delivery driver

truck driver

customer service representative

warehouse worker

driver

HRGO Recruitment

I worked at a Wirral call centre on behalf of HRGO. Most of the people I worked with were friendly and enthusiastic despite poor working conditions and incompetent management. Personally, I never had a problem with the management with regards to friendships but they were very unprofessional when it came to work issues. I felt that some of the people HRGO employed were there just to get 'bums on seats', so the quality of staff was somewhat poor. This resulted in a general lack of professionalism - cutting corners, telling customers any old rubbish to get them off the phones, foul language, immature behaviour. At times I felt like I was working in a seedy sex-line call centre. I mean everyone likes to have a laugh but at times the workplace atmosphere resembled a high school classroom when the teacher isn't present - spit balls through straws, name-calling, rowdy behaviour etc. Some, but not all, of the management joined in with these childish antics so at times it felt like quite an intimidating place to work. I never reported this behaviour for fear of ridicule or being ostracised. I did however mention it informally to members of staff at HRGO but they either seemed uninterested or didn't follow up on it. It seemed like they didn't want to rock the boat. The scheme/project in question was getting lots of cash for bums on seats. So as long as the job was at least half done and the people they got in had half of their frontal lobe intact, they weren't bothered who they employed. HRGO were not very tolerant or understanding of time off. It was extremely difficult to get time off so some people ended taking time off anyway and getting sacked as a result. Saying that, I was able to swap shifts quite easily so sometimes I was able to get time off but this just meant HRGO didn't have to go to the trouble of authorising a holiday. As I said, the people I worked with were great but it felt like we were put in a room a left to get on with it. Another issue was job security. We didn't know from one day to the next if we were going to be employed. The management never gave time-scales and refused to speculate. 
As long as you are prepared to accept certain behaviour and unprofessionalism you can just about manage to get your head down and push on with the job. If however you are looking for nice , honest office job with great management and job security, look elsewhere.

After 2 weeks training 11 people out of 16 in my group had quit or were fired. (There was another group of 16 that started at the same time as me and only 2 of them finished the training). The 5 of us that were left soon became 3, then I left. This was due to many things including being lied to about the shifts. 

I ended up working 2 weekends out of 3. I would have a week of lates finishing 9.30pm-10pm, then have one day off, then do a week of earlies starting at 7.30am-8.00am.  

Some weeks I would have a different start time every day off the week: 9.30, 9.00, 9.30, Off, 7.30, 8.00, 9.30, 8.00...... My body clock was all over the place. I brought it up with my manager and he just shrugged his shoulders. Shifts were also long with a compulsory 40 minute break and two 10 minute breaks. 

Customers would be queuing for 20-30 mins because we always seemed to be understaffed at busy times such as from 5pm onwards, while during quiet periods there would be too many staff in. Stress levels were through the roof but the only thing the managers were worried about was your call quality. If you failed your quality the agency would come in and interview you. 

It took 3 months for them to authorise a weeks leave for me, then when I got back from leave the agency messed up my holiday pay which took 3 weeks to sort out.

If you were as little as 1 minute late due to no fault of your own (bus late, train cancelled etc) the agency would come in and have a word with you. You daren't phone in sick either because you don't get paid and the agency would start threatening you with warnings and final warnings.

Terrible job, terrible management, terrible agency. Why do you think there is such a high staff turnover resulting in them always looking for new staff.

Started working here in June and was told I'd work the "odd weekend." Turns out that was every weekend. The rotas were not fair as some agents got every weekend off where as some worked every one. I'd come in for shifts to be told they'd changed and to come back in 4/5 hours.
 I was also constantly underpaid. Promised time and a half/double pay then they'd change their minds. 
A close relative died whilst I was working there, I text to say I wouldn't be in that day and didn't get a response. All I got was a voice mail asking "when will I be back." Had to fight to get the funeral off. 
Staff at the agency were so rude, patronising and basically treated you as if you were the absolute lowest of the low.
Staff at the company I was working at were not much better. They would sit and talk about agents, then shout at them. If anyone answered back or stood up for themselves they would be sacked due to "downsizing". 
Absolutely no job security here. They let lots of people go, good skilled agents, and kept people who would sit there and do nothing all day. All based on stats that were not reliable. 
Would not recommend working for this company, unless you want to loose some self confidence and feel worthless. I'd rather be on job seekers. Got a job the day after quitting and didn't realise how bad I was treated until I left. This should come with a warning- very bad for your mind and your health.

The job required my full attention through out the day as i could receive a phone call at any moment of the day/night and be called in for 12 hour shifts night/day.
This agency is linked with a lot of different companies,
for what ever reason one company could be missing a person or just need extra help they would contact HR GO and they would immediately get in contact with us and inform us about it.
One major lesson that i taught myself is that hard work pays off.
I cannot specify a work place that i worked in due to the fact that i was sent to various different companies which had different rules and protocols that had to be followed.
I would usually wake up at 4 am since i had to be at work at 6 am and usually work till 6 pm.
I had experience fixing heavy machinery.
working with Microsoft word.
Working at a food manufacturing company.
Working at KingSpan which fell into a heavy duty/lifting category
fixing roof lights, Wall insulated panels, Roof insulated panels,
Working with heavy machinery, operating heavy machinery which required me to complete and sign of various paper work.

To be fair, the company does actually have good opportunities. Having worked for them on two different occasions, on both occasions I had messed up and not attended two different situations, one due to circumstances out of my control and another was just outright not wanting to do it but having already agreed. They're definitely not a bad company, but be careful if you are not very reliable, otherwise, they will blacklist you (which is illegal for agencies or employers to do bare in mind - see acas for more info) from any other opportunity and I was told I was put on a "do not touch" file, after my insensitive comments in regards to agency staff being upset at the fact low skilled employees are being reprimanded for their actions when a lot of this staff haven't done an honest day's work in their life unless it was sat behind a computer desk. 

Granted, don't let this review be entirely dismissive, it is a good company and the opportunities are there, so my advice is if you're hard-headed and confrontational, don't try your luck, you won't get very far.Otherwise, put your foot down and work hard and you'll get to where you need to be.

WORST COMPANY EVER!!!.
was told induction was on site and 3 hours no pay as was everybody else(around 15 people) was all day (7 am-230pm)many of us never took food because of what we was told.was then told to go to denaby site,went and was not at that site that day.was told to go to town site the next day,did and again was the wrong site.there was not enough 3rd class hi-vis to go round had to buy my own.was not told this until on site on day 1 by the company we was sent to(not hrgo).then had staff tell me it was my fault as I was not allowed to go to any site I wanted to,and that I should have phoned them to make sure.even after speaking to her the day before.they have payed for communications just like every other company.4 days work after buying hi-vis and petrol cost for days not worked =half days pay.even then you have to organize there payroll so you can get payed through another company.over 20 years of working all over england and every type of employer you can think of,HRGO is a joke.I dare anyone not employed in the office to state otherwise.

Went to a job of theirs in old street the dust levels were insane they were in the process of demolition i got told labouring we was soing demo work so ask if i could get paid by utr and got told no because im supervised onsite like he was there and was supervising me. I could go in the next day as my chest felt really bad bearing in mind no ppe was offered being that im not self employed. I got inhakers as i have asthma i tried to make it in later that day but just didnt have the energy to do the work so i told ghe site manager im just gonna rest for the day. When i relayed this back to my agent he said hes going to get someone else and went on to say i couldn't handle the work. After a debating with the baby i left the matter but then they wouldnt pay me and they held back my payment to their payroll. When i told the guy at the agency i have been off since that job and that was the only money i had coming in he said well i should of went in to work the next day. I still have been paid and the payroll hasnt recieved my timesheet

This company will often send out texts threatening workers even during the corona virus that if they are unable to work on certain days they will never again be contacted by their company again for work.

This company has horrible communication and to everything to avoid giving proper information such as documentation e.g payslips.

They often call about working overtime and make it look as if you're bad worker for not doing the extra days and threaten your job security with comments like "that's a shame we'll let the supervisor no you didn't feel like turning up to work".

Disgusting practices, discriminatory against foreign individuals, intimidate threaten & to some degree very useless as an agency as they often don't know what they're doing, fail to set up meetings, fail to give any required information such as an address. All round just awful, you should be ashamed of yourselves.

This company does not even deserve 1 star. It's a den of liars. All they every do is lie, lie and lie. I would fax them my timesheet and when am suppose to get paid I don't get paid and when I called I was told my timesheet was recieves and that I would get  my wages at 5pm which never happened so I called again on Monday and I was told my timesheet was not received.

If they not lying to you, they giving you excuses if they not giving you excuses then hanging up the phone whenever you call.  I had to walk to work in the cold slippery weather because I had no money to buy a bus pass.

This is the worst the agency you can ever work for. When my temporary assignment was finished I got no notice, no one called. I just turned up at work and I was told that I've finished and when I called the agency they hung up on me twice. Such a rude lying company. I would not recommend this agency to anyone.

Dealing with New parents creating a data base using general PC and telephone skills. Communicating with parents to find out their needs  trying to resolve the issues for first time call resolution. I learn allot about the products and what type of consumers I was dealing with. I would consider my self of having good management skills on how to deal with certain clients as this reduced call escalations. My co-workers was a good team to work with lots of different personality's and good to be around as we helped each other out with product and consumer knowledge. The hardest part of my job would of been trying to calm down upset parents who was having difficulty using one of our products or if their child had been injured by them. The most enjoyable part of my job was getting good feed back from the consumers as they was happy when I resolved the issues they have had experienced.

Top Job Titles	Average salary
Delivery driver 1 salary reported	£13.20 per hour
Truck driver 10 salaries reported	£15.60 per hour
Customer service representative 8 salaries reported	£24,588 per year
Warehouse worker 3 salaries reported	£13.65 per hour
Driver 8 salaries reported	£15.80 per hour

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