manager

assistant restaurant manager

general manager

restaurant manager

assistant restaurant general manager

Euro Garages

long story short - very interesting experience. If you have nerves made of steel, probably smoke some unknown substance or you are on some special medication, there is a chance you will fit into that puzzle. Otherwise, the environment from the higher management will change you for a typical corpo-ash0le and that will have many further consequences on your staff who at the end of the day isn't stupid. (1 - yes, you need to smile to an awkward situation anyway). When this happens, your staff may start quitting the jobs and then you're left alone and you will sit there for a while. A long while. (2 - yes, you need to smile to an awkward situation anyway). You put the job vacancy on the web for the staff replacement but there is no one sensible who is willing to come and work for you. (3. - yes, you need to smile to an awkward situation anyway). You've got gaps in staff as there is no one who could cover all them? Don't worry - you can always count on yourself! You are to come to work and work over your contract for free (as this is a VERY strong suggestion from your superior) so despite your plans you had made (4 - yes, you need to smile to an awkward situation anyway) and come to do the job for someone else, for free - as there is no one who will pay you for your 'goodwill'. If you are lucky enough, someone might tell you 'thanks' for that but that is a rarity. Any help from any stores from the euro garages borders with a miracle as they probably struggle with the same issue you've got. Once, by accident you come across someone sensible to employ, there is never enough time for conducting the proper training as of lack of time. You can forget about a balanced life. At the euro garages, managers don't have a balanced life at all. (5 - yes, you need to smile to an awkward situation anyway). Being the manager you think you can positively change a lot but there is nothing more misleading. you are the puppet in hands of area manager who work for peanuts so his/her satisfaction from work is also exciting. Did I mention the salary of the store manager already? It's also peanuts and not commensurate with all responsibilities and expectations from the top. (6 - yes, you need to smile to an awkward situation anyway). Nothing worth the stress of work at all! Constantly dissatisfied regional managers who theoretically occasionally are willing to help but the way they deliver it leave a bit to be desired (7 - yes, you need to smile to an awkward situation anyway). If you are open and honest with your bad day and mention this to your area manager on his/her arrival you will get a letter of concerns after some time instead of understanding the frustration related to workload (8 - seems like - yes, you need to smile to an awkward situation anyway). As the store manager, you think you have any time to manage properly the store but there is a surprise! Your time is limited as usual, you've got not enough time for having everything under your control as you have to constantly fly between front fo the house and back. Helping your colleagues at the front, then quickly going back adjusting orders, picking up the phone, responding to the emails, dealing with constant issues with the building, complaints from customers, other business-related issues and in the meantime you are called to the front a few times by your colleague cannot handle the queue full of customers (9- yes, you need to smile to an awkward situation anyway). The budget is ridiculously limited so there is no chance of stretching it as if you try to have a chat with area manager/regional manager about it, you are told to stick to the numbers and deploy people accordingly (this is what exactly is done, so - 10 - yes, you need to smile to an awkward situation anyway). How long can you smile to stupid situations?! I have had some good times as the store manager as well, but there were so few that if I was to put them into the number they would probably be like 15% positive and 85% negative. 

For the regional manager and for some area managers you are only the statistical number, not a human being! 

Advice to those who want to apply for that position. If you have a choice and chance to go elsewhere - just go and don't wonder! 

I scored 3 out of 5 as I have mercy and know how difficult it can be for the store manager to find good staff and that majority of those looking for the job also look at the company ratings. otherwise, I would give 2 stars max!

I worked here 2 years and the full time it was high staff then over, staff just not coming in on shift, going off sick, being unreliable. I was employed as a barista but basically had the same role as a supervisor as they couldn’t do their jobs properly with being rushed through training. 
The expectations of this employer are astronomical and they continually move the goal posts. Employees are promised bonus every quarter but they always manage to wriggle around not giving it. 
Senior management are deplorable, rude, and arrogant and belittle their subordinates regardless of their job role. I genuinely believe they get a thrill out of knowing they have physically and emotionally broken a person. 
My mental and physical health suffered massively whilst working here and so has every single other employee. You cannot be sick as no one will cover for you. There have been so many shifts staff have had serious illnesses and been forced to work handling food and drinks when it is illegal to do so. 
If you’re not in hospital on your death bed you are made to feel 1000 shames for not being able to work. You will never get a day off, as you will ALWAYS be told to come in early/cover/stay late because other members of staff flake. 
AND LETS NOT FORGET - if you are on a late shift you do not get paid after a certain time, yet you cannot leave until every last thing is finished, which the late shift is always, every single time, left to do. Other shift staff don’t care and don’t help out because “it’s not my shift I’m done it’s not my problem” - they favour early shift staff and have too few members on a night. I would be owed £1000s due to having to stay past 9pm (often 1.5-2hrs a shift) to finish tasks that are left by other staff, and if you miss anything out on your shift you are vilified. 
You cannot have any other commitment or mental health problem because you will be gossiped about and belittled. They do not see that people have family, studying, friends or anything of the sort. You will not see your loved ones, on account of being worked into the ground until your health suffers - and my physical and mental health did suffer hugely. 
If you’re reading this thinking “it can’t be that bad” I had an operation and got asked to come back early. I was on abroad on a holidays of a lifetime receiving daily messages asking me to cover shifts even though I wasn’t on the same continent, being put on shift when I had exams (which I had requested off at plenty of notice) and being made to feel guilty for asking to change the shift. 
All the equipment is faulty and constantly breaking, yet you aren’t allowed to tell customers this is the reason quality is bad or slow, you have to accept verbal abuse off customers, some of whom are vile in their offensive words regarding appearance, race, sexuality, and more. Euro garages would rather you as an “employee” are a verbal punch bag rather than the company looking bad. You are not seen as an employee rather a slave. 
Customers are put first (which I agree to an extent) - but this is done at the expense of the employee. 
OH - ridiculous targets on upsells. You have to ask a customer 5 upsells and repeat order 3 times before you can take pay. If you don’t do this you are told off. This angers customers because they can’t just get their coffee and go. It makes you as an employee look stupid having to repeat everything so many times as well so customers are rude about this as well.

Eurogarages, if you look after your staff they will look after your customers. This is the reason all of your good staff leave and youre left with the employees you say you do not want.

My time working at this company has been marred by several unfortunate experiences, primarily revolving around interactions with the managers. Regrettably, these encounters have been consistently unsatisfactory. Their communication style often borders on rude and authoritarian, which has made any attempt at productive dialogue feel like an uphill battle. This hostile attitude has fostered an environment that is far from collaborative, stifling any potential for open and honest communication.

The demands placed on us are simply unreasonable. With an average of only four employees per store at any given time, and sometimes as few as two, the workload is overwhelming. We are expected to manage sales targets (under heavy scrutiny), maintain impeccable store cleanliness, and put out new stock—often with just one person on the shop floor. Despite these Herculean efforts, I was continually told that my contributions were insufficient.

Throughout my time with the company, I rarely felt valued or respected. There was a pervasive sense that I simply did not “belong.” The management approach is outdated and manipulative, with managers relying heavily on unprofessional WhatsApp messages to communicate. Morale within the company is depressingly low, exacerbated by a business model that is trapped in the past. The micromanagement is relentless, with managers visiting stores weekly, and every move—right down to the most minor adjustments—requiring photographic evidence.

Adding to the stress is the utter lack of consideration for employees’ personal lives. Holidays are often not approved until the last minute, making it nearly impossible to plan anything outside of work. The managers, in particular, are weak in their positions and display a shocking lack of professionalism. They are not the kind of leaders you would want to work under, as favoritism runs rampant, leading to unequal treatment among employees.

This job is both physically and mentally exhausting, and the compensation—a mere minimum wage—feels like a slap in the face. Despite the constant, back-breaking movement of stock and the unending demands from upper management, there is never any recognition of the effort put in. Instead, the only feedback you receive is what you didn’t do correctly. The company has a habit of sweeping major issues under the rug, and many members of senior management are not only aggressive but downright rude in their interactions.

Every store is staffed to the absolute minimum, forcing employees to carry an unbearable burden. Imagine being stationed at a till all day, dealing with a nonstop queue of customers, while simultaneously being expected to monitor ten petrol pumps on the forecourt. And if a customer drives off without paying, you are the one who gets harassed. To make matters worse, there is a toxic culture among some colleagues, who form cliques and make racist comments towards those who aren’t English.

In short, if you want to feel used, unappreciated, and stressed to your breaking point, this is the place for you. The company’s expectations are sky-high, but their support for their employees is nonexistent. It’s a deeply flawed environment that wears you down, day by day.


Nobody was happy at the site I worked, every day I entered it was like walking into a funeral, mixed with the anxiety of standing near an abuser. Frequently there were days where everyone would be dead silent, stress and anxiety written on their face, and this includes the management.

A manager on a warpath (one who incidentally was dating the site manager) would criticise anyone for even the most minor of sleights, right down to leaving a single empty bottle on site during the close. A list of tasks was written that included things as minor as cleaning a fire extinguisher, and all of it had to be done daily, resulting in frequent late shifts and constant panic and haste on the part of the staff, and, of course, when doing the downright ridiculous number of tasks would result in you being hours late home, you would be blamed and left unpaid for your extra work, whether the management admitted to it or not (it varied from week to week)

None of the management there seemed particularly competent, all the way up to the CEO's of the company themselves. They squeeze as much work as they can out of you, then demand more, running through stress and pressure. They blame those beneath them for every failure, never reflect on their own problems, and provide only talk and empty words when confronted or asked for help. Changes never happen there, unless said change is more work and stress. Meanwhile management frequently goof off, sit in break rooms for hours on end, check their phones on shift and make constant excuses. In fairness though, I don't blame them entirely, I blame the upper echelons of management for not training them properly, and for allowing such blatant nepotism to occur in the first place.

by now I should have said enough to provide a clear view of the company and my feelings after working there. That said, there IS a feeling of solidarity and friendship during the good times, and much more so back before things got quite so dire. Of course the staff themselves are more than happy to rat you out to a manager the second you also claim to be unhappy, and gossip runs rampant, so take that with a grain of salt.

In short, they're horrible, opportunistic and greedy.  Maybe try it out if it's your first job, it's a good way to learn more about bad employers and how best to deal with them, but if you do have to work there, do your time, trust no-one, don't let them get away with nonsense and get out, as soon as you can. You don't owe them a thing, and they certainly won't repay your loyalty in the long run. That is the kind of company it is, and that is how you get out with your mind intact.

Been here 18 months as a permanent night worker. Honestly I enjoy my work but the manager and company makes me want to kill myself.

Work/life balance - Unsociable hours. Obviously working nights (23-7) I don’t have much of a life. Morning shift (7-15) is best for w/l balance from what I’ve heard, start early when no one’s up, finish at 3pm so you’ve got the rest of the day to do whatever, but go to bed early. Afternoon shift (15-23) is depressing from what I’ve heard, normal people are working mid day so you’re just waiting for work when you get up, then finish at 11pm when no one’s awake. Also expect to get called to cover A LOT and don’t you dare take a sick day or you won’t hear the end of it.

Salary/benefits - Minimum wage - £8.21 per hour even at night. If you want a whole bunch of extra responsibilities and work - as a supervisor you can earn yourself a whole *extra 50p* per hour. There are no benefits working for EG. No employee discount, no free drinks, no bonuses (because the goals are impossible), not even a thank you or any recognition.

Job security - Pretty good since they’re always desperate for staff. Never seen anyone fired but most people who have left have been begged to stay or offered promotions.

Management - First manager was fine, moaned sometimes but generally a fine. The current manager is really bad, it’s actually amazing. Since he joined 9 months ago we’ve lost 9 members of staff, 7 of which because of how the current manager treated them. There’s often talk of ‘who’s next to walk?’. Assistant manager is nice but overworked due to lazy manager and no supervisors (and no one wanting to be a supervisor because it’s not worth it for the tiny raise and no wants to work directly with the manager). Never met anyone higher up since they don’t come in at night but I’ve heard they’re jerks with unrealistic expectations. Also the manager seems to watch the CCTV all the time, that’s about all he does I think.

I like the work I do and people I work with. It’s the manager and company that suck. If you want to work nights then it’s fine because you don’t deal with the managers and the customers seem to be nicer at night.

One of my least favourite things is that every site has a groupchat and it gets toxic. Calling out the smallest mistakes, naming names, just generally gross behaviour; almost bullying at times.

Also the training, if you’re lucky enough to get it, sucks.

I worked for Euro Garages for 13 months in one of the Starbucks Stores. Never in my time on earth have I ever had to work for such a disgusting company. 

Say goodbye to your life outside of work, say goodbye to your friends, family and overall human rights. If for some reason you are desperate enough to work for this company allow me to explain off the top of my head what to expect. 

1. NO BREAKS. From the moment you begin working for this company be prepared to work 8+ hour shifts with very little and quite commonly no breaks at all. 

2. UNDERSTAFFED. Be prepared to work understaffed on every single shift you are granted due to the pure greed of the company. They often made on average £150 every half hour and would still only provide you with a 2 man deployment early morning and late at night. 

3. RIDICULOUS POLICIES. Be prepared to throw away hundreds of pounds worth of fresh food and stock every single day; again due to the company’s pure unexplainable greed. Staff are not permitted to consume any food that is supposed to go into the waste. It’s theft apparently. From who? The bin? Are you kidding me? Meanwhile Britain slowly delves into another recession. Wonder why? 

4. UNREALISTIC EXPECTATIONS. Prepare yourself to constantly put every piece of energy you have into your work only to be told “that’s wrong”. “You didn’t do that quick enough” , “your drive through time is too high”. “This isn’t clean”. What this company expects the staff to achieve despite being constantly battered by customers from the second you open the store until it closes is ridiculous. Everything that is wrong with every store in the country is THE COMPANIES FAULT! Constantly understaffed and exhausted to the point of dropping yet they always want more. 

5. ZERO BONUS DESPITE PROMISE. This company in attempt to make you work harder will tell you that if you pass a particular audit that is basically impossible you will receive and pay bonus. Somehow my store and colleges bound together and amazingly passes this audit. Guess what though. You’ll never believe it... No bonus was ever given to us. 

I would love to go on however I can only write so much but my advice is... even if you’re on rock bottom and you’ve got nothing to live for and no money to keep your own home. Go homeless it’s not worth the stress of working for this greedy disgusting company. 

Signed up as a Pricing Analyst for EG Shortly after graduating from University. Enjoyed nine months at the company before moving on. Roughly half my day would be spent preparing regular reports, the other half would be addressing any unique business for that day.

Pros:
- Excellent office team to work with
- Training offered by my line manager throughout my time there, even in subjects that were of use to me but not necessarily relevant to the job.
- Opportunities to Travel. Each pricing analyst primarily focuses on one country of the network, and the work requires semi-regular business trips to that country. Within a fortnight of starting I was in my focus country.
- Fair wage given that I was a graduate at the time.
- Two interviews were required within a few weeks of each other, but I got my job offer before I had even got home from the second interview.

Cons:
- Benefits package would be diplomatically described as "Meets minimum requirements". 28 days P/A of Annual Leave. Taking a day off for a bank holiday consumes one of those days, even when the office is closed on Christmas + Boxing day. Pension contribution was minimum legal requirements.
- Hours are mainly based on your focus country. I drew the short straw and would regularly do 2-10PM shifts. I would also often be asked to do a one-off shift at a more social time the day before. In fairness my salary was raised by £4-5K P/A to compensate for this.
- Our business trips to the focus country were regularly postponed at the eleventh hour. As a result I was never confident about booking time off and making plans for it.
-Limited office desk space. This was in their old offices though, they are building a larger head office on the other side of the road which (at time of writing, Jan 2020) should be nearly complete.
- Work would be very repetitive when covering for colleagues.

Overall I would say EG's head offices are an excellent choice for graduates looking to quickly build eye-catching experience in the workplace with a multinational company and an interesting team. But awkward hours, repetitive tasks and minimal time off quickly had me looking for other options.

I don't normally take any notice of reviews before I start a company as I like to form my own opinion. However I wish i had taken notice of the reviews for Euro Garages as every negative review I have read turned out to be correct.
     The workplace is a very hostile environment and really is a case of if your face fits then you will be fine but if it doesn't you are in for a very stressful miserable experience. I arrived at the job with years of experience and successes behind me but because I wasn't " in the click " my life was made unbearable from the offset and i suffered a tirade of abuse, belittlement, and humiliation. Any mistakes or failings on site would be shared on the the group Whatsapp chat for all other sites in the group to see. I had never had 1 single day off sick in my 20+ years in the industry yet only a few months into my employment with EG I was on the sick with stress. I could not leave my home for work without being physically sick in the morning to the extent of actually having to see a doctor who prescribed Anti-depressants because of my anxiety. I have never felt so low and worthless in any place of work so much so that I never returned to EG and have now left the retail industry and retrained into a different career. Working at EG ruined my life and left me questioning my whole life. Some Area managers are promoted up from site managers and thrive on being on a power trip when sadly in reality they don't have the experience, people skills or the knowledge to carry out the role, which in turn results in site managers being bullied, 
You may be contracted to 44 hours but in reality it is way more than this with no more pay for your troubles. You are relied upon to cover staff absences no matter how many hours you need to do but yet still carry out you full duties as a manager still required to hit the same deadlines.
During the Covid-19 lock down many staff were furloughed leaving the managers to operate the sites almost single handed. I never thought I would say this but you are better off on Universal Credit than working for this company.

What is the best part of working at the company?
Just really busy if you like fast pace 

What is the most stressful part about working at the company?
The most stressful aspect was the lack of training combined with how busy and poorly organised the store was. I was expected to handle tasks in a very high-pressure environment without being properly shown how to do them, which made me worried about making mistakes. At busy times, drive-thru queues were often waiting 15–20 minutes while the café was also extremely crowded, and there weren’t enough trained staff to cope. This created a lot of stress for new employees, especially when support or clear guidance from management was limited and manager defensive. 

What is the work environment and culture like at the company?
The work environment felt uncomfortable mainly because of the management style. The store manager was often defensive when I asked questions or raised concerns, and responses sometimes felt dismissive or unwelcoming rather than supportive, especially as a new starter who had not received proper training. This made it difficult to ask for help and created anxiety about making mistakes. While coworkers were friendly and tried to support each other, the overall culture felt tense and not very supportive, which ultimately led me to leave earlier than planned.

What is a typical day like for you at the company?
involved working in a very busy environment with constant queues in both the café and drive-thru. Staff were expected to rotate between making drinks, handling the till, restocking, cleaning, and preparing food, often with little guidance if you were new. Because I did not receive full training, I often had to ask other staff members how to do tasks or figure things out myself, which was stressful in such a fast-paced setting. Communication from management was limited, so shifts felt pressured and disorganised rather than supportive, even though coworkers tried to help each other where possible.

the possibility to work your way up in this company is easy if your willing to work your a ss off for peanuts an be taken for a mug. managers are fobbed off constantly by higher management, rarely do bigger sites get a bonus as the goal posts move every time you get close. additional tasks being added to the job role every couple of months when already stretched for time.  Staff forever calling in sick and managers expected to work 60-70 hours a week at times as they have to cover if no staff availiable, for no extra pay, but try an leave early on a day you have staff to take back the hours you worked over and your in trouble. some managers having to run multiple sites as managers keep quitting - I wounder why? so cashiers have very little support when supervisors are struggling to run sites while manager is elsewhere.
If your face fits you will be fine, Asian managers come and go as they please, fill their tanks up and put through till as a drive off, go to another site to transfer stock and take 3 hours when the other shop is a 10 min drive away, they work maybe 30hours a week and still get paid for 44 but nothing ever comes of complaints to area managers. all the staff know but any who question manager will soon find themselves getting bullied out.
I've worked for this company for 6 years, the good honest managers dont tend to last long unfortunalty, i have had more than 5 managers in my 6 years, one lasted a month so didnt even count that one. I have had friends work at different sites too, where managers have actually typed out resignation letters on behalf of staff and then told them to sign it, when they didnt want to leave, the manager just didnt want exra paperwork of sacking them, the amount of bullying at store level that is ignored by area managers is shocking

Top Job Titles	Average salary
Manager 2 salaries reported	£18,750 per year
Assistant restaurant manager 3 salaries reported	£24,833 per year
General manager 2 salaries reported	£25,625 per year
Restaurant manager 2 salaries reported	£27,750 per year
Assistant restaurant general manager 1 salary reported	£25,000 per year

Working at EG Group: company overview and reviews

EG Group

EG Group ratings

Popular jobs at EG Group

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected