merchandiser

sales associate

designer

customer service representative

retail advisor

Ted Baker

When I initially started at Ted Baker I loved it. Management were lovely, nice area, got on with those who I worked with. I got reeled in with the nice discounts, fun incentives and the somewhat decent clothes that didn’t make you throw up in your mouth completely. Then once management changed, everything went down hill quicker than the British Government when David Cameron was in charge. 

The whole thing was an absolute mess from start to finish, management were so young they didn’t know what they were doing majority of the time so they were on the ultimate power trip. If you ever had to picture what the most annoying irritant diarrhea stain of a boss would be, that was your location manager here at Ted. Some would relentlessly bully on the basis that they just didn’t like you or you were a million times better at their job than what they were, in my case, I was watched on CCTV with no reason but was given a Record of Conversation anyway. Not only do you have to deal with being watched like a hawk whilst you are working, you also have to deal with your location manager and your area manager plotting to try and fire you. Why you may ask? Because you don’t get their jokes and don’t scream “yaaaas queen! Slayy guurl omg ilysm” at every customer that sets foot on your concession. You could put it down to racism, as I didn’t see anybody else of the “majority” if you will, get the same shtick as others did. 

All in all, nobody knows what they’re doing at Ted Baker. You could complain till the cows come home to their head office and they will never reply to your emails, there’s no point contacting your area manager because you know, they’re area managing so your feelings definitely don’t fit the needs of the business, how dare you even think that you matter? And as for your location manager, you might as well ask Google for a more sufficient answer to your problems. 

Remember: everything is your fault and you’re wrong, even when you’re right, you are most definitely wrong. There’s more I can write in this review about this company that made me rather swan dive off of the top floor of the department store I was located in, however I wouldn’t like to put you off. Have fun and have a TedTastic time!

As a stock room assistant my days at work are the same, I go in 4 hours after sixth form Monday - Thursday and all day Fridays. I go in and do a replenishment of the shop floor and any deliveries that may have come in during that day. I then shut down outback and gather all the figures for that day, write them on our figure board and send them of to our head office, this includes our ATV, IPC, sales figure, men’s and women's divide and the amount of units we sold that day. During my time at Ted Baker I have learned a lot about myself, I am more of an independent person and don't need constant supervision. I am a starter-finisher. Which means I do a job with accuracy and to the best I can, leaving nothing I start unfinished. I personally have a good relationship with my managers, and work well under their supervision. My co-workers are hard working and do the best they can, we all have disagreements sometimes but nothing that can't be resolved with a conversation. The hardest part of my job is completing all the tasks I am given in the short amount of time I have, as I said I like to finish the things I start so it does stress me out if I have to rush to get those things done. I like my job as I feel I play a massive part in making the store run smoothly, without my contribution there wouldn't be the sizes customers needed on the shop floor or any new stock to maximise our sales. I make sure that all the deliveries are processed and checking them of the system is very important as it will show what sizes and quantities we have of the product once its processed. I can make sure I know exactly what we have and where we have it if a customer needs it, me doing my job right helps the store massively.

All Ted Bakers are different as of managers but for our store. It’s fast paced most of the time and theirs always something to do. We also have great perks and everyday is different.

I learned to become a team leader in the space of 1 and a half years which I absolutely loved. So it’s very easy to progress in this company if you show your passion for what you do. I got to learn all the back house of things to help my manger out when they wasn’t in. How to become a good team leader and also when we recruited new staff i got the privilege to help them learn everything they needed to. It was such a lovely job to be in and be part of until i had to give it up after having my little baby due to dropping hours.  :(

All managers are different in all stores/jobs you always get good and bad but so far i have been very lucky i’ve had lovely managers :) 

We are all different people and have didn’t cultures which is why it’s so lovely to work where i work because we all come together and celebrate each and one cutler and show our different ways of living it’s just beautiful. 

I would properly say the hardest part of our job is learning the different ways we size our clothes and remember the names of the clothing.. also maybe the long hours we do.. 4am- 9pm.

It’s always nice to walk into work and know every day is different and seeing/speaking to different people and making people smile is the enjoyment of it all 

Management are very intimidating, and speak to you awfully, including on the shop floor. I was made to feel very uncomfortable on many occasions by management. The management team are very untrustworthy and sly. 

Overall, I loved the job itself. I thoroughly enjoyed providing customer service and this was the most enjoyable part. However, the team really let the role down. The hardest part of the job was how I felt so belittled by the management, who should be providing encouragement and support. Instead, they made me feel intimidated by over-using their authority. Rather than providing support and encouragement, they criticise you, which is considered 'constructive criticism', but this should never make you feel the way I felt. It should encourage you to improve by supporting you to become the best you can at your job. 

Management watch staff on camera all the time, making sure staff are doing what they are supposed to be doing, which I think is an invasion of privacy, rather than trusting their staff. 

These are just some of the wrong things I experienced here. There is a huge lack of respect, and I would never recommend applying. It's a job role which could cause so much damage to someone's confidence, and no one deserves that, or to be spoken to the way I was and be made to feel the way I felt. 

The management team really need to consider how they can affect people by the way they treat them while ensuring they always treat their staff with respect. 


Management and staff both above and below were very  supportive. However being mid management meant a lot of stress and high volume of customers meant it was hard. I sacrificed my life work balance to progress but only got a little in return. I don't blame my managers as they have their own pressure they had to deal with. The business needs to reward the work horses more. Ten fold. i gave up so much of my own life to help keep the store ticking. my own progression felt slow even though i sacrificed so much. The people i worked with made everything worth it. 
Now i have moved on, i miss some parts and don't miss others. Its one of them. I never had a Christmas, new years or birthday while with this company but felt like i could sacrifice it for making progress. I kind of got that but didn't at the same time.

I left with a heavy heat but noticed how much better the world is afterwards. I was held back but learned a lot. 
However if i was still at Ted and died tomorrow... the higher people wouldn't even know my name.
I miss my friends. But i don't regret leaving the high pressure company and work level for the pay. 
This is a bittersweet review. I miss loads. but don't at the same time. 

I worked at Ted for just over a year. 
Amazing atmosphere in work and I loved going in until the management changed. I was unnecessarily picked on by my new manager. Given bad shifts every week, moved away from where I was best (tills) for no reason, I was spoken about to other members of staff on several occasions and I generally was made to feel very uncomfortable. I was already leaving as I was moving but if I wasn't I would definitely have started to look for other jobs. The atmosphere and general feel of the shop changed when both the Manager and Deputy Manager left, became unnecessarily strict, stopped enjoying my job as much. I am a hard worker and loved my job so was nothing on my part that I had done. 
It was such a shame as I have met some of my best friends here and genuinely did love the job and the amazing team. Gave me a lot of confidence in myself and had really beneficial training. 
Good discount however it is limited per season (£550 per season for uniform). 
If I had not had issue with management, I would go back in a heartbeat.

I loved my job because I got on with the staff and we felt like a family, however there was often childish whispers about one another. We had very rude, snobby customers at times, though staff definitely support you in these situations. Ted Baker does not go up to a very large size instore (UK size 14) and so was often disheartening having to turn away customers who were not even overweight. The overall workplace environment felt like working with your sisters, so oftentimes could get quite catty. The pay isn't worth the workload  and most of the time I worked over an hour after my shifts had ended without overtime being paid. My pay was messed up multiple times which was really stressful. You get a huge discount on clothes but was a shame that you still have to pay for the uniform.

Daily tasks are as follows:

- House keeping
- Security checks
- Replenishment
- Consistent high level of Customer Service and Sales
- Familiarizing with new stock
- Meeting Marketing organisation deadlines

Achievements:

-Organisational skills
- Efficiency
- Professional Service
- Time keeping & prioritizing
- Daily Sales Target achieved

Management

- Great action plans set for all members of the team to support progression

The Team

- Team bonding
- Always as a team
- Moral support when one is working on there own

The hardest part would be to control theft.

The most enjoyable part for me would be the customers. Going the extra mile for there individual needs and using my diary to record relevant info to be able to advisor and help them. I also love the fashion side of it. Working for a unique designer brand I find very inspiring and exciting.

A typical day at work will involve,
- Daily cleaning.
- Admin.
- Greeting customers with a smile using own initiatives and ideas on getting a sale.
- Money handling.
- Ensuring your customer is always happy before leaving the shop.
- Stock room duties/Deliveries.
- Banking.
- Meeting targets across a range of KPI's 
- Working towards incentives/creating incentives.
- End of day duties, clean down, tag checking, back of house.

The most enjoyable part of the job is meeting new customers everyday and engaging in different types of conversations. I get a real satisfaction seeing a customer leave happy as a result of my service.

I don't see any part of my job as 'the hardest part' as I enjoy a challenge and snatch at any opportunity to take one up.

I would typically begin a work day with Briefing, in which mangers would tell us about our sales targets and what they want us to achieve throughout out day. I would then try and meet or excel these targets to the best of my ability have really enjoyed my experience in a fast retail environment such as Ted baker and have gained essential customer service skills along with a much greater understanding of fashion and a fashion environment.
My mangers and co-workers were all a delight to work with, although at times we didn’t always see eye-to-eye, I learnt how to overcome this and not let my personal problems affect my work.
The most enjoyable part of my job was most certainly seeing a happy satisfied customer leave the shop with a smile on their face, there really isn’t a feeling that compares with it.

Top Job Titles	Average salary
Merchandiser 3 salaries reported	£25,333 per year
Sales associate 3 salaries reported	£21,167 per year
Designer 3 salaries reported	£40,000 per year
Customer service representative 3 salaries reported	£21,500 per year
Retail advisor 2 salaries reported	£12.50 per hour

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