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The Guinness Partnership

Stressful boiling pot and constant pressure.

Went to TGP believing what they say about it being a great place to work. I was really lioking firward to getting settled there.   Worst. Move. Ever.

My advice. Do not go to for a job in CAT (customer accounts team) or CSC (customer service centre).

Heavily targeted, micro managed to within an inch of your life, low morale - experienced staff have fled to other departments or left.

Staff turnover in CAT and CSC is ridiculous and that speaks volumes.

No matter how much you do, or how hard you work it will never be enough!!

1-2-1s every month, 6 months AND yearly, like writing covering letter for cv every month. It's time consuming,  draining, and serves no purpose.
Yearly review = assess yourself and say all the great stuff you did.....then your manager puts yours scores so low no one other than top management get the yearly bonus.
True story.

'Just Say' , the staffs confidential whistleblowing procedure is NOT confidential AT ALL.

Staff question why they can't book annual leave on Saturdays. Staff told they can book Saturday's if they like..... but they will be made to work more Saturdays if they want that option !!! So no option was given really... just an exercise so management can say to senior management that they gave staff the option!!

Monthly rotas given out one week prior to beginning new monthly rota. Cannot plan ahead.
Staff told by Department Head they are "naive to try to plan Saturdays ahead" !! Whaaaaat??!!!

Targeted on number of outbound calls made per hour, cash collected per hour (and weekly, monthly), setting direct debits, repayment plans, call handling time, after call handling time, call quality - as in - tick boxes for buzz words such as prompting DD, escalating accounts , doing Income & Expenditure checks, to name but a few!

More spreadsheets and target trackers than you can shake a stick at.

Constantly made to feel like your job was under threat.

Please don't get sick, you will have more meetings about it than you know what to do with!


I did meet some nice people but it's hard to make friends when talking is not allowed, oh, and when you complain they are trying to give more 12-8 shifts your team manager will tell you to "suck it up".  I speak the truth :(

I can't tell you enough. Do not get a job here. The company as a whole have no idea about care and how to build a successful caring business as Guinness is full of corporate, power hungry controlling management.

They will drain you and they will except more than any human could give, then when you give your all you will recieve no appreciation at all or the above management will just take the credit for it. And if something goes wrong, time isn't made to resolve the issue, it is just a game of who did what wrong and who's fault it was, whilst the poor customers suffer.
Customers get no justice as everything is hidden and so fake for CQC visits. 

Meeting customers and giving care is amazing and there really is some incredible customers. But then you have to sit and watch these people not get the care they deserve as the ABOVE management and housing are too busy getting one up on eachother to pay attention to care. - so if you do care, believe me, this is a hard pill to swallow!!!
However, the internal compliance team are amazing and have such great high standards and only want the best for the customers. 

If you are unlucky enough to get a job here don't ever think about raising a concern because the above management will work together to either get you gone or will make your work life so uncomfortable to the point of almost bullying that you wish you were fired. 

I'm glad I waited to put this reveiw out until I was settled in a new job. My mental health has never been better, just by working for a company that is caring and appreciate you and actually supports you!! I can't get over the difference and just how much happier I am. The only thing I feel for, is the customers and carers.

I hope this helps and you work for a much better company. However I hope it gets better for the customers and they start learning from mistakes.

I have worked at The Guinness Partnership for almost 3 years. I have seen hard working people, who are very good at their jobs who have left. People who have the experience or know how over looked for friends and people with little or know experience finding themselves in a role only because they have been handpicked to do it.

I tried in my own role to develop. I was told it was already taken by some one else and genually felt it wasnt fair when at an interview stage some one had a clear advantage because they had been handed all the oppurtunities. However, this has recently changed and everyone is given the opputunty to develop. However, you may be best looking side ways instead of up if you want to better yourself.

I have felt i was the victim recently of ''Not Impressing the Right People'' I was working in another department on secondantment to broaden my skills. I was removed very quickly, and with no opputunity to improve on the area's i'd had rasied. It didnt help that the main and most senior person within that department had openly said, they didnt want any more applications from ''upstairs'' where i was from. It was obvious i wasnt liked and a decision was made before I got chance to improve, as training everyone else had been given, I wasn't, and once people on annual leave had come back, some important meetings all done where they expected us to be busier, i was told I was going back to my previous role...

Work life balance is okay dependant on department, however the flixabilty to usually change your shift in my area (Customer Service) has been easy enough.

The salary is great, you will find it hard to get it matched. However, you will also find it hard move on up unless you hit it off with the right people, I have seen people their within months moved on up and developing because their friend or family, mother or Auntie is a senior manager.

This position was primarily inbound/outbound call centre work managing tenant accounts for a social housing organisation based in Oldham UK. I was attached to the post court team who monitored accounts that were in arrears in order o maintain the suspended possession order judgement from the courts. I would assess the tenants ability o maintain the agreed payments and if they were falling behind would arrange interview/intervention to assess their income/expenditures and put together budget plan in order that they would be able o sty in heir home. The hardest part of he job was with the people who believed that it was housing benefits responsibility to pay all monies associated with their rental accommodation and finding a way to instil in their mind-set that they had responsibilities and  an obligation to make payments in order to keep a roof over their heads. The most enjoyable part of the job was when, through appropriate questioning identified that there were people who were on low income and not claiming entitlements or support available to ease their financial stress; equally enjoyable aspects was when I was able to identify that there had been errors made in our finance team through miss posting payments and missing payments. Last year I nominated my Manager for a national award for "inspirational role model" which he won. Having never worked in a social housing environment I relished the challenge of applying previous experience to a diverse role

Great place to work. The salaries are very competitive and the standard working hours are 35 hours per week. Holidays are great too, 25 days, plus and extra 4 at Christmas and bank holidays. Loads of other benefits as well including childcare vouchers and healthcare. The company is focused on providing excellent customer service to both internal and external customers. Employees have monthly 1-2-1's with managers, and good performance is recognised with yearly appraisals. I have a good working relationship with my manager and the head of department is approachable and listens to the teams. My department has great morale and eveyone in the building is really nice. People say hello and smile. I have been given the opportunity to study a professional qualification which work have paid for. I am often given opportunity to develop and be involved in projects. My job is interesting and I feel supported. 
There have been restructures, and there are ongoing changes. This does cause concern for a lot of people, myself included. But changes need to be made and money needs to be saved because of changes in legislation that affect the housing sector. I'm sure most companies at some point have to make these difficult decisions. The management team are supporting us through these changes and are mindful of people's emotions at this time. If I am made redundant I will be very sad to leave, but grateful for the opportunities that Guinness have given me in the last few years.

Management are rubbish, never want to cover and always harass you to go out and cover at all hours. Management cancel customer calls and leave them without care! Regardless of how many times you raise an issue, you get the same answer every time ‘we’ve been really busy’ even when it’s serious issues such as meds etc. Care plans were out of date when I arrived and a year later are still out of date, describing routines etc that aren’t possible anymore as that persons mobility has declined and needs increased so newbies have no chance. They send new people out as soon as they possibly can, you do get training in a classroom but after a day or so shadowing you will be guilt tricked by managers to go out by yourself. Managers don’t appear to show any duty of care towards staff- give you 5 minutes travel time for a 20 minute plus journey then when you let the know it’s not good enough they deny it as if you really are stupid. Managers don’t listen to customers and just do whatever suits them best- not person centred at all. Higher management are aware of issues however take no responsibility and do not try to sort issues or reassure staff. Whilst I was there, managers forgot to give customers a visit at all, not even giving them notice they wouldn’t have care. On the plus side, my colleagues were brilliant and a true credit to the company! It’s a shame they are being put in a position where they question whether they want to work for Guinness as I know each one cares for the customers a lot

I’m a care assistant working for the Forest of Dean service and I was so shocked when my manager told me we had bad reviews on indeed so I took the time to read through them and I don’t believe that many of these are true at all! 

I have personally worked for the company for 2 years and I have been treated with nothing but kindness and respect. My manager has always supported me, I’ve never experienced issues with pay or my hours and it’s probably the most secure job I’ve ever had and I’m 37! 

Our team really goes above and beyond to provide the best care to our customers and our manager supports us every step of the way. Even if I’ve ever had personal issues going on my manager has been there to support me. I’m also completing my level 2 NVQ in health and social care which is paid for by the company and I’m being supported by my colleagues to complete this, and once I’ve done this I know this will be great for my career progression in care. I will also get a pay rise once I’ve finished the qualification which I’m really looking forward to! 

If your thinking about working for the company, don’t be put off by old reviews because it really is such a lovely place to work. A lot of what us carers get up to on a daily basis is updated on the Guinness Care Facebook page so you should check this out if you want to see what it’s like to work here. I would 100% recommend it to anyone, including my own friends and family!

Most sales people who are paid commission will chase their targets but with Guinness the more you succeed the more they penalise you until targets are impossible to meet. To cap it all they have forgotten to pay commission more than once and then make you wait another month.
The senior management is simply awful and the Directors make a lot of promises that are never followed through.
There is no care or support for the sales team. As proof, in Dec 2021 Guinness did a large recruitment drive, I think there are only 2 people left now. The turnover of staff is ridiculous. 
Don't expect a voice and if you put any good ideas forward or improve the way of working, expect your ideas to be stolen without any credit given.
Guinness pay a decent basic even though it is the lowest basic in Sales and Marketing team, problem is you can only earn maybe 70% of OTE if you are lucky and you will have a battle every month and every quarter in order to get anything.
Customers do not matter to Guinness so you will have to deal with lots of disgruntled owners who are treated like social renters by the Customer Liaison Officers.

Any Job role within the Health and Social Care sector is bound to be fast-paced and, at times, stressful. However, Guinness Care (Plymouth) is understaffed and overworked. Constantly bombarded with texts to work and cover shifts. Any concerns about clients or visits are not taken seriously. This means that for some days I’m dreading going to work which I never ever used to - as I’m scared of being belittled by certain clients for just trying to do my job  . They (management) are sometimes helpful, but for the most part I feel used and drained. They do allow you to progress through your NVQ if you wish which is a nice benefit and does mean you get a small pay rise. On the whole, the initial work experience was great everyone was super lovely and helpful, but after a while they do demand more from you and almost try to guilt-trip and manipulate you into working extra shifts which the management or senior staff do not want to cover. Also I feel like, once a client gets to know you, they are taken off your run and you no longer see them as much which means it is difficult in building that trust and rapport which I believe is essential in any health Carr sector. 

I started with Guinness in 2013, was the best job I'd ever had, I loved it, happy colleagues, happy manager, happy customers. 
In 2019 i was offered a promotion to senior carer, worst decision I'd ever made, I didn't realise how much I was expected to do, in such a small amount of time. Impossible to do without having to cut corners. 
In my 8 years with Guinness, there has been atleast 8 / 9 different managers, the staff turnover is so high. It started off as an amazing caring company and a brilliant company to work for, but has just gone downhill in the last few years. Such a shame. I was promised a 40 hour contract, which never happened. Promised alot or things, that never happened.
This company has severely damaged my mental health and confidence. Absolutely no support when needed, management rushed off their feet and unable to properly support their team. Morale for carers is at an all time low, which has a huge affect on colleagues and customers. 
After 8 years with the company, my leaving day was he same as any other, no goodbye, no signed card, no send off. Management asked me I wanted to leave a week earlier than I stated in my notice. 
So so dissapointed and completely let down!! 

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