sales associate

developer

designer

senior manager

assistant

Burberry

Is an excellent company to work in, but I'm working in retail and I would love to go back to HR which is what I studied for and is what really makes me feel good.
I've learned a lot about fashion, new tecnologies and team work.
The company trains the employees in many things, so you can be able to answer any question about product, policys...

The most that I like is the team. I work in the global flagship store, sometimes we are almost 300 people working there ,everyone is different and we learn from from each other. Also we always try to help and make things easier to the rest of the team.
I'll always keep the people I work with in Burberry as a part of my family.

The hardest part are the shifts. They are different everyday. At least twice a week I finish at 10:30 pm and is Monday to Sunday. 


After the morning briefing, I go down to the accesories department and check all the standards are according to the pictures that I took after the change of the month or week.

The days we change the displays, we follow the guidelines that corporate give us and with the product we have in stock, we try to place it building a wall that makes sense and look ready to shop. Also windows, rails... everyday we have to update it and introduce the new actions that corporate sends.

The other part is the sales. I aproach the customer, try to understand their need making high value questions, offering the product, explaning features and care, give them ideas of how to wear it... and close the transaction. After that we need to follow up, sending thank you and recognition mails.
Almost all our clients are international from everywhere in the world so we have to take care of any kind of queries worldwide and keep in touch with them.

•	Front of house Receptionist at the Global Headquarters of Burberry, the world renowned luxury British Fashion House, in Westminster 
•	Meeting & greeting, staying connected to everyone ensuring that they are notified upon their guest’s arrival, Providing a concierge style service to guests and members of staff
•	Build rapport and ensure an outstanding level of customer service is provided to all guests including corporate visitors, celebrities, models, suppliers and business partners, as well as Burberry colleagues and contractors
•	Organising the Market diaries (the four weeks around London, Paris, Milan & New York Fashion Weeks), the Reception Calendar and complete ad hoc creative projects for Reception and Facilities
•	Be prepared to fulfil any request from a guest, employee or contractor to ensure that we are giving the best, five-star Burberry experience possible
•	Supporting events throughout the year and the showroom during selling seasons
•	Behaving as a brand ambassador
•	Responding efficiently to all internal requests and providing administrative support within tight deadlines
•	Independently developing reception training manuals and processes to improve the level of service and efficiency of the team

A typical day at work would involve updating fixed asset additions accounts; monitoring and prepaying new property invoices; and updating the cash-flow analysis.
During my 8 years at Burberry, I learned about the management of  GRIR accounts; the practical steps of fixed asset accounting; and accounting standards relating to operating leases. I also gained further facility with the SAP system.
The workplace culture was very positive and generally involved harmonious relations between colleagues. However, I felt my contributions to the efficiency and soundness of accounting and reporting were not particularly well valued by the management, who seemed to keep themselves rather remote from the operations of their teams.
The most enjoyable aspect of my job was the ability to work independently with control and sole responsibility for my areas of activity. I sometimes found the lack of leadership disappointing, but did not find it had much impact on my ability to deliver on the responsibilities I had taken on.

Everything was perfect before hitting the floor. Training is lengthy but excellent and the company is very organised (however, they over complicate ever procedure which is maddening). I’ve worked in luxury retail for years and the Burberry sales floor is the most toxic environment I’ve ever encountered. They talked a great deal about mental health during my induction which I thought was amazing. I found out immediately they did that because they know the pressure they put on sales staff and the resulting stress is insane and hugely disproportionate for a junior sales role. The pay is very competitive but it’s at a price. The store managers were lovely but the department managers talk to their staff in the most appalling way. As a point of fact, the top 5 rudest people I encountered in my life were Burberry managers. Being nasty is the default mode of communication to your junior which I wasn’t used to. Would not recommend, especially  if you have mental health issues. It’s toxic and 80% of staff are miserable

Inflation and the ongoing recession have massively impacted disposable income in the luxury sector everywhere outside of London (which is a harsh reality).

High expectations for generating consistent clients and sales targets despite footfall across many stores being  lower post pandemic and sales figures that keep on falling. 

There’s over a dozen KPI’s to keep track of all whilst just being paid just over £12 p/h, slightly  over a retail job working in a supermarket or as a coffee barista.

If you love the new brand direction for Burberry and wish to work for one of the few UK luxury brands then go for it, but please research into how luxury brands have been impacted by the global economy as job satisfaction across the board is low with the lack of clients and activity going on within stores/concessions. At this time, non luxury brands and other areas in the rail sector provide a more competitive salary for the expectations and duties undertaken. 

The commuting was a struggle. Working Saturdays seemed unnecessary and meant I was below minimum wage. I had to work bank holidays. The work was easy with plenty of down time. The staff at the tailors in Battersea and at Burberry in Bond street with very good. But I was not paid at the end of the month by whoever the subcontractor was. I did not go in one day the next week in response and was sacked by email. I was left overdrawn and maxed out on my credit card, no food, and no one to turn to. I managed to increase my credit card limit and emigrated to Ireland overnight in disgust with the state of England. The sub contractor went bust and sent me a massive document to claim the £1800 owed through their liquidation process. I had no expectation of recovering the money and needed it immediately so did not bother. The payment issues were probably nothing to do with Burberry, but I was of being robbed and bullied in England. Nice clothes, shoes and bags and the staff were fabulous though.

Not a company for encouraging ideas.
Considering this company is well recognised on the high street, the manufacturing side is something not to be aspired to.
Some of the managerial side is sadly lacking in direction, and experience. Acting like cloned robots seems to be the norm. 
Opportunity for advancement which is normally gained through actual hands on shop floor experiience is very limited.
It appears people brought in under the direction of the hierarchy from London to the manufacturing base, have an agenda to self promote themselves under a 'plastic shroud'. They then feed back derogatory comments to H.Q. about people who are struggling-even though those very same people requested training, and were promised training that didn't materialise.

This is a terrible company with terrible basic store operations and management. They don't appreciate any of their employees' contributions. Managers are extremely oppressive, leaving you with no opportunities for development or advancement. There are no normal annual salary increases. New employees always earn significantly more than long-term employees. Managers favor certain junior purchasing staff who violate company rules based entirely on their subjective preferences. Managers frequently handle employee conflicts based solely on one party's account, without ever understanding what happened to the other party, drawing subjective conclusions based on subjective opinions, or even just listening to a third party.

My first job there was once a customer ordered an item(s) online it would be picked by one of the  pickers in the store which then came to me and my responsibility was to scan the item put it in its relevant gift box with all the relevant paperwork and accessories it required before putting it on a conveyor belt which would then be picked off by a packer, the packer would then pack it off then it would be put on its corrective pallets to be shipped out. I was then transferred into the returns department and my responsibility was to put away stock back to there original locations after they had been returned by the customer and processed by other members of the returns department. I also loaded and unloaded the UPS Haulage trucks on a daily basis.

•	Assisting in achieving Store turnover of £6 m for the year 2010/11,
•	Being a part of Visual Merchandising team, 
•	Selling luxury brand, presenting excellent customer service and forming  individual relationship with customer thanks to in-depth understanding of Brand products and successful variety of selling techniques,
•	Dealing with seasonal collections, ticketing,
•	Looking after ladies wear department,
•	Running/managing a retail unit in absence of duty manager, daily and weekly paperwork , Banking ,SAP, Key control, Health  & Safety,  
•	Inspiring and motivating other members and encouraging self-development. Enhancing sales and being aware of competitor activity. 
•	Implementing and maintaining store audit safety and security standards, 
•	Daily contact with Head Office in regards to sales, stock

Top Job Titles	Average salary
Sales associate 1 salary reported	£45,000 per year
Developer 16 salaries reported	£35,813 per year
Designer 6 salaries reported	£45,333 per year
Senior manager 4 salaries reported	£90,500 per year
Assistant 5 salaries reported	£29,450 per year

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