customers. At the moment and with no plausible reason except management thinking it's a good idea, customers are provided with a single way of getting in touch with the company (live chat) so they wait for hours to speak to someone; yes: you'll deal with unhappy gamblers plus waiting for hours. "Can't a customer send an email and go on with his life?" No. 3 chats simultaneously for your entire shift (usually at least 4 days out of 5) which can obviously be exhausting. Management once again doesn't care. "Thank you for your hard work during these challenging times" and that's it. 

Management claims feedback is valuable and taken into consideration but it's not. Advisors, team leaders and supervisors try to make them understand what we deal with but it's pointless.

Be ready to not know your rota or days off for the next week when it's Tuesday. Work-life balance right there. 

You are promised with 2 payband reviews. Be ready to never know the criteria for the 2nd review and "we'll deal with it soon" - replace "soon" with "when we decide to".

You'll have multiple windows opened to do your job. Not a problem and normal for a call center but in bet365 most of them are outdated and/or actually make your job harder. Once again feedback is ignored.

And last but not least: due to covid-19 you are threatened with disciplinary action if you don't tell the company what your international travelling plans are - even when travelling to non-risk countries. Yes: you are threatened if you are travelling abroad, don't have to self isolate when returning and don't tell it to your manager.

Induction time was reduced so you'll feel miles away from what an experienced advisor knows. Fortunately co-workers are helpful and will try their best to help and teach you. Training at the job ironically only exists when you make a mistake. 

A proper manager reading this would think "I must do something and better. I'm losing my team". A bet365 manager won't.

Welcome to bet365.

The salary is appealing in the Customer Services department as one of the biggest employers in the local area, however shortly after starting you will gain a realisation as to why.

This is an anti social job, where the superior members of staff bark orders at advisers and speak to them in an aggressive, rude and unprofessional manner.  

There is a horrendous work place culture and often Supervisors strive and are encouraged to be unapproachable, firm and blunt.

Employees have to ask permission, and are timed and scrutinised for the length of time they take to go to the bathroom or get a drink of water and going over this short allocated time results in disciplinary action.

The role itself involve constant contact with customers (if you are not on phone calls back to back and just take a minute to finish a task, this is also not allowed and is scrutinised). 

Due to the nature of the business customers are often unhappy and can be unpleasant and aggressive. This combined with the way in which advisors are spoken down to and ordered about without basic manners internally, makes the role incredibly draining physically and emotionally.

The company boasts of benefits such as parking and subsidised food however there are not enough parking spaces, so unless you have a 9-5 role (which customer services isn't), you are required to find your own parking at your own risk and walk 15 minutes or so each day. The food, is only made available at meal times to suit 9-5 workers (again not applicable to Customer Services) so your only option is an overpriced day old sandwich.

The entire buildings colour scheme is grey, and this quite frankly sums the working environment up. A grim and unpleasant place to work.

Not your typical large company with all the corporate nonsense that goes with that. The job is very fast paced and demanding but you are recognised and rewarded accordingly. The pay and benefits are good but you are expected to work for it. Personal development is taken seriously, regular 1-2-1's with your team leader and also with your line manager - albeit less regularly. From a software development point of view they have some very talented people on their books so there is a wealth of knowledge that can be drawn upon within teams. There is a small amount of freedom in regard to working hours and flexibility however due to the nature of the business this can understandably not be overly-flexible. Very modern, easily accessible offices with good quality equipment and coffee (free of charge in the canteen areas or instant coffee or tea bought to your desk by the friendly housekeepers). Only negative is the car park is too small for the number of employees on day shift so if you want a parking space then you best get to work early otherwise it's £5 on the nearby pay and display (there are very few nearby streets that permit parking). There is however secure bike storage and showers if you prefer to cycle in

The company environment is extremely alarming, with toxic company policies and a management structure built on nepotism and favoritism. If you don't align with their preferences, it is easy to become isolated and ultimately dismissed based on flimsy excuses. There is even a possibility of collusion among several supervisors to deliberately sabotage you and tarnish your reputation.

It is deeply concerning to witness such a detrimental work culture where personal connections take precedence over merit and fairness. The lack of transparency and integrity within the management team creates an atmosphere of distrust and instability for employees.

Employees should be evaluated based on their skills, dedication, and contributions rather than their personal relationships. A healthy work environment should encourage collaboration, growth, and mutual respect. Unfortunately, this company seems to foster an environment of fear and favoritism, which hinders employee morale and professional development.

I would caution potential employees to carefully consider the implications of joining such a company. It is essential to find an organization that values fairness, professionalism and encourages employees to reach their full potential.

The company culture is supposed to not allowing co-workers to have self-progressions and development, when you suggested some positive developments, they would disagree all of them and told you off to not progress them as these things are useless. In addition, the company won't suggest or sponsor co-workers to take any courses which are related to their working roles at all.

The micromanagement culture is awful, the management team won't care what their workers feeling and what they need however, those managers will only proceed what they need. For example, if you request a holiday or day off with reasonable comments, they will still decline it and leave a comment to you "declined as per business needs". Management team will modify workers' working schedules without asking if they are okay or not, and notify them at the really really last minute or inform the workers before they start their shift within 30 minutes.

Overall for this workplace, there's no work-life balance at all. All drama and sarcasm, basically it's a detention camp.

My main tasks are to oversee the verification of bet365 accounts, this would be adhering to licensing laws all over the world.

This would involve information checks, electronically with 3rd party suppliers and also with attachment copies from individuals e.g. Passports, driving license, ID cards etc.

Reviewing details, and ensuring clean data is stored securely and for verification purposes, complying with data protection laws, gambling laws and any territorial laws we must commit to.

Acting on restricted countries, and monitoring unlicensed activities with IP details, payment details and other means.

My working patterns have mainly consisted of night shifts, 7 on 7 off, from 9.30pm - 9am, covering 80 hours in the week.

Due to these patterns, there is a small team overnight, encouraging  a good working relationship, this also adds extra responsibility, by having the capacity to be self sufficient in terms of shift management, task allocating and monitoring.

When starting my shift I would usually arrive approximately 20 minutes before, for me to set my computer up for the day. Including all the programmes I need open to help me with my job role. I am learning more and more each day about customer service and how I can strive to provide an excellent level of customer servic and administrative duties. This job is also a sole decision making role and is helping me to become more confident in making decisions without supervision. I believe I have intergrated well within my department and with my co-workers. I would say the hardest and most enjoyable part of the job is dealing with difficult customers. Although sometimes customers can become very abusive I find that keeping calm and listening to the customer helps to calm them also. It is then much easier and enjoyable when you can actually help the customer. You usually find that once you have helped to resolve their issue they become very grateful and you then are happy that you have managed to resolve the issue for them. 

Most of the employees are being eavesdropped if with unprotected devices. The main principle of promotion is based on how long one has stayed in the company. Bonuses are unfairly dispensed through favouritism, and in case it happens you to have your own opinion, please keep it to yourself only! In order to get used to it all, you'd better be unexperienced, uneducated, and with a lack of critical thinking. Shortly put, if this is your first job, that is your place. For the rest, it is simply a-night-mare... Good luck and welcome to the bet. 

P.S. Company provides accommodation for some and kicks out the rest, i. e. if you come from London and have held a job there, or just simply lived for a while, you do not get housing. If you fly straight from your country, you get house and free return tickets to your home country per year.

Workplace culture is awful and management system is terrible. You are not treated on merits instead of who you are friends with. Lots of the managers  are in relationships with other managers and weather you progress depends on who you’re either friends or in a relationship with. 
Lots of staff suffer with mental health problems there and are not supported instead are pressured into unrealistic work loads and targets. 
Unless you have no other options but to work here would strongly recommend against it unless you want to join a toxic work environment where customers are treated awfully. 
bet365 close accounts of any successful customers who aren’t regularly losing money with them and are lied to about the reasons their accounts are closed. Their account status becomes “unprofitable” and when they question this they are lied to and told “accounts are continuously reviewed and sometimes wish to no longer accept someone’s business. 

Top Job Titles	Average salary
Software engineer 23 salaries reported	£53,391 per year
Customer service representative 17 salaries reported	£27,357 per year
Client advisor 12 salaries reported	£28,720 per year
Senior software engineer 6 salaries reported	£56,917 per year
Junior software engineer 4 salaries reported	£34,000 per year

Working at bet365: company overview and reviews

bet365

bet365 ratings

Popular jobs at bet365

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected