merchandiser

sales executive

brand ambassador

retail merchandiser

sales advisor

 Day to day running of B2B & B2C Sales Teams over 2 different campaigns within CPM.
 Managing large teams up to 23 FTE
 Monitor calling statistics and analyse productivity to enable effective management and direction of people.
 Conduct official investigation meetings with HR relating to the Performance Management of staff and attendance.
 Due to some of these being new campaigns I was focusing on setting up the foundations of managing the teams including 1:1 reviews, training, coaching, monitoring call quality and performance management tools.
 Apart from having high sales targets the team was heavily monitored on their compliance and Customer experience.
 Improve sales performance through creating a nurturing environment using interpersonal skills and determination to continually motivate and positively influence people behaviors
 Monitoring call quality and standards through continuous evaluation and appraisal
 Ensuring new starters achieve agreed time to competence
 Assisting sales staff through PIPS and delivering extra support and development
 To maintain individual performance records, in line with the established Performance Management framework
 To participate and contribute to team meetings at sales , client and management levels
 To hold team briefs and go through stats and sales performance
 Take customer escalations to make sure company is shown in a positive light

Working at CPM as a Sales Executive has been one of the most rewarding experiences of my career. From day one, I felt welcomed, supported, and valued not just as an employee, but as a person.

The team at CPM truly goes above and beyond when it comes to employee wellbeing. They foster a positive, inclusive work environment where support is always available—whether it’s through management, HR, or your fellow team members. There’s a strong sense of community and encouragement, which made a big difference in my personal and professional growth.

Leadership is approachable and genuinely interested in helping employees succeed. Regular check-ins, well-being initiatives, and clear communication help build a culture where people are happy to show up and give their best every day.

CPM not only equips you with the tools and training to excel in your role, but also makes sure you’re recognized and appreciated for your contributions. It’s clear they care deeply about developing talent and maintaining a healthy work-life balance.

I’m proud to have been a part of CPM and would highly recommend the company to anyone looking for a supportive, forward-thinking place to work.


This was my first job and I was only young but straight away I noticed that I was not a priority. It was 0hr contract but I barely got any shifts because they were always given to older members of staff instead and when I could get a shift, all the things I needed to work (brief, apron/t-shirt, poster, cleaning products, etc.) hadn’t been looked after or implemented. I wasn’t given a key card to get in and out of the staff canteen/cloak room with a huge stand or even just for lunch so I constantly had to rely on members of staff for the shop I was working in to help me. 

I didn’t have much interaction with the managers as they worked separately from the demonstrators but I did have to contact them a few times when I moved away to a different city for my studies. They said I’d be able to just switch location on the staff portal online to book shifts wherever I was but this was not the case. It just created a mess and I stopped working there all together. 

The one positive thing from that job was that my Brand Ambassador/Mentor was extremely lovely and sympathetic towards me being a nervous beginner and my mental disability. Working with the other Demonstrators and Brand Ambassadors was always a treat and it was far better than working alone. 

Real-world application of data tools (Power BI, SQL, etc.)
Stakeholder communication and reporting
Agile project delivery
Sales and customer engagement strategies
Supportive and approachable managers who provide regular feedback and training. There are some inconsistencies in communication, especially when managers leave or change roles without clear handovers.
Inclusive and collaborative, especially in team-based roles
Performance-focused, with clear KPIs and expectations
Brand-aligned, meaning your experience can vary depending on the client or campaign you're assigned to
There’s a strong emphasis on team spirit, and many employees feel valued and appreciated
Hardest Part of the Job;
Lack of career progression is a common concern, especially in field roles.
High expectations and pressure to meet targets can be challenging.
Communication gaps during management transitions or between departments have been noted.
Most Enjoyable Part of the Job;
Working with well-known brands and seeing the impact of your work
Autonomy and flexibility in many roles
Supportive colleagues and a sense of camaraderie
Opportunities to innovate, especially in data and strategy roles


Set up with equipment provided 
prepare stand and communicate the key selling points & encourage customers to try out products on promotion. Give the benefits of purchasing the product.
 Must inform of the Allergens within thew products we sample. be aware of food preparation - No Cross Contamination use correct chopping boards. Be aware of cleaning and Temperature
Demonstrate  the ability and enthusiasm and confidence to interact and engage with customer. Have a flexible approach to working days /hours and store locations
To achieve Sales Targets. Identify customer needs and offer solutions
Demonstrate Brand awareness and bring brands to Life by highlighting the features and benefits
Polite, friendly & Outgoing. Reliable.Must be well presented
I found at first- some of the on-line Visit assignments Surveys to complete- filling in & uploading some of the information seemed difficult to download. Now have got an up grade on my phone find it much easier
The most enjoyable part of the job is meeting customers& engaging with shoppers, Communicate professionally and get good sales results

Each day starts with a few regular tasks: internal reporting on the previous day; checking the overnight data processes have run ok and planning what needs to be done for the rest of the day.  There are sometimes challenges to overcome if any figures don't seem to be within the usual range. 
I have learned a great deal about how much you can do with Excel and Access to make many tasks and reports easier and more efficient using some of the more complex formulas and writing macros.  I also have developed many skills when it comes to liaising with the field and the contact centre so have an idea of what they need from me in order to do their jobs and the kind of report design that they find the clearest to read.  Management requires a lot of support from my role by keeping them informed of time scales and of any anomalies I notice. The hardest part of the job is that occasionally there will be a greater workload due to several campaigns coming in at once which require longer hours to set up and report on.  The most enjoyable part is being kept challenged by the constantly evolving business.

The most enjoyable part of the job was meeting customers who were friendly and social, but also understanding. I enjoyed working with individuals within my team, and the freedom to choose which location to work in.
I often felt needed and wanted, as I often received phone calls from management asking me to work.
The pay per hour was also good.

I learnt a lot from my role at CPM; how to interact with lots of different people (different ages, cultures, jobs and interests). I learnt how to work independently, whilst also part of a team, and how I could express myself creatively with coupons or pots of food.

However, the negatives of the job include, standing for 6 hours, with only 30 minutes of rest throughout the day, customers who were unpleasant, and the lack of stability to book work.
Although I enjoyed being able to choose when I work, there often wasn't work available for me to book, and the hours of some jobs were too early.

With taking approximately 180-250 calls per day when things are constantly changing is difficult, especially when commission is so hard to come by as areas to fail are so vast, it's hard to get any commission what so ever and 250 pounds per week is not enough for a 37.5 hour working week and hard work for the sales made doesn't pay off. The hardest part of the job is making sure you say everything you have to. There is never a perfect sales call. The job is enjoyable because of the people who surround you, give you moral and keep you up beat when times are constantly tough. Management drive you hard, give little incentives and not much motivation. But I have learnt that I can do the hardest of work, and go through the worst of it, and still come out the other side successfully.

Making outbound calls to the public trying to acquire them as British Gas customers. Within the role i have learned a number of essential skills such as rapport building, objection handling, closing the sale and many other sales techniques which are very helpful to know to perform well within a sales role. The management within CPM is slightly unorganized however they try to do their best to keep the sales floor happy. The toughest part of the day is when not many sales are coming in and having to take rejection until 8pm. The most enjoyable part is when the sales are coming in and you easily hit your targets which makes the role a lot more enjoyable. The people I work with is also an enjoyable part of being employed by CPM.

Good place to work giving a good work life balance.

Day starts with call to Cash & Carry to pick up stock, then call on 8 to 15 retailers depending on what the current activity the client Lucozade Ribena Suntory Ltd want us to focus on.

Had great support from line managers to ensure we had all the appropriate tools and information to achieve or goals.

The most frustrating aspect of the job is calling on retailers and the decision maker is not available to talk to, therefore making it impossible to influence the customer.

However overall get to have a positive impact for bot LRS and the retailers by influencing and selling in key products that sell well all the time or when a new product is launched.

Top Job Titles	Average salary
Merchandiser 1109 salaries reported	£14.97 per hour
Sales executive 357 salaries reported	£28,334 per year
Brand ambassador 61 salaries reported	£16.08 per hour
Retail merchandiser 19 salaries reported	£14.23 per hour
Sales advisor 1 salary reported	£16,000 per year

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